Send ecc variable during a conference

HI,
i have a cvp application which passes some values to icm during a transfer to agent and icm stores these values in ecc variables. Customer and agent are in conversation and the cvp port is released, now the agent initiates a conference which goes via a conference script in icm to cvp, i am setting the previous ecc variable in one of the toextvxml array in the conference script and sending it to cvp but this array value is empty when received i cvp.
Is it possible to get the ecc variable value from the previous script and access it in the new script and then send it to cvp?

Hi,
Agent receives the call and the ecc variable gets displayed onto the callvariable grid, but when agent dials a conference number I am just routing to another skill group(using conference script where I use set variable to set the previous ecc variable into the callvariable) and populating the ecc variable into the call variable grid. Its not displayed.

Similar Messages

HTTP trigger script using ECC variable/Call sub flow - not working

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

Hello all,
I am trying to http trigger script which will show the real time stats of the CSQs. The script is based on "Day of week" and Time of day" checking the queue time and will update the HTML doc to show as real time data. The scripts for various CSQs has multiple boolean variable (parameter, set to false by default) like "open/night/emergency/meeting" which can be set to open or close the queue by the supervisor depending on the situation. For ex, if a variable is set to True in application page for any of the Queue, I am trying to send that "true" value to the http trigger script, so that these can be shown real time.
Steps tried:
1. Tried using ECC variable - setting a ECC variable to True in the main script and getting that value in the http trigger script to a local variable, if found True, the display as "CSQ1 = OPEN", else "CSQ1 = CLOSED" ; but the script gave an error as attached (http1.png)
2. Tried using Call sub flow - Like Holiday check, under the "Rest" branch of "Time of Day" - will check the queue and will get the value returned to the local variable - Failed and it shows an error as attached (http2.png)
As of now, I have completed the script with the logic of checking the logged in agents count in the CSQs and updating the Real time data. But it has some issues like, if an agent didnt logged out properly or if an agent is asked to login during OOH although the queue is closed, as per the logged in resource logic, the data is shown as OPEN.
Please share your thoughts on this and if you have come across such a script, kindly share as a knowledge share.
Thanks in advance.
Bala.

ECC variable length

I have a question. I understand ECC variables, but when you set them up, there is a maximum size field. Currently, one of our ECC variables has a maximum size of 5, but more data must be being written to it as I see calls being routed based on this variable and the IF checks that are routing it.
For example lets say the ECC has a max size of 5. One IF check states IF Call.UserVariableX = ServiceandSales send down this path. Further down the line, there is another check for IF Call.UserVariableX = 'SalesandService" follow this path. Both are longer than 5 characters and both are being routed. Is it safe to say that you can force more data into an ECC and the Maximum Length field is only a guideline to help you manage your ECCs so you don't go over the limit?

I know first hand that this length is strictly adhered to by the time you're passing ECC context to a VRU. If a Scalar is 8 characters long, you'll only get the first 8 characters of whatever you put in there. So while I currently don't have access to my lab to check it out further I'm going to assume that the Router will indeed allow you to store more data in an ECC variable and use the data for call routing, I'm about 99% sure that the the variable content is reduced to its intended size when the call context is passed on to the Peripheral Gateway (OPC).
GIve it a try by reading this ECC variable from your agent desktop ?
Cheers,
Kris
FYI : The 5 bytes in the document that Anthony referred to are not 5 free bytes, on the contrary, they are used as delimiters when storing your ECC variables with the rest of the call context. So you 'lose' 5 bytes per ECC variable. Note also that the 2000 byte limit relates especially to CTI Server for scalability reasons. If you have no need to provide ECC data to CTI applications, you should tpyically be able to pass this limit (although there is obviously some added performance impact with each ECC variable you add).

No data in ecc variables in failover mode

Hi all,
got a problem with custom enterprise data layout when CAD is connected to secondary node.
With "set enterprise..." I set a special layout for CAD enterprise data in my script. This works fine as long as CAD is connected to primary node. When CAD is connected to secondary node there is no data in expanded call variales and CAD displays default layout. Changing default layout and writing the content to predefined variables works fine. So it seems only extended call variables are not working in failover mode.
Any ideas?
Br
Sven
(UCCX v8.5)

Hi Sven,
Looks like TAC helped fix the issue. Previously we had rebooted both servers without success. TAC suggested to restart the Desktop Enterprise Service on both servers (I did Pub first than Sub). I've verified ECC variables are being sent to CAD correctly.
The root cause might of been a network outage we had a week ago. We were using the Desktop Workflow Administrator at the time of the outage.
Kyle

