Self services kit

i have not received my self service kit..yet whats going on

@muncieloft
I am sorry for the delay and your troubles. I have sent you a private message to assist you further.

Similar Messages

Service Upgrade & Self Install Kit Tracking

After incorrect installation fees were put onto my first online order, I let an online chat representative convince me that the best way to fix the issue would be to redo the order with a better deal. I was worried about losing my installation appointment for the order, but they assured me that they would send me a self install kit and it would arrive before my original install date (which was the 8th). I received my order confirmation e-mail but never received any actual way of tracking hte order or the self install kit. Is there anyway to do this? Any order status?

Hello patriotsfan82,
I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

Customer self service form gives the error of "Page cannot be displayed"

Hi All,
Customer self service form from Navigation: Recievables -> Customers --> Standard gives the error of "Page cannot be displayed" but the same form gets opened when i navigate that from Order Management responsibility
Thanks&Regards,
APPS DBA

Hi All,
I have been trying to install the EBS 11i in configured system core 2 duo with 1 gb ram and 250 gb HDD,
have been following the below steps to install the EBS 11i,
1.installed Win20003 server edition
2.VC++ and copyind the link file into windows\system32,
3.GNU make done the path set everything,
4.MKS tool kit,
5IP config and installing MS loopback,
started the installtion direct from the DVDs,
Pre-Installtion everything was OK,
but after done everything I got struck last min, where the popup window appeared as login page responding but i did wait for 30 min and nothing has happened.
So closed and I restarted the System and I have restarted process putting 1st DVD and given the command rapidwiz -restart.from command prompt.
and Again its started as a new installtion, and preinstatltion wizard has came.
where I haeve commited the mistake i did not understand...?
Please guide me
regards
Satya

Is self servicing for hardware replacement available for Mac owners?

Hello everyone,
I would like to save a bit of time and teach myself a trick or two if the options are available. I would like to replace the hard drive that is out of service myself and would like to know if apple support offer's self replacement kits or the option of sending the servicing parts. Thanks for your time, for reading...
Warmest regards,
Vin ce Vu

Without voiding your warranty? Only two things you can officially do is replace the RAM or replace the internal storage drive, provided the Mac is not an Air or a Retina. The rest is off-limits and Apple-only.
That being said and if the warranty (base or AppleCare) is not a concern, you can do whatever you want with the thing and if you're handy enough with the tools, it may even survive to see another day. Visit IFixIt.com (hi-res picture based) or PowerBookMedic.com (video based) for how-to's on virtually any doodad inside, plus any replacement parts and specialized screwdrivers that may be needed.
A fairly common verboten activity is battery replacement.

Haven't received a self-install kit yet.

I upgraded my service on 7/30/15 and I was told I would receive my self install kit in "3-5 days".
Tomorrow is the 5th day and I still haven't received the tracking number, or the confirmation email that it was shipped.
I called customer care yesterday for the tracking number, they said they wouldn't have it for 10 days, which would be after I already have it.
I tried calling again today since my UPS MyChoice dosen't have anything about a label being created or anything being shipped (nor does USPS, or FedEx). Spoke with customer care, she said I need to wait five days. I explained that I have UPS MyChoice, no label was created so I wouldn't have it tomorrow. She pulled up the account and then she said it was coming tomorrow, I asked for the tracking number which she couldn't provide. A few minutes later she then sent another self install kit. Now, if it was definitely coming tomorrow, why would she need to place another order for another kit?
So i'm assuming it was never coming tomorrow?
Can someone look and see if it is or isn't? UPS dosen't leave packages at our house without someone being home. If I have a tracking number they give you a 4 hour window of their arrival time. So a tracking number would be great to have instead of the time frame of between tomorrow and next week sometime...
There should also be a section in the MyXfinity to track and see placed orders like there use to be on comcast's old website.

ryrycun wrote:
As expected. No install kit like they said.
Called again, "should" be here Tuesday.
They failed to mention that they just created another new order yesterday, and chagred me for shipping, when the first one I agreed to, shipping was waved.
I apologize for the trouble you are having with this. I do see that a new order was submitted and is still awaiting fulfilment from our warehouse, from the information that I show here. Can you send me a private message with the address? I will make sure we wave any shipping charges for the trouble. -FC

