"Select next playlist" not working

When I hold down the button, the voiceover scrolls through the playlists fine but then when I click on the playlist I want, it just reverts to the playlist I am already listening to.
Only way to cure it (temporarily!) is to restore the whole thing!!
Is this common? Back to the store I guess?

Page 24 in the manual:
To choose an item from the playlist menu:
1 Click and hold the Center button on the remote.
2 Continue holding after you hear the current song announcement, until you hear a tone.
3 Release the Center button at the tone. You hear the names of your playlists.
When you’re listening to the playlist menu, you can click the Volume Up (∂) or Volume
Down (D) button to move forward or backward in the playlist menu.
4 When you hear the name of the playlist you want, click the Center button to select it.
You hear a tone, and then the first item in your playlist plays.

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