Selfservice option is not coming up in Home workcenter in portal

Hi Experts,
The following 'Self Service views' are not available in the path in portal
Home ==>Self-Services==> Self-Services Overview
action i have taken
1) Set the evryone group permission in system admininstration.
Is this issue related to uploadding initialpermissions.xml file.
Solution to the above problem:
we have to use the usr which is created in frontend(portal) so that we can avoid this type of display problems.
Reason: The user created in the backend is not consistent from portal point of view so if you want to navigate the portal use the user which is created from portal.
Regards,
siva
Edited by: Sivamanjunathan S on Dec 30, 2007 6:12 PM
Edited by: Sivamanjunathan S on Dec 30, 2007 6:20 PM

Self-service option is meant for customer users and it will not appear for support users.

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================================================================================
opmn id=WG8LSW3J:6201
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ias-instance id=OracleAS.WG8LSW3J.ced.corp.cummins.com
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
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default_group/home/default_group/
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D:\product\10.1.3.2.0\OracleAS_10\opmn\logs\\default_group~home~default_grou
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The log file of default_group~home~default_group~1.log
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M patchlevel 0
M patchno    247
M intno      20020600
M make:      multithreaded, Unicode
M pid        844
M
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I MtxInit: -2 0 0
M DpSysAdmExtCreate: ABAP is active
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M DpShMCreate: sizeof(tm_adm)          2969176     (14772)
M DpShMCreate: sizeof(wp_ca_adm)          24000     (80)
M DpShMCreate: sizeof(appc_ca_adm)     8000     (80)
M DpShMCreate: sizeof(comm_adm)          290000     (580)
M DpShMCreate: sizeof(vmc_adm)          0     (424)
M DpShMCreate: sizeof(wall_adm)          (38456/34360/64/184)
M DpShMCreate: SHM_DP_ADM_KEY          (addr: 05FE0040, size: 3391480)
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M DpShMCreate: allocated wp_adm at 05FE1B88
M DpShMCreate: allocated tm_adm_list at 05FE6AF0
M DpShMCreate: allocated tm_adm at 05FE6B18
M DpShMCreate: allocated wp_ca_adm at 062BB970
M DpShMCreate: allocated appc_ca_adm at 062C1730
M DpShMCreate: allocated comm_adm_list at 062C3670
M DpShMCreate: allocated comm_adm at 062C3688
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X <ES> client 0 initializing ....
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X ES initialized.
M
M Wed Aug 05 10:48:18 2009
M calling db_connect ...
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C Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
C    0 UTF8                                                      1   05B17398   05B1C458   05B1BEC0
C Attaching to DB Server IDS (con_hdl=0,svchp=05B1BE14,srvhp=05B1CA84)
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[dboci.c      4508]
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[dbsloci.c    11395]
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C Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
C    0 UTF8                                                      1   05B17398   05B1C458   05B1BEC0
C Starting user session (con_hdl=0,svchp=05B1BE14,srvhp=05B1CA84,usrhp=05B256B8)
C *** ERROR => OCI-call 'OCISessionBegin' failed: rc = 1017
[dboci.c      4508]
C *** ERROR => CONNECT failed with sql error '1017'
[dbsloci.c    11395]
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B ***LOG BY0=> ORA-01017: invalid username/password; logon denied [dbsh#3 @ 1204] [dbsh    1204 ]
B ***LOG BY2=> sql error 1017   performing CON [dblink#3 @ 428] [dblink 0428 ]
B ***LOG BY0=> ORA-01017: invalid username/password; logon denied [dblink#3 @ 428] [dblink 0428 ]
M ***LOG R19=> tskh_init, db_connect ( DB-Connect 000256) [thxxhead.c   1283]
M in_ThErrHandle: 1
M *** ERROR => tskh_init: db_connect (step 1, th_errno 13, action 3, level 1) [thxxhead.c   9708]
M
M Info for wp 0
M
M    stat = 4
M    reqtype = 1
M    act_reqtype = -1
M    rq_info = 0
M    tid = -1
M    mode = 255
M    len = -1
M    rq_id = 65535
M    rq_source = 255
M    last_tid = 0
M    last_mode = 0
M    int_checked_resource(RFC) = 0
M    ext_checked_resource(RFC) = 0
M    int_checked_resource(HTTP) = 0
M    ext_checked_resource(HTTP) = 0
M    report = >                                        <
M    action = 0
M    tab_name = >                              <
M
