Send e-mail notification if "Assigned to" field is empty

SCSM 2012 SP1.
I need to send e-mail notification to a distribution list if somebody creates an incident with empty "Assigned to" field. It could happen when an user sends new service request using self-service portal, incoming e-mail is processed,
or a support team member forget or cannot fill that field.
E-mail subscriptions do not work. I can create a rule with "User name is empty" condition, but it is never triggered.
I can use template with "Primary owner" and "Source" fields filled in advance to create SSP incidents. After that I can create workflow which sends notification to that person when an incident is created with "Portal"
specified as source. It works, but I can send notification to a single person only, not to a distribution list. What if that person is absent?.. In addition, I cannot use a workflow if "Assigned to" field is not filled during manual creation of the
incident.
Is it possible to send such notifications at all?

Check if this helps you
http://blogs.technet.com/b/babulalghule/archive/2013/05/05/how-to-configure-notification-to-notify-if-assigned-to-user-is-empty-or-incident-is-not-assigned.aspx
Thanks,
Babulal Ghule
http://blogs.technet.com/b/babulalghule

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How to send E-Mail Notification executing through workflow?

hi All
I want to send E-Mail Notification executing through workflow in MDM Data Manager?
I have tried it, But still i am unable to send E-Mail Notification?
i will explain, how i have tried?
1) I have created the simple workflow with the following components
they are in sequence
start--> process-> notify--->stop
2) owner of the workflow is Admin and launcher of the workflow is Admin and i have given email id to the Default Admin user in the console.
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1) in mds.ini file for the MailServer=, I have given SMTP Server name once and restarted the server and executed the workflow, but not worked
2)in mds.ini file for the MailServer=, i have given SMTP Server IP Address and checked the port,and we have configured the host file also and restarted the server and executed the worflow , but not worked
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what actually we have to give in mds.ini file? is any other cofiguration required for it?
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Hi Bharat,
your steps seems to be correct. Just try to ping your mail server, to verify if your mail server is running up, besides note that mdm go throw port 25 for sending emails, so please check if you are able to send emails using port 25 in your network.
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Send Custom Mail Notifications to Author/Creator when workflow ends

Hello All,
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How to send e-mail notification automatically when a record is inserted?

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Hi All,
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Hi All,
I am fresher in BPEL world, I am trying to send a notification mail to user using BPEL process. I had done all the configuration needed for mail notification process given in the developer guide.
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<2006-10-10 16:58:00,642> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email Account atikam@localhost does not exist.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Actionable links could not be added to task notification.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Actionable links could not be added to task notification for task 4506.
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Check the error stack and fix the cause of the error. Contact oracle support if error is not fixable.
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<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification for task 4506. The email account that will receive this actionable message is atikam@localhost. This task is associated with the business process c0c81fee36462bc5:c2b2f6:10e31a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
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Sagar.

Hi All,
I am fresher in BPEL world, I am trying to send a notification mail to user using BPEL process. I had done all the configuration needed for mail notification process given in the developer guide.
I am able send a notification mail to intended recipent and also able to receive response activity from the BPEL process.
but, I am getting the following error in the server console.
<2006-10-10 16:58:00,642> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Check the error stack and fix the cause of theerror. Contact oracle support if error is not fixable.
<2006-10-10 17:02:03,144> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email account does not exist.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Email Account atikam@localhost does not exist.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Actionable links could not be added to task notification.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Actionable links could not be added to task notification for task 4506.
The email account that will receive this actionable message is atikam@localhost.
This task is associated with the business process c0c81fee36462bc5:c2b2f6:10e31
a208d3:-7fdc, identified by SimpleVacReqEscBPELProcess
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <PCException::<init>> Check the error stack and fix the cause of the error. Contact oracle support if error is not fixable.
<2006-10-10 17:02:03,160> <ERROR> <default.collaxa.cube.services> <TaskNotificationsForXPath::getActionableLink> Actionable links could not be added to task notification.
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Error while sending E-Mail Notification

