Send button missing; no view menu for compose window to get it back.

I have a client who uses Thunderbird for SMTP email with his local ISP. Today he complained that his send button is missing. I've scoured the threads about this and have found that the solution has to do with the View > Toolbars option but I have no menu at the top of the compose window. I have him pressing ctrl+enter to send his emails but this is a temporary fix.
http://i.imgur.com/1gszMwq.png

You need the File Menu and the Composition Toolbar in the "Write:" window (composition window). Open a "Write:" window. If the File menu is missing, press the F10 button. When the File Menu appears, 'right click' anywhere in the File Menu area, then click (select) "Menu Bar" and "Composition Toolbar." The 'Send' button is on the 'Composition Toolbar.' Be aware that if these Toolbars are not 'checked' (selected), they will not appear at the top of your "Write:" window.
Alternatively, you can open the "Write:" window, press F10 or the Alt key. When the File Menu appears, click the View menu, point to Toolbars, then click "Menu Bar" and "Composition Toolbar." You can also select other toolbars to add them to the Write window, or deselect them to take them out.

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