Send and Creative Cloud

I have a Send plan and also a Creative Cloud membership. It feels like paying twice for Adobe services, but maybe the CC-plan doesn't include Send?

The Send service doesn't include in Creative Cloud plan, you have to pay for it separately.
Regards,
Anoop

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Hello, we have both Creative Cloud and Creative Cloud for teams. Can you help me with the difference and if i need to have both?

Hello, we have both Creative Cloud membership and Creative Cloud for team. Can you help me with the difference and if i need to have both? We have 9 employees that are using it. Just not sure if i'm paying for something i don't need.
Thank you

Please refer to Creative Cloud Help | Creative Cloud / Common Questions
CC is for retail use with 20 GB of storage space, CCT is where number of seats are purchased & assigned by one program admin where each seat gets 100GB of storage space.
You can not have both the CC & team in one account as it will only provide you added storage space of 120 GB but you can activate the CC any of them or either of them twice as CC is based on Adobe ID.
Regards
Rajshree

Business Catalyst and Creative Cloud not Working

I have a $2000 Premiere Business Catalyst Partner account. I set up my BC account and my Adobe ID years ago under different e-mails. When I tried to integrate my BC and Adobe Creative Cloud e-mails I got an error saying that I have to create a new Adobe ID.
I created a new ID. Now with Dreamweaver I'm getting the following error that I don't have a Partner Account!!! I do have a partner account, it's just under a different e-mail. Am I to stomach the fact that I will not be ablt to use my BC account on Creative Cloud simply because they are under 2 different e-mails? I've been waiting to use BC and Creative Cloud for months, what a dissapointment. This takes all the appeal out of Dreamweaver, Muse, and more, if I can't use Business Catalyst with Creative Cloud. Please help....
I

Please refer to a couple of similar threads below.
Can't access my BC Premium Partner site in Dreamweaver CS6 - http://forums.adobe.com/message/4399268#4399268
BC and DW CS6 Issues - http://forums.adobe.com/message/4399267#4399267
Also, please reference the last FAQ note within the page below.
http://forums.adobe.com/docs/DOC-2153

I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I ppear to have been automatically enrolled for a 30 day free trial of Lightroom mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial I w

I have just upgraded from Lightroom 5 standalone to Lightroom 6 standalone. I appear to have been automatically enrolled for a 30 day free trial of Lightroom Mobile and Creative Cloud. Reading the FAQ, it appears that after the expiry of the free trial, if I do not sign up and pay, I will only be able to view my pictures on the desktop but not edit them - surely this cannot be true. How do I un-enroll for the 30 day free trial of Lightroom Mobile and CC?

When I was signed into Adobe (which was a requirement for installing the upgrade), Lightroom 6 told my at the top right corner that I had 30 days left of my free trial of Lightroom Mobile and Creative Cloud. In parallel with this forum posting, I am chatting with Adobe support. he is away to find out how to prevent any synching with Creative Cloud during the 30 day free trial. I do not think that Creative Cloud is an application that gets installed on your PC. I think Lightroom 6 has it built in, and can use it if if you are signed up to the Creative Cloud and Lightroom Mobile (which I am for 30 days)

How do I reinstall PSCS6 and creative cloud? Download center gives me (amm) protocol error message.

My computer crashed, had to restore to a pre-photoshop and creative cloud backup. When I sign in online, every link seems to take me to the download center. However, when I try to download anything from there, I get a message that says
Firefox doesn't know how to open this address, because the protocol (aam) isn't associated with any program.
It recommends thats the problem may be resolved by downloading software, however, like I said, I can't seem to find a way to download the programs from anywhere else.
Suggestions??

EReinstall the Creative Cloud app.
Mylenium

How do I get rid of behance and creative cloud?

how do i get rid of behance and creative cloud?

To delete your Behance account, login at Behance.net please go into your 'Me' tab, visit account settings and hit the privacy tab. There, you'll have the option to delete. Before you do so, please note that:
Deleting your account is PERMANENT.
All of your content will be deleted.
All of your information, including comments, messages, discussion posts, etc will be deleted.
You will not have access to your profile, your projects, or your frame view.

Installing FLash player (and Creative cloud)

I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.
I have also had the same issue with CC. I have a subscription and i have downloaded the desk top app, but I cannot see or access it. I have it listed in my control panel, under programs...but cannot see it anywhere else.
What else can I do? I am so frustrrated. mostly with these adobe products - they just dont seem to 'stay' on my comp. LR and PS both work - downnloaded from CC...but nothing else really!?
Thanks so much
Jen

Jendie wrote:
I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.
This is a known problem with Internet Explorer 11 (which I can only assume you're using because this is where the FB problems occur), which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser.
Firefox (from Mozilla)
Opera (from Opera)
Safari (from Apple)
Chrome (from Google)
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

I have an AMD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only

I have an AMD HD Sapphire 7950 3GB GPU and Creative Cloud, but Mercury Playback still says software only. I thought CC allowed you to bypass the "whitelist" even though my card is listed as supported here on the site. Playback without it jerky on 4k footage, even at 1/8 resolution.
I'm running Windows 8
AMD 3.3ghz 6 core processor
32GB DDR3 1600 ram
Scratch drive is solid state
1) How do I enable Mercury and
2) Should CC being having this much trouble editing 4k?

Ask in the Premiere Pro forum.
Mylenium

F-Secure pop-up with a block of: "adobe_lictil.exe" and "creative cloude.exe"

Never seen before (PC Windows 7).
After yesterday’s update of CC desktop, F-Secure pop-up with a block of: “adobe_lictil.exe” and “creative cloude.exe” What to do?

Never seen before (PC Windows 7).
After yesterday’s update of CC desktop, F-Secure pop-up with a block of: “adobe_lictil.exe” and “creative cloude.exe” What to do?