hi,
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ns_emails.xml
<EmailAccounts xmlns="http://xmlns.oracle.com/ias/pcbpel/NotificationService"
EmailMimeCharset=""
NotificationMode="ALL">
<EmailAccount>
<Name>Default</Name>
<GeneralSettings>
<FromName>my name</FromName>
<FromAddress>my email address</FromAddress>
</GeneralSettings>
<OutgoingServerSettings>
<SMTPHost>smtp.gmail.com</SMTPHost>
<SMTPPort>587</SMTPPort>
<AuthenticationRequired>true</AuthenticationRequired>
<UseTLS>true</UseTLS>
</OutgoingServerSettings>
<IncomingServerSettings>
<Server>pop.gmail.com</Server>
<Port>995</Port>
<Protocol>pop3</Protocol>
<UserName>my email address</UserName>
<Password ns0:encrypted="false" xmlns:ns0="http://xmlns.oracle.com/ias/pcbpel/NotificationService">my password</Password>
<UseSSL>true</UseSSL>
<Folder>Inbox</Folder>
<PollingFrequency>1</PollingFrequency>
<PostReadOperation>
<MarkAsRead/>
</PostReadOperation>
</IncomingServerSettings>
</EmailAccount>
</EmailAccounts>
Error in server:
javax.mail.MessagingException: 530 5.7.0 Must issue a STARTTLS
command first. a4sm326251tib.11
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTran
sport.java:1020)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTranspor
t.java:716)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTrans
port.java:388)
at oracle.tip.pc.services.notification.email.EmailDriver
.sendMessage(EmailDriver.java:215)
at oracle.tip.pc.services.notification.email.EmailDriver
.send(EmailDriver.java:185)
at oracle.tip.pc.services.notification.DefaultNotificati
onServiceImpl.sendEmailNotification(DefaultNotificationServiceImpl.java:251)
at oracle.tip.pc.services.notification.NotificationServi
ceImpl.sendEmailNotification(NotificationServiceImpl.java:271)
at oracle.bpel.services.notification.queue.sender.MDBCon
sumer.deliverNotification(MDBConsumer.java:256)
at oracle.bpel.services.notification.queue.sender.MDBCon
sumer.onMessage(MDBConsumer.java:137)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native M
ethod)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMet
hodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Deleg
atingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.evermind.server.ejb.interceptor.joinpoint.EJBJoin
PointImpl.invoke(EJBJoinPointImpl.java:35)
at com.evermind.server.ejb.interceptor.InvocationContext
Impl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.DMSInterce
ptor.invoke(DMSInterceptor.java:52)
at com.evermind.server.ejb.interceptor.InvocationContext
Impl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.interceptor.system.SetContext
ActionInterceptor.invoke(SetContextActionInterceptor.java:44)
at com.evermind.server.ejb.interceptor.InvocationContext
Impl.proceed(InvocationContextImpl.java:119)
at com.evermind.server.ejb.InvocationContextPool.invoke(
InvocationContextPool.java:55)
at com.evermind.server.ejb.MessageDrivenConsumer.onMessa
ge(MessageDrivenConsumer.java:347)
at com.evermind.server.ejb.MessageDrivenConsumer.process
Messages(MessageDrivenConsumer.java:233)
at com.evermind.server.ejb.MessageDrivenConsumer.run(Mes
sageDrivenConsumer.java:169)
at com.evermind.util.ReleasableResourcePooledExecutor$My
Worker.run(ReleasableResourcePooledExecutor.java:298)
at java.lang.Thread.run(Thread.java:595)
please help me out to resolve the issue.
thanks in Advance
Aswath Thaniga

hello Anirudh Pucha,
thanks for your message,
i'm downloading all the files you advised and one more doubt regarding SOA installation,
i'm using BPEL Process manager 10.1.3.1.0 installed on my machine and not installed SOA Suite (problem in installing AS Middle tier), i send voice,sms through BPEL PM which works fine, and faced problem in e-mail notification only, according to me with out installing SOA suite we can use BPEL PM or please let me know the procedure to install the downloading files.
if possible please send me a details in word documents to my mail "[email protected]".
Thanks again

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When there is any change in personal data on PORTAL need to send a mail notification to the respective agents. I was able to design the workflow in such a way that , whenever there is any change in the personal data (Ex. Marital status) it trigger an event and workflow starts, inturn it send mail to external system and sap Userid.
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917574 wrote:
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Send e-mail notification if "Assigned to" field is empty

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