Self service password reset issue

Hello Experts,
An issue about self service password is being encountered. I am setting the new password over self service password reset page, but unfortunately it is not being triggered to the target systems(SAP and AD). In the job log, instead of running the pass 'changepasswordabapuser' or 'setadspassword', IDM is running pass 'update abap user' or 'update ads user'.
But if I change password of a user via Administrator login(in change identity), the password is getting changed on all target systems. Kindly suggest!
Version: IDM 7.2
Thank you,
Girish

Hello Girish,
                  see if note
1936431 - Self Service Password Change - Modify task is called rather than
Set Password task
can help in this case.
Regards,
Chris

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