Selling my OfficeJet 8500A Premium

Hello,
I just sold my printer on Amazon. I am including the extra paper cartridge. I'm concerned about two things. First, shipping; is there anything I should do to prepare the printer for shipping? Remove the cartridges I assume and remove the paper cartridge from the bottom and package that separatedly I also assume. Is there a way to lock the print head?
Second, I have hpeprint setup but for the life of me, I cannot seem to find the account under which I set that up. I've tried logging in under the only email address that allows me to log in but it doesn't show a printer in the account so i can't remove this printer so that the next person can use eprint. Any help would be appreciated.

Hi @bkarlan,
Welcome to the HP Forums!
I understand that you are wondering about shipping your printer and removing eprint from the printer. I am happy to help!
For shipping information, please see this guide, Storing and Handling Ink Cartridges.
For removing eprint from the printer, just restore the network defaults from the printer's control panel. To restore network defaults, do the following steps:
Scroll to the Network icon, and select it. (the Network Menu should appear).
Select Wireless.
Select Restore Network Defaults.
This will remove the eprint account from the printer.
Hope this is what you are looking for, and have a wonderful day!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet 8500A Premium doesn't print from wireless (operating system is XP with service pack 3)

From all indications, my HP OfficeJet Pro 8500A Premium is connected to the network. But, when I send an item to print from my iPhone via email or from my computer via email, all I get is a message that says my print job has been received, but my printer is busy printing other stuff--which it isn't.
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Any ideas? thanks

Hi there, when you check the printer job history in your ePrintCenter account what do you see? Is there a record of the failed print jobs? Here's a link to a post with some troubleshooting steps for ePrint connectivity issues. Take a look at the suggestions here and try them in the order they are presented http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...
Hope this information helps to resolve your problem. Best of luck.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

I have the same problem on my new officejet 8500A Premium..

I cannot activate the web service on the printer setup. I hope their will be a solution very soon. If not I will return the printer to Staples store.

What other devices are you trying to connect them to? For what purpose? iOS only has a limited set of BT profiles. You can connect to keyboards, speakers, headsets, car systems and, from within the Personal Hotspot settings for tethering.

OfficeJet 8500A. Single print job prints half on two pages.

I have an OfficeJet 8500A Premium for about a year now. All was working well, until recently.
I'm using Firmware Version: LRP1FN1126AR
Now, when I send a print job that's supposed to be on a single page, it prints half on two pages. This, of course, wastes my ink, paper, time, energy, and sanity. I've searched around and can't find a resolution to this problem.
I posted a picture of the problem I'm experiencing, personal info areas blurred out. The only way to fix this, which is a temporary fix, is to turn the printer on and off. That seems to correct the problem, but only for a short while, since it will eventually start printing single print jobs split on two pages.
Please help. Thanks.

It sounds like the driver for the printer and the driver for the IE9 are having a conflict. I would advise trying to open the same page in a different web browser to see if the problem follows multiple browsers, or only IE9.
Also, I would try reverting back to IE8 as a possible workaround. If none of these are able to get the printouts desired, then I would look at Shane_R's thread on using an alternate driver located here.
Hope this helps.
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I am not an HP employee.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n. I’m trying to set up HP Connect, but every time I create and account it tell me to log in using my Snapfish password. When I use my “valid” Snapfish password, it comes back asking "invalid password". How do I correct this?
If I'm not on the correct board, please let me know which one I should use.
Thanks
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Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

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Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

HI I hope you are having a great day and sorry to see that you are having this issue,
if you still having this issue I will do my best to assist you
Read this article follow the steps on it GO HERE
If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
If you are not experiencing this issue any longer or you are not using Windows, let me know I will be deeply appreciated
Hope I can be of help;
RobertoR
remember↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
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Thanks a million! This worked for me.