M *****************************************************************************
M *
M * LOCATION    SAP-Server ord-sapproj_IDS_00 on host ord-sapproj (wp 0)
M * ERROR       tskh_init: db_connect
M *
M * TIME        Wed Aug 05 10:48:18 2009
M * RELEASE     640
M * COMPONENT   Taskhandler
M * VERSION     1
M * RC          13
M * MODULE      thxxhead.c
M * LINE        9893
M * COUNTER     1
M *
M *****************************************************************************
M
M PfStatDisconnect: disconnect statistics
M Entering TH_CALLHOOKS
M ThCallHooks: call hook >ThrSaveSPAFields< for event BEFORE_DUMP
M *** ERROR => ThrSaveSPAFields: no valid thr_wpadm [thxxrun1.c   730]
M *** ERROR => ThCallHooks: event handler ThrSaveSPAFields for event BEFORE_DUMP failed [thxxtool3.c 255]
M Entering ThSetStatError
M Entering ThReadDetachMode
M call ThrShutDown (1)...
M ***LOG Q02=> wp_halt, WPStop (Workproc 0 844) [dpnttool.c   357]
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=======================================
4 ETW000 r3trans version 6.13 (release 640 - 17.07.08 - 08:11:00).
4 ETW000 unicode enabled version
4 ETW000 ===============================================
4 ETW000
4 ETW000 date&time   : 05.08.2009 - 10:52:31
4 ETW000 control file: <no ctrlfile>
4 ETW000 R3trans was called as follows: r3trans -d
4 ETW000 trace at level 2 opened for a given file pointer
4 ETW000 [dev trc     ,00000] Wed Aug 05 10:52:34 2009                                  0.000000
4 ETW000 [dev trc     ,00000] db_con_init called                                        0.000000
4 ETW000 [dev trc     ,00000] create_con (con_name=R/3)                                 0.000000
4 ETW000 [dev trc     ,00000] Loading DB library 'dboraslib.dll' ...                    0.000000
4 ETW000 [dev trc     ,00000] load shared library (dboraslib.dll), hdl 0          8449 0.008449
4 ETW000 [dev trc     ,00000]      using "f:\usr\sap\IDS\SYS\exe\run\dboraslib.dll"
4 ETW000                                                                              37 0.008486
4 ETW000 [dev trc     ,00000] Library 'dboraslib.dll' loaded                        18 0.008504
4 ETW000 [dev trc     ,00000] function DbSlExpFuns loaded from library dboraslib.dll
4 ETW000                                                                              27 0.008531
4 ETW000 [dev trc     ,00000] Version of 'dboraslib.dll' is "640.00", patchlevel (0.220)
4 ETW000                                                                             219 0.008750
4 ETW000 [dev trc     ,00000] function dsql_db_init loaded from library dboraslib.dll
4 ETW000                                                                              27 0.008777
4 ETW000 [dev trc     ,00000] function dbdd_exp_funs loaded from library dboraslib.dll
4 ETW000                                                                              36 0.008813
4 ETW000 [dev trc     ,00000] New connection 0 created                              26 0.008839
4 ETW000 [dev trc     ,00000] 0: name = R/3, con_id = -000000001 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
4 ETW000                                                                              34 0.008873
4 ETW000 [dev trc     ,00000] db_con_connect (con_name=R/3)                         22 0.008895
4 ETW000 [dev trc     ,00000] find_con_by_name found the following connection for reuse:
4 ETW000                                                                              25 0.008920
4 ETW000 [dev trc     ,00000] 0: name = R/3, con_id = 000000000 state = DISCONNECTED, perm = YES, reco = NO , timeout = 000, con_max = 255, con_opt = 255, occ = NO
4 ETW000                                                                              32 0.008952
4 ETW000 [dev trc     ,00000] Setting DIR_CLIENT_ORAHOME is not set as environment variable,
4 ETW000                        assuming using instant client with unspecified location.
4 ETW000                                                                             227 0.009179
4 ETW000 [dev trc     ,00000] -->oci_initialize (con_hdl=0)                        130 0.009309
4 ETW000 [dev trc     ,00000] got NLS_LANG='AMERICAN_AMERICA.UTF8' from environment
4 ETW000                                                                              32 0.009341
4 ETW000 [dev trc     ,00000] Client NLS settings: AMERICAN_AMERICA.UTF8         23827 0.033168
4 ETW000 [dev trc     ,00000] Logon as OPS$-user to get SAPIDS's password           34 0.033202
4 ETW000 [dev trc     ,00000] Connecting as /@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
4 ETW000                                                                              35 0.033237
