Segment builder with bw query

Dear Guru´s
We are facing problems with segment builder transaction.
We created a segment with several filters, then select Count.
The system displays a short dump:
Erro tempo execução CALL_FUNCTION_REMOTE_ERROR
SAP suggested us to : Additionally you may compress the InfoCube content, which will most likely lead to less entries in the fact table of the InfoCube.
Compress&agreegates via manage cube can be initiated in the BW side.
But this task did not solve our problems.
On further tests we detected the following behavior:
The short dump CALL_FUNCTION_REMOTE_ERROR,occurs when a TIME_OUT short dump occurs on BWP server.
At BWP the parameter rdisp/max_wprun_time "Maximum work process run time" is set to 600, so, when the query runtimes takes more than 600 seconds, a
TIME_OUT is raised and on CRP/400 the short dump CALL_FUNCTION_REMOTE_ERROR is also raised as consequence.
We did some tests, setting the rdisp/max_wprun_time parameter to 0,
which will make the TIME_OUT short dump not occur. The consequence is, the query runs for undetermined time, and any result is returned from BW server.
If we create a segmentation with only one filter, the count returns.
Does anybody have the same experience?
Thanks in advance,
Cristina Barbosa

Cristina,
We encounter the same problems as you have / had. SAP did several suggestions on the query definition, but this all did not solve the issue. We still get time-outs because SQL statements take so long. We have upgraded our systems to CRM 5.0 and BW 7.0.
Did you solve this problem already?
Kind regards,
Raimon Blokland

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BW Query on Segment Builder

Hi gurus,
I am working with a bw query in the segment builder. My query has customer and country as a characteristics and some key figures as a results. My problem is that I want to filter in the segment builder by the country and I am not able to do this and I don't know if there is some special way to build the query or if I have to filter as a datasource.
The query schema is:
customer country KF1 KF2 KF3.
I haven't problems to filter by the key figures but I am not able to filter by country.
Thanks in advace.

Hi Alec,
I can suggest that you prepare a attribute list that has datasources from BW query (use your required key figures) and also create a infoset based on the business partner master data (this will have the country).
Now you use these two data sources in your attribute list and create filters.
See if this works as iam suggesting as per my understanding of your posting.
thanks
Srini

Segment builder - Refine view

Dear all,
I am facing problem in opening Refine View in segment bulilder ,I have created segment builder with segment type - Campaign & Saved.When we try to open Refine view in GOTO.The refine view is displaying in newly opened window. But only a blank screen appears.
The same view is opening in other systems. We have checked security settings in Internet options and looks okay.
Why is it that the particular Java applet is not getting loaded while trying to open Refine View that too in some systems only.
Is there anything we have to do? We face the same problem while trying to open Marketing Calendar also.
We are using only standard applications and views. We are working in CRM 5.0 and EP 7.0.
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Basavaraj patil

What you ask for is a development, within standard this is not possible. Be aware that depending on the number of BP's you will encounter performance problems as the PPR assignment is using several tables below.

RE: how to add attributes in graphical modulator in segment builder .

Hi Gurus,
can you please help me how to add attributes in graphical modulator in segment builder in sap CRM 7.0 WEB-UI.
thanks and regards
satyanarayana
Edited by: koradasatya on Oct 27, 2011 8:14 PM

Hi Gurus,
thanks for your reply my requirement from client is given below if you could answer this it will be a great help for me.
WKSC needs to be able to make selections (in segment builder) with the possibilities to use stored data on organizations. The information we are missing in Segment builder (SB) (and Account search for industrycode) are Industrycode (we want to see values not codes) and responsible salesrep (values not codes).
These variables together with regions and other marketing attributes is crucial for us. Without it we cannot use the functionality built.
We also need it so that we can extract smaller parts of our customers and prospects and update them with information from the thirdparty or adding new persons to them.
Everyone using the SB should be able to use the fields for selections. i.e. Marketers, marketing managers and power users.
Example
We would like to make selections that could look like this.
Region: A and B
Organization in Industrycode C
Sales rep: D, E, and F
Turnover: above 50000
CP on selected orgs
CP has title G or H
CP has Email not blank
thanks and regards
satya

Wrong number of members in a TG. Infoset query vs Segment Builder.