Is Adobe Connect part of Adobe Creative Cloud? Are there any best practices ideas from people who use Connect and Creative Cloud?

Is Adobe Connect part of Adobe Creative Cloud? Are there any best practices ideas from people who use Connect and Creative Cloud?
I have an Adobe Connect account and I'm are also in the early stages of developing a webinar. I am looking for any tips and advice from anyone who uses both of these services.

As the £27, was an introductory offer. Upon the completion of one year, the price will change to the normal creative cloud cost which is at £46.88. However if you have the previous versions of the creative suites like CS 3, 4, 5, 5.5 or the CS 6. You can avail the offer at £27.34 per month incl. VAT. However this Requires annual commitment; billed monthly.

Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic p

Hi, my current plans and products include Creative Cloud Photography plan (one-year) and Creative Cloud single-app membership for Photoshop (one-year), I only use photoshop occasionally and for very basic things, are these two plans required for basic photoshop use or am I able to go with one or the other ?

PS is part of the photography plan, so your single app plan is redundant.
Mylenium

HTML5 extensions and Creative Cloud example

Where do I find the IMSInterface-4.0.0.js lib used in the HTML5 extensions and Creative Cloud example?
http://www.adobe.com/devnet/creativesuite/articles/introducing-html5-extensions.html
Are the showcased examples available for download?

Hiu Ulf,
I would recommend using different Adobe Id than those that you have CS5.5 registered to if possible. I have seen conflicts with that in the past.
The software needs admin rights to install, it does support deployment type installations. Whether the installs would need to be done by the IT department would depend on how the company's network is setup and whether the users have admin rights to the computers.
It is possible to switch usage for a particular email address for temporary use.
These resources might help too.
http://www.adobe.com/products/creativecloud/faq.html#cc-teams
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
-Dave

How do I get sync to work again with Typekit and Creative Cloud?

I have been using my CC apps with Typekit and it was syncing fine. Now for that last few days I am getting a sync error message. More info is useless—blames lack of an internet connection which is not accurate. I've turned sync off and on, remove and readied the fonts from type kit. Closed out and logged back in to CC app. Nothing is working. I have two DSL lines both of which are working and have tried it connected to each in turn. Still cannot sync.
I am now online with Adobe phone support after a 2-hr wait for the call back. Just told my story again. On hold. Now they tell me Adobe can't do anything other than read the same troubleshooting docs that Typekit has on their site (which I've already done). This alliance only works if Adobe and Typekit work together. I've already emailed twice and tweeted to Typekit and gotten ZERO response. I was pretty emphatic with the guy in Adobe tech support and he said he would escalate it to the India "Dream Team." Hopefully they will be more dream than nightmare.

Hello,
I'm sorry that you ran into trouble with this. Typekit Support did not recieve your email, and didn't realize you were waiting for a reply. I do apologize for that.
Would you please send your recent log files to [email protected] so that we can take a look? I've included the instructions below. It sounds like there may be a problem with your computer reaching the Creative Cloud servers, and the logs will have more information.
Please let me know when you have sent that email, so that we can watch for it. Thank you,
-- liz
On OS X:
* Open the Finder
* under the Go menu, select "Go To Folder"
* in the window that opens, type: /Users/(username)/Library/Application Support/Adobe/CoreSync/
Or if you are comfortable working from the Terminal:
cd $HOME/Library/Application Support/Adobe/CoreSync/
On Windows:
C:\Users\(username)\AppData\Roaming\Adobe\CoreSync\
Attach the recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Trouble with Adobe Proto and Creative Cloud

Hey,
I've created a prototype on my iPad using Proto. I'ts a simple mockup with just a few base elements, and 2 pages.
When it syncs to Creative Cloud, it shows as 3 pages (it's only 2) and all three pages are the first page. So I don't get the second page, instead I get the first page three times.
I've tried deleting and creating a new document, nothing. Proto is updated to the latest version.
My second problem with proto, is that when I export my prototype and send it via e-mail on my iPad, it adds extra elements. For instance it duplicates a paragraph element in the header, for absolutely no reason, that element isn't there in the document.
Please advise, Proto is basically useless with these flaws.
Thanks

Hi Dgfors,
I was able to reproduce the behavior you described with the way the project appears when uploaded and viewed on Creative Cloud. I have reported the behavior to our developers and it will be fixed.
For the second issue I wasn't able to reproduce what you described. I uploaded a project from Proto 1.5 on my iPad2. Do you have version 1.5 too? and then imported into Dreamweaver CS6 version 12.0 build 5842. I wasn't getting any additional elements. Does this occur for you with a newly created project? Are you using Dreamweaver CS6 as well? Is Dreamweaver on Windows or Mac?
-Dave

Adobe Encore and Creative Cloud Help...

Hello,
I am using Creative Cloud. I tried to access the Encore program but it was not there. I went to Adobe training and was instructed to UNinstgall the Premiere CS6 trial I had been suing but to leave the Encore intact. I did this but it still wont let me open the Encore. I get the following error message.
Adobe Encore.exe
This program can’t start because amtlib.dll is missing from your computer. Try reinstalling the program to fix this problem.
I am running a Windows machine with Windows 8.
Can you help? I need to know how to access Adobe Encore.
Thanks
Michael Cozzi
[email protected]

So you were using the Premiere Pro CS6 trial?
I would uninstall Encore CS6 from your computer, then reboot.
Log into CC and download Premiere Pro CS6 as described in these steps. Then run PPro CS6 to make sure it works, and that you're NOT in trial mode. Close PPro CS6. Then run Encore CS6.
If this works, then you can uninstall PPro CS6, leaving only Encore CS6.

Send and Creative Cloud

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