4 ETW000 [dev trc     ,00000] Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
4 ETW000                                                                              32 0.033269
4 ETW000 [dev trc     ,00000]    0 UTF8                                                      1   0253CDB0   02541E18   02541880
4 ETW000                                                                             112 0.033381
4 ETW000 [dev trc     ,00000] Allocating service context handle for con_hdl=0       29 0.033410
4 ETW000 [dev trc     ,00000] Allocating server context handle                      25 0.033435
4 ETW000 [dev trc     ,00000] Attaching to DB Server IDS (con_hdl=0,svchp=025417D4,srvhp=025423DC)
4 ETW000                                                                              51 0.033486
4 ETW000 [dev trc     ,00000] Assigning server context 025423DC to service context 025417D4
4 ETW000                                                                           41860 0.075346
4 ETW000 [dev trc     ,00000] Allocating user session handle                        47 0.075393
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4 ETW000                                                                              50 0.075443
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4 ETW000                                                                            4381 0.079824
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4 ETW000                                                                              31 0.079855
4 ETW000 [dev trc     ,00000]     set_ocica() -> OCI or SQL return code 1017         23 0.079878
4 ETW000 [dev trc     ,00000] Try to connect with default password                  80 0.079958
4 ETW000 [dev trc     ,00000] Connecting as SAPIDS/<pwd>@IDS on connection 0 (nls_hdl 0) ... (dbsl 640 070308)
4 ETW000                                                                              28 0.079986
4 ETW000 [dev trc     ,00000] Nls CharacterSet                 NationalCharSet              C      EnvHp      ErrHp ErrHpBatch
4 ETW000                                                                              31 0.080017
4 ETW000 [dev trc     ,00000]    0 UTF8                                                      1   0253CDB0   02541E18   02541880
4 ETW000                                                                              32 0.080049
4 ETW000 [dev trc     ,00000] Assigning username to user session 0254AFA8           19 0.080068
4 ETW000 [dev trc     ,00000] Assigning password to user session 0254AFA8           25 0.080093
4 ETW000 [dev trc     ,00000] Starting user session (con_hdl=0,svchp=025417D4,srvhp=025423DC,usrhp=0254AFA8)
4 ETW000                                                                              32 0.080125
4 ETW000 [dboci.c     ,00000] *** ERROR => OCI-call 'OCISessionBegin' failed: rc = 1017
4 ETW000                                                                            1691 0.081816
4 ETW000 [dbsloci.    ,00000] *** ERROR => CONNECT failed with sql error '1017'
4 ETW000                                                                              28 0.081844
4 ETW000 [dev trc     ,00000]     set_ocica() -> OCI or SQL return code 1017         18 0.081862
4 ETW000 [dblink      ,00428] ***LOG BY2=>sql error 1017   performing CON [dblink#3 @ 428]
4 ETW000                                                                             119 0.081981
4 ETW000 [dblink      ,00428] ***LOG BY0=>ORA-01017: invalid username/password; logon denied [dblink#3 @ 428]
4 ETW000                                                                              30 0.082011
2EETW169 no connect possible: "DBMS = ORACLE                           --- dbs_ora_tnsname = 'IDS'"
=================================================================================
Kindly suggest me the solution to resolve the issue.
Thanks & regards,
Mogileeswar

Please check the logs it is clrerly mentioned thet your sapsystem is not able to connect to database.
ERROR => CONNECT failed with sql error '1017' [dbsloci.c 11395] B ***LOG BY2=> sql error 1017 performing CON [dbsh#3 @ 1204] [dbsh 1204 ] B ***LOG BY0=> ORA-01017: invalid username/password; logon denied [dbsh#3 @ 1204] [dbsh 1204 ] B ***LOG BY2=> sql error 1017 performing CON [dblink#3 @ 428] [dblink 0428 ] B ***LOG BY0=> ORA-01017: invalid username/password
Check the Note------Note 713685 - Hom./Het.System Copy SAP Web AS 6.40
run these commands:
brconnect -u / -c -l E -f chpass -o SAPSR3 -password whatever_you_want
sqlplus /nolog @sapdba_role.sql SID NT
Also check the parameter DBS_ORA_SCHEMA is set to SAPSR3.
Also read note 400241.
Thanks
Rishi Abrol

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