Self install kit and failed video sik charges

My Comcast bill this month had a $15 charge for a "self install kit" and a $40 charge for “failed video sik”. Yes I was sent a self-install kit, but did not order one. I drove to the local Comcast office some 30 miles away to return it to unopened. What I did order was a cable card, which I picked up at the local Comcast office. After a full week of unsuccessful online troubleshooting and two 60 mile round trip visits to the Comcast office to exchange cable cards, it was suggested that a technician come out to my house. On 3/13 the technician arrived and after 5 minutes determined my issue was a "trap" on my cable line. After he removed it the cable card started working immediately. So after wasting a week of my time and two trips to the Comcast office you all reward my good nature by charging me $55. I can understand that there can be difficulties in setting up a new service, but I should not be charged when those difficulties were on your end not mine.

I am so frustrated right now. I also got a SIK charge on my new account with Comcast. I signed up with Comcast about 3 months ago. I am so busy, I didn't install
The equipment for about 6 weeks. I finally did it, but was unable to get the video to work. I called the customer Service multiple times. I even spoke to the technical department. They were unable to help me. After multiple phone calls I was told that I needed to have a technician come to my house. I said I did not want to pay for a technician. The customer service person said there would be no charge since it was not my fault. After two missed appointments the technician finally showed up. He was a very nice young gentleman who looked over my installation of my equipment and said I did a good job. The problem was the box was defective. It was not registered to my account.
The technician went to his vehicle and got a different box. He hooked it up, registered it to my account and it worked beautifully. He explained to me that the cable box that was originally sent out to me was defective. It had never been registered to my account. He apologized multiple times and left.
I just opened my newest bill from Comcast. To my surprise I had a $50 charge that says failed video S I K. I immediately called Comcast customer service. After speaking to one customer service rep And explaining the whole situation, she offered me one month free premium channel. I reminded her that this $50 charge was unfair since it was not my fault due to a bad installation. The problem was that Comcast sent me a defective cable box. She said she could not do anything for me and the $50 charge would remain on my bill and need to be paid as soon as possible. So I asked to speak to her supervisor.
The supervisor listened to the entire story about my defective cable box. He seemed very uninterested in the problem and simply stated that Bill will remain the same. He told me, "You'll need to pay the $50 as I'm not going to take it off your bill." I let him know that this was very unfair. And it felt a little bit like a scam to get money out of customers who are stuck. He was basically Unconcerned and pretty rude about the problem and let me know I had no alternatives.
So here I am...one more unhappy Comcast customer complaining about what has happened so many others. I just feel it's a real injustice for them to hit me with a $50 charge when it wasn't my problem to start with. They sent me defective equipment. I was never given the option just to mail back the cable box and receive a new one. They also never mentioned a $50 charge for the technician to come out to my home.
I don't know what else to do. Most companies, when you call customer service, they can understand the logic of a problem like this and they address it because they care about their reputation in the community. It's sad that this Company has become calloused to the needs of the customer.
I wish someone from Comcast would help me, as I love the high speed internet........

Easy-to-use self installation kit

Moved to customer service, not a TV equipment issue.

tjmarsh84 wrote:
I ordered a self installation kit online on 08/01 and I cannot figure out how to track it online. I have the order number, confirmation number, and my account number.
Apologies. I sent you the UPS tracking number via Private Message. The current estimated delivery date is Thursday, August 6. Thanks for your patience.
At the top right of each Forum page you will see a small envelope.
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

XML Publisher report to view as a self service page in EBS R12

Hi All,
I would like to show my XML publisher report as a self service page. What are the different methods in which i can show these reports. I would like to just click the function of the responsibility and see the report as a page.
Your suggestions would be appreciable. Thanks in advance.
Regards,
Boris

Hi All,
I would like to show my XML publisher report as a self service page. What are the different methods in which i can show these reports. I would like to just click the function of the responsibility and see the report as a page.
Your suggestions would be appreciable. Thanks in advance.
Regards,
Boris