Hi gurus,
I've discovered an issue in our CRM System (BBPCRM 600) and I have no idea of how to solve.
For our marketing segmentation, we've created a Infoset (SQ02) with a link between standard (BUT000, CRMD_ORDERADM_H, CRMD_OPPORT_H) and custom tables. Over this infoset, I've created an infoset query (SQ01).
During our test, we've noticed the following: Using the same filters in segment builder and in infoset query, results are not the same!! Segment builder adds more partners to our TG's and even these partner doesn´t met the filters!
For Example:
Using POSTING DATE from CRMD_ORDERADM_H as filter: From 01/01/2014 to 01/312014.
Using infoset query, all partners I'm getting are correct, all of them have CRM operations for this date interval.
However, using this same filter in segment builder, the resulting list of partners has one more than query list...and this partner doesn´t have any operation for the chosen internval.
How is this possible? Why results are not the same? Any ideas? Is there any BADI for segment builder that must be checked?
A lot of thanks!!
Message was edited by: SAP _ES

Solved!!
I was wrongly using AND/OR options to add filters in the segmentation tool...ups!

SQ02 Infoset returns different results in SQ01 Query vs. Segment Builder TG

I want to get Segment Builder to use the same InfoSet and return the same results so, that I can then make a Target Group...but, I'm sure I'm missing some step along the way.
My SQ01 query returns 79 contact persons, but my segment builder only finds 42, none of which appear to actually be the Contact Person, but are in fact the Business Partner the Contact Person has a Relationship to.
I started by copying the CRM_MKTTG_BP_ADDR InfoSet and added the BUT051 table to it, which is when the SQ01 began returning the needed results.
I suspect the problem may be in the Master Group where I am using the B2B/B2C Program, but I don't know if that's the answer or not. I am not declaring an FM as I am using the BP-GUID in the data source, so I don't 'think' that's the issue...
Here's what I'm currently trying as my Data Source settings in case that will help:
Origin Type              03 InfoSet
RFC dest.
Name of InfoSet          ZCRM_MKTTG_BP_ADDR
Business Partner         BUT000-PARTNER_GUID
Function Module
Sampling InfoSet         ZCRM_MKTTG_BP_ADDR_SMP
Sample                   BUT000-PARTNER_GUID
Object
Partner Function
Description              Z BP Address
I already read every Segment Builder forum thread and the Sap Library on the subject, but either I missed something or there is a step not listed.
Anyone have any suggestions?

Solved!!
I was wrongly using AND/OR options to add filters in the segmentation tool...ups!

Tax query builder with "workflow status" property

Hi,
is it possible to create a tax query builder with "workflow status" property? For example: folder A only with documents "Relased", folder B only with document "In progress"?
In property meta data I saw that there is a property "cm_workflowState", I made it indexable, but it doesn't work....
thanks,
Paolo

Hi,
Thanks to share your post.
For the issue, I think it may due to the wrong handling of the encoding type “UTF-8”, please refer to the followed article, they may give you a hand:
http://blogs.sun.com/shankar/entry/how_to_handle_utf_8.
http://devlog.info/2008/08/24/php-and-unicode-utf-8/.
Hope this could help you!
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How to check the number of contacts with segment level 'food and beverage' in the segment builder?

How to check the number of contacts with segment level 'food and beverage' in the segment builder?
Do we have any table to check this.

How to check the number of contacts with segment level 'food and beverage' in the segment builder?
Do we have any table to check this.

Creation of a Marketing Profile Set based on the standard CRM_MKTTG_BP_BIRTHDATE Infoset thru the WebUI Segment Builder