Creating WIM ECC variables

Hi,
We have installed CIM 9.0.1 and UCCE 9.0, we are able to pass the default activity_id and customer_name to ICM in the user.cim.activity.id and user.wim.customer.name.
But we want to pass the customer email which is available in CONTACT_POINT_DATA attribute
we have created a ecc variable in ICM called Call.user.cim.contact.point.data and have created a call variable in CIM called CONTACT_POINT_DATA. but we are not able to obtain this value in the ICM script.
Please suggest the correct procedure to create ecc variables for WIM 9.0.1.
Thanks
Kishore B

HI Dilip,
This is fixed in CIM 9.0.2 where you can tag custom attributes to call variables and map them to icm ecc variable in the queue config
Regards
Kishore B

Using action script 2 how can i send a variable value to a dynamic textbox on a different keyframe?

using action script 2 how can i send a variable value to a dynamic textbox on a different keyframe?

Thanks for your swift response.
That sounds like a good solution, but the code I have on frame 2 is this
timer = 0;
countup = function(){
timer++;
countupInterval = setInterval(countup,100);
If I added the same actionscript to frame 3 which has a dynamic textbox with a variable timer attached wouldn't it just put the timer back to 0? What I want is the last known value that was given when it was in frame 2.
I am thinking of temple run here, I am trying to caculate the total distance(set in the timer variable) from the previous try.
Hope this makes sense.
Chazwick

Using SKPTSMTPMessage how to send a variable String?

I am using SKPTSMTPMessage to send an email in the background but I need to send a variable string. I have tried putting a %@ in the text but it just sends the %@ and not a variable. Please Help?
Hopefully, iCrazy23

Did you ever figure out how to do this? Because actually I'm trying to do pretty much exactly the same thing. I'm actually having trouble even outputting the digital signal at all with my USB-6501. I was initially trying to use DAQ Assistant, but then found out I probably shouldn't be using this and instead should be using the DAQmx individual functions. I was directed by NI Support to look at the example "Gen Dig Pulse Train-Continuous.vi," but I haven't been able to figure out how to use this for my application. For my project I want to send a TTL signal to vavles that release fluids as well. I have 3 2-way liquid releasing valves that I want to be synced so that only one is open at a time (for a user specified amount of time), and they open in a regular repeating sequence. I also have another 3-way valve controlling a vacuum that I would like to be continuously pulsing, but for specified amounts of time (e.g., 3 seconds open, 3 seconds closed, and so on).
I believe I can figure out the logic and the programming involved with figuring out the exact sequencing and timing manipulation, however, I'm having trouble just being able to output any digital signal with a varying time. If you could offer any help on this, it would be greatly appreciated. Thanks!

Am I muting both microphone and speakers during Lync conference?

I would like to ensure that my microphone is turned off/muted during Lync conferences, as I prefer to dial in for audio. When I click the mute on the microphone/phone icon, a red "X"
appears but it only says speakers muted. Is my microphone muted as well?

Agree with Georg, When you’re connected to a call, use the audio controls to mute, unmute, or change your device. Mute: Click the phone/mic icon to mute your line.When
you’re muted, the icon changes to
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Mai Ali | My blog: Technical | Twitter:
Mai Ali

ICM - Remove E-mail Manager & ECC Variables

How do I uninstall / remove the e-mail manager and associated ECC Variables? My initial thought was this must be an option in icmsetup but after a little poking around I can't find any options that jump out at me.
The ECC Variables for e-mail manager are:
cisco.cem.Category
cisco.cem.Priority
cisco.cem.MessageKey
My primary motivation for getting rid of them (Other than good housekeeping) is that they are consuming 450 bytes of ECC space.
Thanks!

Looks like I stand corrected, the 'Enabled' parameter does indeed remove the variables from the Total Byte calculation.
I threw together some SQL to calculate ECC Byte usage if anyone else is interested:
select sum(bytes) as Bytes_Consumed from
(select sum(len(EnterpriseName)+ MaximumLength + 4) as bytes from Expanded_Call_Variable
where ECCArray = 'N' and Enabled = 'Y'
UNION all
select sum(MaximumArraySize *(len(EnterpriseName) + MaximumLength +5)) as bytes from Expanded_Call_Variable
where ECCArray = 'Y' and Enabled = 'Y') as MyTable

AS3 send/import variables to/from php file

Hi
im new I would like to send some variables from ac3 to a
php-file. the
php-file have to copperate with this variable (send
querystring to
mysql-server).
ac3 have to read then new variables and traced it on the
screen.
i found some examples on the net but i have not undersood
any.
can you please explane that to me????
Sebastian

