Self hosted web fonts not working in IE

Hi there,
I'm experiencing issues with the self hosted web fonts feature.
I've added a self hosted web font (Context Rounded Bold Condensed) to a website I'm building and it works fine on Chrome, Safari and Firefox.
Internet Explorer is not loading the web font as you can see on these screenshots I've generated here (it's the text 'Jaarverslag 2014' which should look like a rounded, sans-serif condensed bold font and not a serif Times New Roman).
Anybody familiar with this issue?

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Self Hosted web fonts not finding system matching font.

I Purchased Museo Sans Rounded form myfonts.com and installed the .ttf font in my iMac, and then i uploaded the additional formats to the Self Hosting fonts panel but I still get the error that it cant find the matching system font (neather was i able to do it manuly). What is interesting is that i cant even find the font in fontbook. My fonts refused to give me support with this claiming that they aren't familiar with Muse and the .ttf is not supported for desktop installation.
It was an expensive purchase, please help me out.
BTW I'd like to continue to use the desktop version of this font from typekit. is it posable or they will conflict?

The prefs for 2014.1 are in:
"~/Library/Preferences/com.adobe.AdobeMuseCC.2014.1/Local Store" (copy and paste everything, including the tilde ~, but not the quotes, into the Go > Go To Folder dialog in the Finder)
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fonts.db
selfhosted
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tk2
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All the self-hosted web fonts are deleted after updating Muse.
It is necessary to import the self-hosted fonts again and then redefine every paragraph style to make it work again.
This is an extra hour of work for every site using self-hosted fonts.
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Hi Abhishek,
the site is directly uploaded using MUSE Upload to ftp host. When I open it with ftp client, there is off file of etelkawidemedium in fonts file.
And I have tried to upload plain webpage with the same web font - not made in Muse and it works.
http://www.golfklubk.cz/testwebfont/
So what should I do?
The answer from Shaun is little bit complicated for me:)
Thanks, Elena

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When I update muse, the font menu loses the self-hosted web fonts I had added in 2014.1.
Adding the self-hosted web fonts is not an easy piece of work due to the file name obfuscation applied by the supplier, myfonts.com. Repeating this work could take a couple of hours.
Muse should at least remember the user-added self-hosted web fonts. Ideally it would sync them between both my computers.

The prefs for 2014.1 are in:
"~/Library/Preferences/com.adobe.AdobeMuseCC.2014.1/Local Store" (copy and paste everything, including the tilde ~, but not the quotes, into the Go > Go To Folder dialog in the Finder)
From the old 2014.1 folder you want to copy:
fonts.db
selfhosted
tk1
tk2
into the new prefs folder for 2014.2 at:
"~/Library/Preferences/com.adobe.AdobeMuseCC.2014.2/Local Store" (copy and paste everything, including the tilde ~, but not the quotes, into the Go > Go To Folder dialog in the Finder)
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I have problem with self hosted fonts I have added to MUSE.
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I tried same web font on easy webpage not using muse and it works properly. What can I do?
Preview after export to HTML:
After upload to FTP in Safari / Google Chrome is the same
Fonts are in the fonts folder after export and also in css. I can see it as self-hosted web fonts, Matching System Font is also OK.
The example of not working page:
menuEN - all green headlines.
I am working on Macbook Pro with OS X Yosemite, browsers Safari and Google Chrome both. Font is Etelka - if it is important.
Thank you very much for your help,
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Hi Abhishek,
the site is directly uploaded using MUSE Upload to ftp host. When I open it with ftp client, there is off file of etelkawidemedium in fonts file.
And I have tried to upload plain webpage with the same web font - not made in Muse and it works.
http://www.golfklubk.cz/testwebfont/
So what should I do?
The answer from Shaun is little bit complicated for me:)
Thanks, Elena

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So I applied a self-hosted web font to my website and it was working. However recently in some browsers the font hasn't been showing up, instead being replaced with helvetica or some other standard web font. Why would it be doing this? I've tried clearing my browser cache and it doesn't work. It's also happening to some of the people visiting my site which is a huge problem.

Hi Sanjit, I have the same problem on this website - green headlines should be in Etelka Wide Medium which my client purchase and I aded to as self hosted web font to adobe muse.
It works normally in Muse, also in preview after export to html but doesn't work online after upload ( I have tried it on two different server). I tried it on easy webpage no using muse and it works properly. What can I do? Font are in the fonts folder after export and also in css. I am working on Macbook Pro with OS X Yosemite, browsers Safari and Google Chrome both.
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I am having trouble using Web Fonts with Adobe Muse.
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I have tried several times with several different fonts and each time the same thing.
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From the screen shot, I expect you're on Windows and have ClearType turned on (on is the default OS setting). The top text is drawn using Adobe's technology. The bottom would be drawn with ClearType. Microsoft's ClearType technology is one of several font anti-aliasing techniques. ClearType's approach is strongly biased toward making vertical stems appear smooth and of consistent width at the expensive of having horizontal portions of text appear less smooth. If you turn off ClearType on your computer the text will be rendered differently.
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I'm not understanding where the issue is. Any thoughts?
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From the screen shot, I expect you're on Windows and have ClearType turned on (on is the default OS setting). The top text is drawn using Adobe's technology. The bottom would be drawn with ClearType. Microsoft's ClearType technology is one of several font anti-aliasing techniques. ClearType's approach is strongly biased toward making vertical stems appear smooth and of consistent width at the expensive of having horizontal portions of text appear less smooth. If you turn off ClearType on your computer the text will be rendered differently.
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This is one of the limitations of the web medium.
Cross browser compatibility generally refers to the large category of issues where a browser, or browser version, entirely lacks support for various features of HTML/CSS, implements those features differently from other browsers, or has bugs such that various features either don't function correctly or don't function consistently. Muse contains hundreds of pieces of code to compensate for these idiosyncracies between browsers.

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Abhishek,
Thank you for the reply. Wanted to comment on a few things.
I reviewed the other post that you've referenced. Nothing unusual jumped out at me as something that I was not aware of. I'm running an older iMac that is in good working condition. 2.4 GHz Intel Core 2 Duo, 24" screen. I know this issue is fleeting, as I stated earlier typically can be corrected with a restart of the CC Desktop application (that I am always running at startup). I have not been able to determine that shutting down Muse corrects the issue. I would, at this time say it doesn't.
I did open InDesign and see if the fonts in question, Open Sans and Open Sans Condensed, were present and usable. They were. The fonts are shown as being synched in my CC Desktop app window (even if they are not "installed" in Muse). That is expected but it may be a bug in how Muse brings in a font from those that are already synched to your CC account. I don't know enough about how that works to comment.
And just to complicate matters, Muse seems to be working again, the fonts that is. I brought them back in and they are showing up in all locations (which there are actually three - see screen shots).
First is primary text menu dropdown (to right of orange "Text").
Second is if you click orange Text link. Another drop down menu appears.
And lastly, the Text Panel to right of screen.
I also wanted to add this extra bit of information, for what it is worth. When the issue arises and you do not get the sub-menu dropdown showing various styles of the font (italics, bold, etc.), one can use click on the missing font if you had used it previously and it is present in the "previously used font" list.
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Self hosted web fonts not working in IE

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