Not able to launch Self Service Application thru JDeveloper

We have been able to install and configure the JDeveloper and Self Service application, but not able to launch the application because of the error message below. We have followed the steps mentioned in the attached Quick Installation guide. We tried the solution available on the metalink for the error message" Unable to Load Template mappings...etc... ", but still not able to proceed.
Error message in brief:
WARNING: Unable to connect to URL: http://siebeloraclelab/custappsvcs_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1 due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
*09/10/21 09:56:07 java.rmi.RemoteException: ; nested exception is:*
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
*09/10/21 09:56:07 at*
INFO: base exception:oracle.apps.ss.base.model.util.SelfServiceRuntimeException: Unable to load template mappings. Web service for template mappings has failed. Contact your system administrator.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~`
[Starting OC4J using the following ports: HTTP=8988, RMI=23891, JMS=9227.]
/home/oracle/jdevhome/system/oracle.j2ee.10.1.3.41.57/embedded-oc4j/config>
/usr/local/jdk1.5.0_05/bin/java -server -classpath /software/stage/JDeveloper_5_0_5/j2ee/home/oc4j.jar:/software/stage/JDeveloper_5_0_5/jdev/lib/jdev-oc4j-embedded.jar -DSIEBEL_WEBSERVER_URL=http://siebeloraclelab/custappsvcs/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute -Xverify:none -XX:MaxPermSize=256m -DcheckForUpdates=adminClientOnly -Xrs -Doracle.application.environment=development -Doracle.j2ee.dont.use.memory.archive=true -Doracle.j2ee.http.socket.timeout=500 -Doc4j.jms.usePersistenceLockFiles=false oracle.oc4j.loader.boot.BootStrap -config /home/oracle/jdevhome/system/oracle.j2ee.10.1.3.41.57/embedded-oc4j/config/server.xml
[waiting for the server to complete its initialization...]
Oct 21, 2009 9:55:30 AM com.evermind.server.jms.JMSMessages log
INFO: JMSServer[]: OC4J JMS server recovering transactions (commit 0) (rollback 0) (prepared 0).
Oct 21, 2009 9:55:31 AM com.evermind.server.jms.JMSMessages log
INFO: JMSServer[]: OC4J JMS server recovering local transactions Queue[jms/Oc4jJmsExceptionQueue].
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_340lmWKiVBfJ13eCPe1ZnYEVBbHAQFgg)
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_mWuHsh7xUpwQan6gwUvnOfj1kZXRclnF)
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_o50bUFHCTQyJWR14Iwtu3lW4PpCErshd)
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_o50bUFHCTQyJWR14Iwtu3lW4PpCErshd)
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_WWuBI5VZMcLlQhE3h_3k7r-oDwKLD92G)
09/10/21 09:55:36 INFO: SecuritySensitive.lookupException password is not available for indirect password via application context (user: DataBase_User_S3flyHmsbRISiQsYMq2qF-NwIwoWVOfe)
WARNING: Code-source /software/stage/JDeveloper_5_0_5/jlib/adf-faces-impl.jar (from <classpath> in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html) has the same filename but is not identical to /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib/adf-faces-impl.jar (from WEB-INF/lib/ directory in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib). If it contains different versions of the same classes, it will be masked as the latter is already visible in the search path of loader current-workspace-app.web.SelfService-ViewController-webapp:0.0.0.
WARNING: Code-source /software/stage/JDeveloper_5_0_5/jlib/adf-faces-api.jar (from <classpath> in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html) has the same filename but is not identical to /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib/adf-faces-api.jar (from WEB-INF/lib/ directory in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib). If it contains different versions of the same classes, it will be masked as the latter is already visible in the search path of loader current-workspace-app.web.SelfService-ViewController-webapp:0.0.0.
WARNING: Code-source /software/stage/JDeveloper_5_0_5/adfc/lib/adf-controller.jar (from <classpath> in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html) has the same filename but is not identical to /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib/adf-controller.jar (from WEB-INF/lib/ directory in /software/stage/JDeveloper_5_0_5/install/ViewController/public_html/WEB-INF/lib). If it contains different versions of the same classes, it will be masked as the latter is already visible in the search path of loader current-workspace-app.web.SelfService-ViewController-webapp:0.0.0.
09/10/21 09:55:47 log4j:WARN No appenders could be found for logger (com.sun.faces.config.ConfigureListener).
09/10/21 09:55:47 log4j:WARN Please initialize the log4j system properly.
Ready message received from Oc4jNotifier.
Embedded OC4J startup time: 44504 ms.
**Target URL -- http://172.21.14.220:8988/faces/ss/telco/catalog/TelcoSiteSelection.jspx**
09/10/21 09:56:00 Oracle Containers for J2EE 10g (10.1.3.3.0) initialized
Oct 21, 2009 9:56:05 AM oracle.adf.share.config.ADFConfigFactory findOrCreateADFConfig
