Segregation of Cash application and application of on account AR payments

Hi Friends,
We have a requirement to segregate cash application to customer accounts and application of on account payments from customer account. The requirement is coming from Internal audit. They want a process where a group of users can apply payments to the customers , they can apply payment directly to invloice if they know it. But if they don't know the same, they can post on account to the customer. Another group of users (collectors) can call up customer and find for which invoice, the payment needs to be applied and can clear on account payment to an invoice. In FI module, application of payment to customer can be done by using TR code F-28 and account clearing can be done using Tr code F-04/F-32. These two functions can be segregated by restricting access of F-28 to only cash application group. But if the collector wants, he/she can post to cash account using Tr code F-32/F-04 also. SAP does allow to enter any GL Account in clearing Tr codes also so it does not seem possible to segregate these two functions just by restricting access to Tr code F-28. Restricting access of collectors to all GL Accounts may not work as they may have to post exchange rate gain/loss which are GL Accounts.  Has anyone dealt with such situation and how was it solved? Any suggestion would be helpful.
Thanks and regards,
Pinky

Hi Friends,
We have a requirement to segregate cash application to customer accounts and application of on account payments from customer account. The requirement is coming from Internal audit. They want a process where a group of users can apply payments to the customers , they can apply payment directly to invloice if they know it. But if they don't know the same, they can post on account to the customer. Another group of users (collectors) can call up customer and find for which invoice, the payment needs to be applied and can clear on account payment to an invoice. In FI module, application of payment to customer can be done by using TR code F-28 and account clearing can be done using Tr code F-04/F-32. These two functions can be segregated by restricting access of F-28 to only cash application group. But if the collector wants, he/she can post to cash account using Tr code F-32/F-04 also. SAP does allow to enter any GL Account in clearing Tr codes also so it does not seem possible to segregate these two functions just by restricting access to Tr code F-28. Restricting access of collectors to all GL Accounts may not work as they may have to post exchange rate gain/loss which are GL Accounts.  Has anyone dealt with such situation and how was it solved? Any suggestion would be helpful.
Thanks and regards,
Pinky

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