Auto switch from tray 1 for envelopes to tray 2 for letters on HP Officejet Pro 8500A Premium

Hi I have a HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n My Operating System is XP Media Center. I haven't been able to get it to switch from one tray to the other automatically. Also it only remembers 1 type of paper at a time. I can't get it to show in Properties, Paper available, more than one type of paper. I open device settings, Form To Tray Assignment, Printer Auto Select :Letter. Tray 1 : Letter Tray 2 : Letter. Now I change Tray 1 : to Envelope #10 click apply, click ok, it closes out. I open the Properties back up & Tray 1 : is back to letter. Is there a way to get the printer to remember the it is set up with 2 Trays with 2 different types of paper ? I think the problem lies with the Printer Auto Select : But I am not sure. I would like to be able to print an address on an envelope when working in works. Without having to manually change the Tray settings. Does any one Know How to set this up ? Thanks in advance for taking the time to read this issue.
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Hi MrHope,
Make sure that the printer is set to have tray 2 as the default tray, and then try setting the paper types for each tray in the printer settings.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02917871
I am an HP employee.
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I need to print bank accepted checks on my Officejet Pro 8500A Premium printer using MICR ink. I cannot find a compatible MICR cartridge for this printer. There are MICR cartridges available for other HP printers. Does anyone know of a compatible cartridge?

Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
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Officejet Pro 8500A Premium will not print from my laptop

I have an Officejet Pro 8500A Premium. I jus had ot reload my driver thinking it would resolve the below issue but it did not. The connection string is laptop -> docking station -> ethernet to router -> ethernet to printer. On my laptop I can see the ink levels of the printer so there is a connection but when I attempt to print and select the Officejet 8500 (non fax) printer, it attempts to print to the 8500A fax and then pops up with a fax box.
Additional Information:
I have tried the following:
- Changed the port for the 8500A fax
- Tried to set the default printer from the fax to the network printer - received an error message: Operation could not be completed (error 0x0000709). Double check the printer name and make sure that the printer is connected to the network.
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Hello coolhandluke2,
Welcome to the HP Forums.
I see that you are having issues when attempting to print from your Laptop.
I also see that you are getting an error 0x0000709.
I do have a few suggestions we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

Wireless Setup for HP Officejet Pro 8500A Premium not working

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An error occurred during a connection to fe80::d685:64ff:fe34:b3d.
You have received an invalid certificate. Please contact the server administrator or email correspondent and give them the following information:
"Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
(Error code: sec_error_reused_issuer_and_serial)
The page you are trying to view can not be shown because the authenticity of the received data could not be verified. Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site."
Any help would be appreciated.

Hi rjbarnar,
I see you are getting an error on your HP OfficeJet 8600 when trying to connect it wirelessly to your network. Can you please let me know the Exact model of 8600 you are using as well as the current Operating system?
If you have the base model of 8600 the N911a and are running Windows XP or Higher (Vista, 7 or 8) I would like you to go ahead and update the Firmware of the printer:
HP Officejet Pro 8600 N911a Firmware
Before starting the upgrade:
The HP Officejet Pro 8600 Firmware flashing (upgrade) requires a wired network or a USB connection.
DO NOT upgrade the printer firmware in a wirelessly connected printer.
If the computer has a firewall installed or enabled, it may block the Firmware Download Utility from accessing the printer. Therefore, please remember to temporarily disable any firewall that may be on the computer, including firewalls such as Microsoft Windows XP Firewall, Sygate, Zone Alarm or BlackICE.
Please click on the How to install tab when on the download page and read all recommendations and the process before installing.
If you are using a different model of 8600, please reply back with that information.
Thanks in advance,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Airprint with HP officejet 8500a

When I search on my Ipad for airprinters, my Ipad doesn't recognise my printer. They are both connected to the same Wifi-network and when I want to print with my Macbook Pro, it goes always. Do I have to change something in the setting of my Ipad ?

Hi macfan 123,
Which HP OfficeJet 8500a do you have?
Do you have a OfficeJet Pro 8500a?
Here's the list:
HP Officejet Pro 8500A e-All-In-One A910a
HP Officejet Pro 8500A Plus e-All-In-One A910g
HP Officejet Pro 8500A Premium e-All-In-One A910g
Last Modified: May 21, 2012
Article: HT4356
Let me know.

Selling my OfficeJet 8500A Premium

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