Objective: Creation of a Marketing Profile Set based on the standard CRM_MKTTG_BP_BIRTHDATE Infoset thru the WebUI Segment Builder.
Problems: Standard CRM_MKTTG_BP_BIRTHDATE Infoset DOES NEVER RETURN ANY RESULTS on the segmentation builder of the WebUI client (no matter the filter you specify).
Other cases: However if we create a new Data source with data "Extraction from Query" (transaction RS02) based on this standard CRM_MKTTG_BP_BIRTHDATE Infoset and we test the functionality using transaction RSA3, IT DOES RETURN RESULTS (using the same filters as in the segmentation builder)! Of course the segmentation builder works with other attribute lists.
NEW: IF WE DON’T ESPECIFY ANY SEGMENTATION BASE IN THE PROFILE GROUP, IT DOES RETURN RESULTS!!! (GO TO THE END OF THE DOCUMENT FOR DETAILS)
Steps followed:
Review Standard Infoset CRM_MKTTG_BP_BIRTHDATE (Transaction SQ02).Review Data Reading Program code: do we have to change the standard code? We have only remove the "BREAK-POINT" statement.
Creation of a Data source based on the standard CRM_MKTTG_BP_BIRTHDATE Infoset (Transaction CRMD_MKTDS).
Creation of an Attribute List based on that standard Data source and selection the Birth date as a filter in the Attribute list (Transaction CRMD_MKTDS).
On the segment builder of the WebUI set any filter (Example: “TODAY”).
Steps in detail:
Review Standard Infoset CRM_MKTTG_BP_BIRTHDATE
SQ02.
(Image deleted)
Review Data Reading Program code (Code attached)
(Image deleted)
Creation of a Data source based on the standard CRM_MKTTG_BP_BIRTHDATE Infoset
Data source: Transaction: SPRO – Customer Relationship Management - Marketing – Segmentation - Maintain Data Sources and Attribute Lists: CRMD_MKTDS
Create Data Source
(Image deleted)
Infoset: CRM_MKTTG_BP_BIRTHDATE.
Business Partner Field: CRMT_MKTTG_IS_BIRTHDATE-PARTNER_GUID
(Image deleted)
Result:
(Image deleted)
Attribute List
Creation of the Attribute List
(Image deleted)
Assign Data Source:
(Image deleted)
Selection of the Birth date as a filter in the Attribute list:
(Image deleted)
Result:
(Image deleted)
Segment builder of the WebUI:
Access to WebUI with marketing role.
Create Segment:
Creation of Profile Set
Graphical modeler
Create Filter: We have already tried many different filters (we already seen notes referring to this matter).
Example1: “today”
Count target group. Here I would like to stand out that once you click on the “Count” option, immediately it shows 0 results. In other words, it doesn’t process any information. With other attribute lists it takes some time to process, no matter the filter or the attribute list you use. However if we create a new Data source with data "Extraction from Query" (transaction RS02) based on this standard CRM_MKTTG_BP_BIRTHDATE Infoset and we test the functionality using transaction RSA3, IT DOES RETURN RESULTS (with “today” filter and other)! So it seems that the problem has to do with the segment builder, not the Infoset.
Result: it never return any results no matter the filter you specify.
Other cases:
Creation of a new Data source with data "Extraction from Query" where you enter the name of your new query
Creation of a Data source based on the standard CRM_MKTTG_BP_BIRTHDATE Infoset
Standard Infoset CRM_MKTTG_BP_BIRTHDATE:
We fill the form and select “Extraction from Query”:
Press SAVE and define which fields will be available for selection and which of them will be visible.
RSA3: Extractor checker in order to test the Data source:
We specify the Data source:
IT DOES RETURN RESULTS:
ALV Grid:
NEW: It seems that it has to do with the Segmentation Basis selected in the creation of a Profile Set, because if we do not select any, it does return results. But we need to create this Profile Set based on a particular Segmentation Basis called BS Usuarios Registrados.
Segment builder – Profile Set of the WebUISegmentation Basis: we leave it in blanc.
Graphical modeler
Create Filter: We have already tried many different filters (we already seen notes referring to this matter).
Example1: “today”
Count target group.
Result: IT DOES RETURN RESULTS!!! àConclusion: the problem is the Segmentation Basis
Define Segmentation Basis:
Transaction: SPRO – Customer Relationship Management - Marketing – Segmentation – Classic Segmentation - Define Segmentation Basis.BS Usuarios Registrados:
Define Reports for Creating Segmentation Bases
Transaction: SPRO – Customer Relationship Management - Marketing – Segmentation – Classic Segmentation - Define Reports for Creating Segmentation BasesZMK_UTL_MGR_SITES_UREG
Define Usage for Segments:
Transacción: SPRO – Customer Relationship Management - Marketing – Segmentation – General Settings - Define Usage for Segments.ZBS_UR à02 Segmentatión Basis
Attribute List:Category:
There is no Category 02 Segmentatión Basis!!! Why?? Why is not posible to select Category 02 Segmentation Basis in the creation of the Attribute List???
Usage ID
NEW: It seems that it has to do with the Segmentation Basis selected in the creation of a Profile Set, because if we do not select any, it does return results. But we need to create this Profile Set based on a particular Segmentation Basis called BS Usuarios Registrados. Why is not posible to select Category 02 Segmentation Basis in the creation of the Attribute List???