INFO: oracle.adf.share.config.ADFConfigFactory No META-INF/adf-config.xml found
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache Region Xml filename : oracle/apps/ss/base/model/resources/SelfServiceCacheRegion.xml
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region PRODUCT_LOV is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region ARTICLE_LOV is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region BINARY_OBJECT is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region ATTACHMENT is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region DOCUMENT is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region FAQ is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region NEWS is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TOPALERT is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CONFIG is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region LOV is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region LOCALE is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region LOCALENAMES is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader <init>
INFO: invoking cache id loader
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TEMPLATE_RULE_ID is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TEMPLATE_RULE is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TEMPLATE_MAPPING is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SERVICE_REQUEST_TYPE_MAPPING is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TIMEZONE is created
Oct 21, 2009 9:56:05 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CURRENCY is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SITE_CODE is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SITE_LANG is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SITE_ATTRIBUTE is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CATALOG is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CATALOG_CATEGORY is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CATEGORY_NLS is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CATEGORY is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SUB_CATEGORY is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CATEGORY_PRODUCT is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region PRODUCT_NLS is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region PRODUCT is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region PRODUCT_PRICE is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region PRODUCT_CLASS is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SORTED_PRODUCTS is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region SURVEY is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager fetchAttributes
INFO: Couldnt set user defined attribute
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region BRANCH is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region CONFIGURATOR_MODEL is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.CacheManager initManually
INFO: Cache region TIMEZONE_MAPPER is created
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager isTemplateCacheLoaded
INFO: isTemplateCacheLoaded: false
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager loadAllRules
INFO: entering loadAllRules method
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.security.SiebelWSHandler init
INFO: init, begin
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.security.SiebelWSHandler init
INFO: init, end
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getBaseLocale
INFO: Exiting:en_US
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleFromString
INFO: Exiting :en_US
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleAsMap
INFO: Exiting with Locales loaded
Oct 21, 2009 9:56:06 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getSiebelLanguage
INFO: Exiting :ENU
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
INFO: PERF: Web Service Call
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler findSiebelUserName
INFO: findSiebelUserName, real username=null
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler isStatefulAnonymousSession
INFO: isStatefulAnonymousSession, stateful WS call for anonymous users?false
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler findSiebelSessionTokenFromCache
INFO: findSiebelSessionTokenFromCache, previous siebel session token:null
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
INFO: DEBUG: Request, UserId null SessionToken null TimeStamp 1256099167253
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
INFO: PERF: document/http://siebel.com/SelfService/Common/Setup:SelfServiceTemplateRuleQueryPage
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.security.SiebelWSHandler handleRequest
INFO: <env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns0="http://siebel.com/SelfService/Common/Setup" xmlns:ns1="http://www.siebel.com/SelfService/Common/TemplateRule/Data" xmlns:ns2="http://www.siebel.com/SelfService/Common/TemplateRule/Id" xmlns:ns3="http://www.siebel.com/SelfService/Common/TemplateRule/Query">
<env:Header>
<sbh:SessionType xmlns:sbh="http://siebel.com/webservices">None</sbh:SessionType>
