Segmentation Wizard seems to have a glitch when updating the result set

Question

Hi,
has anyone noticed some inconsistency when you create a new segment, retrieve the results then you manually go and remove some of them then upload them to a planned campaign.
i queried for all contacts for a company and it resulted in 100 contacts, i manually reduced the list to 29 (i am included in the list) as there is no way to use the filter to get these 20. i upload them to my planned campaign. i schedule the campaign to go out at noon. I receive the campaign email. i open the email. I have one person who replied to the campaign email (to me). The next day, i gather the results and only 4 people shows that they did a MESSAGE OPEN. and i am not one of them nor the person who forwarded his email to me.
I am baffled. This has happened to me a lot when using the segmentation wizard tool. I wonder now how accurate the responses are?
jang

Answer 1

thanks for the reply. i think its an unacceptable explanation (from Oracle) though that a recipient gets the email, can see and read the email but since he did not click on the CLICK HERE TO DOWNLOAD PICTURES, it does not get registered. It seems like an application restriction more than a logical reason cause logically if person gets the email and is able to read the email, it should be considered as MESSAGE OPENED, otherwise it should be RECIPIENT CLICK ON DOWNLOAD :)
for a marketing company where you are tracking how many people were able to view your email, this count is very important and since a lot of people are now using view panes in their outlook and dont click on the CLICK HERE TO DOWNLOAD PICTURES especially if the email just has text in them and no apparent pictures, the MESSAGE VIEWED count is very unreliable.
i sent an email to 20 people in my company and i know that they all opened and saw them but the status shows only 40% viewed so the numbers are really undependable.