Send back for Repair?  Heat.  Firmware.  RAM.

Any experienced MacBook Pro users out there who can help me with my situation?
1. Brand new 17" MacBook Pro arrives (after waiting over a month from MacMall) and I install 1GB of EdgeCorpTech RAM, run Software Update, and install Final Cut Studio 5.1 (Universal) and run Software Update again.
2. Start working and during an encode in DVD Studio my brand new expensive Mac crashes. Tried about 7 times over and over again, each time either rebooting or hard locking.
3. The heat! The area above the keys is so hot you could burn yourself. The more it works, the more it heats. I hear no fans trying to cool it down, but then they might be very quiet. (I've heard the fans in an older PowerBook, and they are really loud. Are these supposed to be similar?) I've read a lot about this issue, and thought it might be why my system was crashing. I've also read that it's a "feature" where it acts as a heat sink. When I called Apple, they asked me a bunch of questions like they were taking a police report, and told me I needed to send it in for repair, but I would like to avoid doing that. If it runs this hot and the surface is a heat sink above the keys, I guess I'll just put up with it; when you're cooking you keep your hands off the frying pan! Think different, right?
4. I removed the 1GB of Edge RAM and no more crashes. It successfully encoded and it seems to be working, but the heat issue remains. I'm sending in the RAM for exchange. (Now I'm reading that someone else had this issue and that it may be the system having 2GB installed, regardless of the brand. I'll be able to test this in a few days when I get the new RAM.)
5. I puchased this Mac for a job, so I really don't want to be without it since I lost money waiting for it to arrive. Not only would I have received my order weeks ago had I ordered it from Apple, but Apple tells me they would have sent me a new one since I'm having this type of issue. Since I purchased it from MacMall, however, I was told I needed to contact them about it. I did, and MacMall is horrible. They tell me they have a "no return policy" on this. So they charge me brand-new price for a system that may need to be refirbished? They told me I needed to contact Apple. That's the last time I order from MacMall.
6. Apple sends me a shipping box to send it back for repair. I will be without it for 1-2 weeks. They also tell me I can go in and speak to a tech at one of their retail stores. I call the store to see if there's a tech available and they tell me I would need to come in to find out. Sheesh.
7. I'm hearing that a firmware or SMC update may do the trick. I have the following now:
Boot ROM Version: MBP12.0061.B00
SMC Version: 1.5f8
I called Apple support back 3 times and spoke to 3 different people. So far no one at Apple tech support has been able to tell me if I have the latest version.
To recap, my questions are:
Is this kind of heat normal?
Do I have the latest firmware?
Should I have it repaired?
If so, should I send it in or take it to the Apple Store?
Any help would be appreciated. Thanks!
MacBook Pro 17"   Mac OS X (10.4.6)  

Thanks, people.
I'm worried about sending it back not just because I'll be without it but also because I've read horror stories about how they ding it up during repairs.
Do firmware updates go through Software Update? I've heard they don't, and if there's a new version my Software Update is not finding one. I can't find any info on the Apple site, and Apple Support reps don't know either.
If the heat is more of an issue with me than it is with the system, I can put up with it. Since the Apple Support reps can't even tell me what the latest firmware version is, perhaps they don't really know how hot the 17" MacBook Pro is supposed to run..?
When I ran the hardware test before, I didn't notice the fans running at full blast. I usually notice that sort of thing. Maybe my fans are not working. I will run the test again and make sure to pay more attention. Does anyone know if the fans on the 17" run more softly than the others? Also, to notice this, would I need to run the full test or just the quick one? I'll try both...
Thanks again for all your help and advice...

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