</env:Header>
<env:Body>
<ns0:SelfServiceTemplateRuleQueryPage_Input>
<ns0:NamedSearchSpec/>
<ns3:ListOfSSTemplateRule pagesize="100" recordcountneeded="true">
<ns3:SSTemplateRule>
<ns3:ModId/>
<ns3:ConditionTypeCode/>
<ns3:ConditionValue/>
<ns3:CatalogueCategoryId/>
<ns3:EffectiveEndDate/>
<ns3:EffectiveStartDate/>
<ns3:PageTypeCode/>
<ns3:RowId/>
<ns3:TemplateName/>
<ns3:WebSiteId/>
</ns3:SSTemplateRule>
</ns3:ListOfSSTemplateRule>
<ns0:ExecutionMode>ForwardOnly</ns0:ExecutionMode>
<ns0:LOVLanguageMode>LIC</ns0:LOVLanguageMode>
<ns0:ViewMode>All</ns0:ViewMode>
<ns0:PickListName/>
</ns0:SelfServiceTemplateRuleQueryPage_Input>
</env:Body>
</env:Envelope>
Oct 21, 2009 9:56:07 AM oracle.webservices.client
WARNING: Unable to connect to URL: http://siebeloraclelab/custappsvcs_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSOAP=1 due to java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
*09/10/21 09:56:07 java.rmi.RemoteException: ; nested exception is:*
HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
*09/10/21 09:56:07 at oracle.apps.ss.base.model.setup.template.proxies.runtime.SelfServiceTemplateRule_Stub.selfServiceTemplateRuleQueryPage(SelfServiceTemplateRule_Stub.java:146)*09/10/21 09:56:07 at oracle.apps.ss.base.model.setup.template.proxies.SelfServiceTemplateRuleClient.selfServiceTemplateRuleQueryPage(SelfServiceTemplateRuleClient.java:40)
09/10/21 09:56:07 at oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader.load(TemplateRuleIdCacheLoader.java:119)
09/10/21 09:56:07 at oracle.ias.cache.CacheLoader.callLoad(Unknown Source)
09/10/21 09:56:07 at oracle.ias.cache.CacheHandle.findObject(Unknown Source)
09/10/21 09:56:07 at oracle.ias.cache.CacheHandle.locateObject(Unknown Source)
09/10/21 09:56:07 at oracle.ias.cache.CacheAccess.get(Unknown Source)
09/10/21 09:56:07 at oracle.apps.ss.base.model.util.cache.CacheManager.get(CacheManager.java:439)
09/10/21 09:56:07 at oracle.apps.ss.base.model.util.cache.CacheManager.get(CacheManager.java:426)
09/10/21 09:56:07 at oracle.apps.ss.base.model.setup.template.cache.TemplateRuleCacheManager.loadAllRules(TemplateRuleCacheManager.java:43)
09/10/21 09:56:07 at oracle.apps.ss.base.model.util.cache.CacheManager.initialize(CacheManager.java:190)
09/10/21 09:56:07 at oracle.apps.ss.base.view.util.SelfServiceFilter.init(SelfServiceFilter.java:76)
09/10/21 09:56:07 at com.evermind.server.http.HttpApplication.getFilterConfig(HttpApplication.java:7585)
09/10/21 09:56:07 at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:568)
09/10/21 09:56:07 at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:370)
09/10/21 09:56:07 at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:871)
09/10/21 09:56:07 at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
09/10/21 09:56:07 at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:221)
09/10/21 09:56:07 at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:122)
09/10/21 09:56:07 at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:111)
09/10/21 09:56:07 at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
09/10/21 09:56:07 at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:239)
09/10/21 09:56:07 at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:34)
09/10/21 09:56:07 at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:880)
09/10/21 09:56:07 at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:298)
09/10/21 09:56:07 at java.lang.Thread.run(Thread.java:595)
09/10/21 09:56:07 Caused by: HTTP transport error: javax.xml.soap.SOAPException: java.security.PrivilegedActionException: javax.xml.soap.SOAPException: Bad response: 401 Unauthorized
09/10/21 09:56:07 at oracle.j2ee.ws.client.http.HttpClientTransport.invokeImpl(HttpClientTransport.java:172)
09/10/21 09:56:07 at oracle.j2ee.ws.client.http.HttpClientTransport.invoke(HttpClientTransport.java:148)
09/10/21 09:56:07 at oracle.j2ee.ws.client.StreamingSender._sendImpl(StreamingSender.java:175)
09/10/21 09:56:07 at oracle.j2ee.ws.client.StreamingSender._send(StreamingSender.java:112)
09/10/21 09:56:07 at oracle.apps.ss.base.model.setup.template.proxies.runtime.SelfServiceTemplateRule_Stub.selfServiceTemplateRuleQueryPage(SelfServiceTemplateRule_Stub.java:130)
09/10/21 09:56:07 ... 25 more
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.setup.template.cache.TemplateRuleIdCacheLoader load
SEVERE: RemoteException occured
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getBaseLocale
INFO: Exiting:en_US
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.util.cache.LocaleCacheManager getLocaleFromString
INFO: Exiting :en_US
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.util.cache.CacheManager get
SEVERE: CacheException: during get
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.util.cache.CacheManager get
INFO: base exception:oracle.apps.ss.base.model.util.SelfServiceRuntimeException: Unable to load template mappings. Web service for template mappings has failed. Contact your system administrator.
Oct 21, 2009 9:56:07 AM oracle.apps.ss.base.model.util.cache.CacheManager get
SEVERE: self service runtime exception