It seems that the standard Infoset doesn’t work by itself with Segmentation Basis. Two SAP notes have been applied and a new Field Group has been added to the Infoset (in order to distint the Segmentation Base).
CRMT_MKTTG_IS_BIRTHDATE-MGRGUID
1966298: MGR_GUID is not populated correctly to infoset read program
2007687:Segmentation InfoSet queries saved with incorrect Master Group
For that reason we had to create a new Infoset based on the standard CRMT_MKTTG_IS_BIRTHDATE, but adding this new Field MGRGUID to the Group Fields.
Issue solved

Enhance output of Target Group opened in segment builder

Hello Experts,
We are implementing SAP CRM Lean Marketing using CRM 7.0. Our business requirement is to do segmentation based on Company attributes and Relationship Category. The output of the target group should enlist the persons related to the Company based on the relationship category selected while doing the segmentation.
Using standard InfoSet CORM_MKTTG_BP_ORG_CDE and while creating data source selecting BUT000_PER-PARTNER_GUID in the field business partner, we are able to get the list of persons matching the segmentation query (based on the relationship category e.g. Has Supplier, Has Contact Person, etc) . But the issue is , the output of the target group (shown as an ALV grid , when the target group is opened in segment builder) only enlists matching Persons, it does not enlist the related company ID /name in front of the Person ID in the output of the target group. And this Company BP ID is not available if I try to modify the output layout. So business is unable to understand the Person enlisted in TG belongs to which Company. Can we enhance this ALV grid output of the target group displayed in segment builder ? if yes , how can it be achieved ? If this is possible and we are able to add related company BP ID/ name in front of every person enlisted in the target group then our issue gets resolved. Or is there any alternative solution to resolve this issue ?
Highly appreciate your early response in order to resolve this critical issue.
Thanks and Regards
Ambar
Edited by: AMBAR ADHAV on Sep 10, 2011 11:52 AM
Edited by: AMBAR ADHAV on Sep 10, 2011 2:21 PM

Naresh,
Thanks for the response.
As per your suggestion I made additions to my z Infoset , and added all the fields you suggested.
While creating the data source I selected following fields
Business Partner: BUT000_PER-PARTNER_GUID (as my requirement is to return Persons and this field works with only GUID)
Reference Object: BUT051-RELNR
Reference Object Type: BUT051-RELTYP
Now when I create the target group with this data source unfortunately I am still not getting the the relationship number when I click in Show assigned Objects in the target group screen of web UI.
Please suggest where I am going wrong
Thanks
Ambar

Enhance output of Target Group in segment builder

Hello Experts,
We are implementing SAP CRM Lean Marketing using CRM 7.0. Our business requirement is to do segmentation based on Company attributes and Relationship Category. The output of the target group should enlist the persons related to the Company based on the relationship category selected while doing the segmentation.
Using standard InfoSet CORM_MKTTG_BP_ORG_CDE and while creating data source selecting BUT000_PER-PARTNER_GUID in the field business partner, we are able to get the list of persons matching the segmentation query (based on the relationship category e.g. Has Supplier, Has Contact Person, etc) . But the issue is , the output of the target group (shown as an ALV grid , when the target group is opened in segment builder) only enlists matching Persons, it does not enlist the related company ID /name in front of the Person ID in the output of the target group. And this Company BP ID is not available if I try to modify the output layout. So business is unable to understand the Person enlisted in TG belongs to which Company. Can we enhance this ALV grid output of the target group displayed in segment builder ? if yes , how can it be achieved ? If this is possible and we are able to add related company BP ID/ name in front of every person enlisted in the target group then our issue gets resolved. Or is there any alternative solution to resolve this issue ?
Highly appreciate your early response in order to resolve this critical issue.
Thanks and Regards
Ambar
Edited by: AMBAR ADHAV on Sep 10, 2011 11:53 AM
Edited by: AMBAR ADHAV on Sep 10, 2011 2:22 PM