Hi
im new I would like to send some variables from ac3 to a
php-file. the
php-file have to copperate with this variable (send
querystring to
mysql-server).
ac3 have to read then new variables and traced it on the
screen.
i found some examples on the net but i have not undersood
any.
can you please explane that to me????
Sebastian

How to send 5th variable to maessage dynamically

how to send 5th variable to maessage dynamically..
we have only 4 like msgv1,msgv2,msgv3,msgv4.......
how to send 5th variable
thanks in advssssss

hi,
as per my knowledge it is not possible because Message texts in table T100 can contain up to four ampersand characters (&) as placeholders. You can replace these at runtime using the WITH addition in the MESSAGE statement:
MESSAGE ... WITH f1 ... f4.
The contents of fields f1 ... f4 are then inserted sequentially into the message text in place of the placeholders.
for more information on messages follow this link.
http://help.sap.com/saphelp_nw2004s/helpdata/en/9f/dbaaaf35c111d1829f0000e829fbfe/content.htm
regards,
Ashok reddy

Send a variable from two .swf

How do I send a variable from a.swl to b.swf
Tkank
Bruno

I do not quite understand what you doing but if you return the default value for address and etc... that is type of varchar2, i guess all you have to do is to htp.p on your form? And if it needs to be in a textbox just render the appropriate html for that <input type = "text" value ="yourValue">

Get Sender Service Name during Mapping

Hi Guys! I would like to send the Sender Service Name to the Receiver System. Is it possible to get the Sender Service Name during Mapping ?
thanks
Julio

sender --> gets the name of the sender business system.
Test_Sender_System is output when you test the message mapping in the Integration Builder.
http://help.sap.com/saphelp_nw04/helpdata/en/2c/2d8c4024d26e1de10000000a1550b0/frameset.htm
or
in UDF
String headerField;
java.util.Map map = container.getTransformationParameters();
headerField = (String) map.get(
StreamTransformationConstants.SENDER_SERVICE);
return headerField;

Sending a variable to a cfm file

I would like to send a variable from a Flash(Textfield) to a cfm (textfield). I use this in actionscript2 :
variables_mc.Nom = "Francois";
variables_mc.getURL ( "http://www.persomode.com/boutique/formulaire_perso.cfm?code_lg=lg_fr&num_formula ire=3", "_blank", "POST");
In the cfm i have this :
<input type="TEXT" name="Nom" id="Nom" value="" size="35"/>
I just want change the value= "Francois".
Example "Livedocs" in french: http://livedocs.adobe.com/flash/9.0_fr/main/wwhelp/wwhimpl/common/html/wwhelp.ht m?context=LiveDocs_Parts_bak&file=00001009.html
When I want to send the code, nothing happens.
What can I do?
Thanks

Okay no problem, I got it sorted! Not sure how exactly, I just seemed to start over again (with regards to the posting to a web page bit) and it fixed it.
Have a play with it and give some feedback: http://www.rightjustified.co.uk/flash/squares/

Get value of formula variable during query runtime into a text variable

Hi all,
I wanna get the value of the formula variables during the query runtime into a text variable.
My scenario is like this: First I defined a formula variable Z_DATE_3 which is processing by replacement. It will get the day of a characteristcs(Startdate).
Then I defined a text variable and in the function module related to this text variable, I used the parameter I_T_VAR_RANGE which can store the value of formula variable during the query runtime.So I can read the value from this table in my function module.
But I have a issue, when I run the query which used the defined text variable, it seems that it doesn't call the corresponding function module. Because I set a breadpoint in hte code and it never reach this breakpoint.
If I removed the parameter I_T_VAR_RANGE , it can enter the function module.
So could you please give some advice?
Is my solution correct or not?
And what's wrong with the parameter I_T_VAR_RANGE? Did I use it correctly?
And My code is:
DATA: l_s_range_v TYPE rrrangeexit,
             l_day type sy-datum.
if i_step <> 2.
raise no_processing.
endif.
READ TABLE i_t_var_range INTO l_s_range_v
     WITH KEY vnam = 'Z_DATE_3'.
if sy-subrc = 0.
     l_day = l_s_range_v-low.
endif.
Thanks in advance!
Best regards
Fanchest

Hi, Fanchest,
I'm having just the same issue. Did you find a solution?
I wrote a short routine in CMOD to derive the value of a formula variable to a text variable, but it's not working (I don't get any value). Can you share your solution?
Thanks in advance,
LL

Send ecc variable during a conference

Similar Messages

Maybe you are looking for