Hi,,
Seems like configuration problem at Siebel end.Check following points:-
1) Are you able to invokde SelfServiceTemplate rule web service from [SOAP UI|http://www.soapui.org/].
2) Recheck configuration details of custom object manager in siebel as mentioned in Self Service application developer guide.
3) Recheck Siebel web service url which you have given...
Regards,
Vikram

How to enable fnd log in self service page

Hello,
In professional forms, we can enable fnd log using the profile options "FND: Debug Log Enabled" to Yes and "FND: Debug Log Level" to different levels.
Similarly, can we do the same with Self Service page? how and where can i see the log results? Also when i'm running the selfservice page from jDeveloper, is there any possibility to see the entire log?
I need to track why i'm unable to run a page from jdeveloper and i need to track the log.
Thank you all for the help in advance.
kK

Hi,
To Enable to Log for a self service page click on 'Diagnostics' link avaible at the Upper Right corner of the page. Now from the Diagnostic poplist select the 'Show Log On Screen' then select the log level and save.
Now you perform your fucntional steps all the log messages you will be able to see at the bottam of the page.
Regards,
Syed.

Default Value in a DFF is not getting populated in Self Service Page

I had an issue in Self Service Page.
In the SS page there is hidden mandatory field in DFF segment,which should get populated with a default select statement.
But this field is not getting populated with the default values.
But this is working fine in Forms , i.e the default value is populated in forms.
Why the default value is not populated in Self Service Pages?
For Eg: If there is a DFF "SAMPLE_DFF" which has some context with segment
Context Code : GB_CODE
Segment : "Enter the Group"
and this segment is made required and defaulted with a select stmt (select stmt returns 'XXXXX')
In forms if am not entering any value, then its defaulted to 'XXXXX'.
But in Self Service this is not happening.
Can anybody help me out...

Actually, I have narrowed down the problem. It is not quite the same.
DFF is Receivables, Address Information (Release 12). We have 2 attributes defined and we want the default value of the 2nd to be dependent on what the user selects in the 1st.
So the default value of the 2nd is defined as a SQL Statement, select :$FLEX$.INDUSTRY_CODE from dual (where INDUSTRY_CODE is the value set name from the 1st).
We know the syntax is correct because if we actually hardcode a default value in the 1st attribute (select 'BLAH' from dual), then we do see that the default value for the 2nd attribute fills in with BLAH as well. However, we do not want that. We want the user to choose a value for the 1st attribute from the LOV, and then have the 2nd attribute default to that same value. This is the part that does not seem to work in OAF, but definitely used to work in Forms.
Any thoughts?
Thanks much!