Hello Experts,
We tried implementing BADI CRM_MKTTG_SEG_MEM_EX in order to add Company ID/ Name , but the issue is the BADI gets Input as persons BP id, nothing else, due to this if a person is having relationships with multiple companies, the BADI is unable to identify which company to choose as Relationship Category is not available to the BADI. And further issue is if a Person is having same relationship category with 2 companies e.g. Supplier for company A and for Company B too , in this case too the BADI is unable identify correct Company to return to the target group output
Is there someting in the Infoset that can resolve our issue ? How can I make available the fields in the infoset to the ALV output of the target group. Using SQ02 I am able to add fields to the field groups for selection in segmentation, but can anyone guide, how to make the field available in the output list ?
Please provide your technical assistance
Thanks
Ambar

Creating Target group with Bi Query

Hi,
I am trying to create Target group with BI query, for that I created one query on real time info cube with 0BPARTNER, 0BP_GUID and selected all navigational attributes. In the query info object properties u2013 Advance setting I selecting u201C Values from Master Data Tableu201D & Access Type u201C Master Datau201D , In query Property u2013 selected u201C Allow External Access to Queryu201D
In CRM while creating Data source I can see the In objects selected in the query u2013 selected Business partner info object as 0BP_GUID ,In the attribute list I just selected one item Industry code against the above data source, while running the Segment Builder when I selected the industry code it gives me 0 business partner where as I am having 20 BP with that Industry code.
I appreciate your help ASAP.
Regards,
Rajiv Jain

Hi Rajiv
I have the same issue with my BI Query. Hope you have resolved by now, if you have please do let me know.
What we have done is, created a BI Query and used this query in in CRM datasource, then created some filters where i can see the objects in the query while creating filters in Attributes List. But when we use these filters to create Target group, its not resulting any results in the query, i mean not brining any values on segmentation area. This issue is only in Production as we have already tested in Test and passed without any problems. But in Production we have this issue, i m not sure why this is happening, i spoke to BW team regarding this and they are not sure eitherl. If you know could you please let me know
Thank you in advance
Regards
shankar

Infosets in segment builder

Hey forum guys/ girls,
I have learnt that we can have three sources for segments in Marketing. Marketing attributes, infoset query and bw infoset.
Would like to know more about the second one. any links in help.sap. com etc are welcome.
thanks.
Jon

Jon,
Standard InfoSets queries are used in segmentation. Using this you can set any standard field of the BP as a filter criteria (just as you use marketing attributes). SAP provides a a way to use std data (stored in BP transaction) in segmentation via infoset query.
These InfoSets can be accessed by choosing the input help for the field InfoSet Query in the transaction for maintaining data sources.
To access this transaction, from the SAP Easy Access Menu, choose Marketing > Segmentation of Business Partners > Marketing Segments > Maintain Data Sources for Segment Builder.
To define these InfoSets (for example, to view which table joins are used as data sources), use the SAP menu and choose Architecture and Technology > ABAP Workbench > Utilities > SAP Query > InfoSets.
Double-click on the relevant InfoSet from the list and on the following screen choose for example Join Definition.
For information on creating you own InfoSets, see the SAP Library under mySAP Technology Components > SAP Web Application Server > ABAP Workbench > SAP Query.
Some of the std infoset available are:
CRM_MKTTG_BP_BIRTHDATE Birthday
CRM_MKTTG_BP_ADDR Business Partner Address
CRM_MKTTG_BP_CENTRAL Business Partner Master: Central Data
CRM_MKTTG_BP_GRP Business Partner Master: Relationships (Groups)
CRM_MKTTG_BP_PER Business Partner Master: Relationships (Persons)
CRM_MKTTG_BP_BNK Business Partner Master: Bank Data
CRM_MKTTG_BP_BNK_CARD Business Partner Master: Payment Card Data
CRM_MKTTG_BP_GEN Business Partner Personal Data
CRM_MKTTG_BP_ORG Business Partner: Contact Person Relations of Organizations
CRM_MKTTG_BP_PRTFUNC Business Partner: Partner Function
CRM_MKTTG_BP_ORG_CDE Contact Person Relationships for Organizations with Postal Code
CRM_MKTTG_BP_PSTCD CRM Marketing: Business partner by postal code
CRM_MKTTG_BP_RESPNSE Response Rate for E-Mail Hyperlink
CRM_MKTTG_RFM RFM Analysis
For more info, search for standard infoset in help.sap.com
Hope this helps.
 Julius Pereira