SSO to SAP EP6 (for Employee Self Service) using WebSEAL

Hi SDN friends,
We are about to embark on a SSO implementation using IBM WebSEAL for SAP EP6 ESS (Employee Self Service) connecting through to an SAP R/3 4.7 server. Since the ESS solution for 4.7 still uses ITS services, this means that we have ITS iViews in the EP6 portal.
We have managed to look through the whitepaper 'IBM Tivoli Access Manager - Single Sign On for SAP NetWeaver - September 2005' described at https://www.sdn.sap.com/irj/sdn/developerareas/ibm
We have the following queries, if anybody has a simple answer to these:
- Is it absolutely necessary to configure an SNC connection between ITS/EP6 and R/3 server to achieve SSO for the portal?
- Given that SAP EP6 references ITS IAC iviews, is it necessary for us to configure both ITS and EP6 for SSO, or can we simply configure EP6 for SSO? If so, is it also necessary to configure both for SSL?
- Otherwise, how easy is it to set up SSO in this scenario without SSL (for demo purposes)?
Any thoughts would be greatly appreciated.
Cheers
John Moy

Hello John,
regarding your questions:
ad 1) no. SNC is only mandatory if you use X.509-based SSO to R/3. You can also use SAP logon ticket-based SSO from EP to R/3 or usermapping that do both not require SNC.
ad 2) yes, you have to configure both EP and ITS at WebSeal.
ad 3) you can always omit SSL. However for production use, it is recommended.
Regards
Michael

Urgent Help required on Manager Self Service HR AME Rules

Hi,
I am implementing R12 Manager Self Service and creating custom AME rules for routing approvals. Can anyone tell me the steps to create rule for:
1. Change Job in job KFF (What query? Which attribute?)
2. Change Job Title (ass_attribute2 under assignment DFF)
3. Change in Organization field
Also, I have created rule for Leave of Absence. But upon approval, employee's status still showing active for that duration. How to link it with absence approval? This is standalone HR with no Oracle Payroll.
This is very urgent so any help would be highly appreciated.
Thanks in advance,
Mayur.

Can u please elaborate your leave of Absence requirement

SCSM 2012 R2 Self Service Portal is supported on Microsoft Sharepoint Foundation 2013 Sp1 or not

Hello,
I have a requirement to install Self Service Portal on one dedicated Server and found that Both the Web Content Server and SharePoint Web Parts can be installed on single Server. I want to use Microsoft Sharepoint 2010 Foundation Server as
it is free but it is not supported on Windows Server 2012 R2.
My query are -
Can we use Microsoft SharePoint Foundation 2013 Sp1 for the same purpose.
Can we install Both the Web Content Server and SharePoint Web Parts on One Computer for Self Service portal
I was referring the below link which says that Sharepoint 2013 is not supported, does it mean for Sharepoint foundation 2013 Sp1 is also not supported.
http://www.microsoft.com/en-in/download/details.aspx?id=24983
Please help.
Thanks,
Ankur

for background, there are actually three parts here. there is a SharePoint team site, there is the content distribution website, and there is the data access website. the data access and the content website are almost always collocated on the same servers,
since they are both IIS virtual directories. the sharepoint team site is packaged for 2010, but it's been
successfully installed on 2013 without problems.
you have a couple of options:
you can put all three web componets on the same server by using foundation 2010
you can put all three on the same 2013 server using the method above
you can put the two iisvds on a server and install the team site using the method above
you can install the content and data access services on a separate server, and then install a scrap foundation SharePoint and export out the team site and import it into your existing SharePoint site

Self service performance is very slow

Hi iam working on 11..5.10 with linux 2.1.our configuration is RAC db and apps server on different node.We are having problm like our self service screen is very slow but if we use formbased screens its better than these seflservice screens.How can i fix this issue related to self service screens.How to tune apache,jserv and http servers
with regards
shyam

Look at Steven Chan's JVM tuning blog:
http://blogs.oracle.com/schan/2007/03/01#a1258
Apply ATG.H RUP 4. Have about 1 oacore JVM per 100 self service users. Upgrade to the latest 1.5.0_10 JDK for the middle tier if you have not already.

Self services kit

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