Segment Builder

Hi All,
Can any one guide me the usage of below in the Segment Builder (CRM 5.0)
"AND Within an Attribute",
"OR Within an Attribute",
"AND Across all Attributes" and
"OR Across all Attributes" .
Thanks for your assistance in advance.
Regards,
Krish

Hi Krish,
You can use the and/or functionality when selecting multiple attributes at once in the segment builder. use the control key to select multiple filters at once.
Here's the details.
And Within and Attribute:it will check to see if an filter is being met along with another filter across the single attribute for which you have selected the filters. (intersection)
Example: attribute is "Products owned". Filters selected and dragged to the staging area of the segment builder are Product1 and product2. So the result would be all business partners who have product1 and product2 in the query behind the attribute.
Or within an Attribute: Looks at all the business partners who meet either filter criteria within the filters selected.
So in our example above using OR within and attribute we'd get back every business partner who has product1 or product 2. this was a lot more work in previous versions.
And/OR Across all attributes allows you the option to mix things up across attributes in your attribute list in the segment builder.
So an example
And Across all attributes is set
Or within an attribute is set
If we had two attributes being used. Product being one and Industry being the other.
for product we select product1, product2 for industry we select mining.
we would get back the business parters who have (product1 or product2) and mining.
The "AND" functionality was present in previous versions by using the "Keep" option. the OR was a little bit trickier to do so this new option is a great feature. Using the AND or OR functions will change how the query on the back end is executed. So in many cases you'll see a major performance increase because the query is being built at the data source level with all your criteria at once instead of running, bringing back the BPs and intersecting with another query that brought back BPs.
Be careful the and(keep) and the and(across/within attribute) will bring back different results in cases when your data source isn't always using the business partner as the root. So in cases like infoset of business transactions/ custom tables be careful.
I would also recommend implementing all available OSS notes for the segment builder as there are some current fixes available.
let me know if you have any more questions,
Nima

Segment builder logic

Hello all,
I need some information of segment builder and hope you can assist me:
if I combine different attributes with AND / OR does the segment builder set brackets?
So if I choose attribute A or C and drag it to the profile and afterwards I combine it with D and E, does it work like (A or C) and (D and E) or like (A or C and D and E)?
Thanks for your help!
Regards Anne

Hi Anne,
To make the understanding more clear, let us take an example,
We have an attribute called Activity Channel which has two values FAX(A) and PHONE(C)
We have another attribute called Activity Priority which again has two values HIGH(D) and LOW(E)
- First you decide to combine attribute values of an attribute with OR:
Attribute Activity Channel: Select FAX(A) OR PHONE(C) => You select all Business Partners who like to use the Activity Channel FAX(A) or PHONE(C)
- Next you decide to combine attribute values of an attribute with AND
Attribute Activity Priority: Select HIGH(D) AND LOW(E) => You select all Business Partners with Activity Prioirty HIGH(D) and LOW(E)
- Next you do AND select across all attribute (Multiple Attributes)
You can now decide to combine attribute values from different attributes with AND. You would like to select all BP who uses the Activity channel (FAX(A) or PHONE(C)) AND Activity priority (HIGH(D) and LOW(E))=> You select all business partners who Activity channel by FAX(A) or PHONE(C) AND Activity Priority HIGH(D) and LOW(E).
so finally, the answer for your question is it works like this,
(FAX(A) OR PHONE(C)) AND (HIGH(D) AND LOW(E))
so it is (A OR C) AND (D AND E)
I hope this answers your query and makes it more clear.
regards
Srikantan

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