Send email button only works in preview

I've been using Captivate 3 and Windows for a long time, but just recently switched jobs, and started using a Mac with a trial version of Captivate 5. I'm trying to make sure everything works on a Mac that works in Windows. I'm getting stuck with getting results from quizzes- I create a basic quiz, in preview everything works well and launches an email with results, but when I publish to swf, email or .exe- nothing happens when you click on the send email button. I've checked flash settings and republished a bunch of different times/ways- but no dice.
Is there anyone out there that has experienced a similar issue? Any tips? (and yes, I do know that email results is not optimal, but LMS is not an option, adobe acrobat makes users create an account- which is a deal breaker, and I am currently investigating the internal server option).
Only 7 days left on my trial- hoping some kind soul can help!

Ok, fair enough. Let me explain completely what is going on here. I have created a fillable form using Adobe Designer 7.0. At the end of this form I have placed a Submit button which has the following properties:
On the Object ==> Field Tab
Type: Button
Appearance: Raised Border
Control Type: Submit
Presence: Visible
Locale: Default Locale
On the Object ==>Submit Tab
Submit: PDF
Submit to URL: mailto:[email protected]
everything else on this tab is greyed out.
I have not changed any of the other tabs.
Now when you visit the site using Firefox 14.0 all goes well and you are able to submit the form through an email client (the default one on the client computer) which generates an email and sends the pdf as an attachment
When accessing the site via Internet Explorer 9.0 and Chrome you are able to fill out the fields but when you hit submit absolutely nothing happens and no report is generated. If you need more information please let me know.
Jack

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"Send email" button in Captivate 5.5 quiz

I am trying to get the results of a completed Captivate 5.5 quiz emailed to me from other people's computers, after they complete the quiz. The Send email button does nothing (no error message and no email). The quiz has been published in each of: PDF, Flash and HTML and the email button does not work in any of them.
After looking at postings on several forums, it appears that the problem may be a bug in Captivate or possibly a setting that needs to be changed in Flash player. The problem is that if it is necessary to change the Flash player settings, I can't do this on another user's computer, so this will never work.
In another project, I have used the send email button in Acrobat LiveCycle and that works perfectly well (opens an email message and attaches the information from the current Acrobat file as an XML attachment) - what's the problem with Captivate?
Steve

The problem isn't Captivate. It's the whole concept of using email as a 'reliable' reporting mechanism.
You are correct that this 'feature' will not work if you're trying to use it from published content in a folder on your local drive or a LAN server unless that folder has been added as a trusted location in your Flash Global Security settings.
You are also correct that it would be either impossible or impractical to try and change these settings on each end user's PC. To have any chance of success, your best output format for this would be HTM/SWF/JS and you should be considering delivering the content only from a web server, not a LAN or other type of drive.
However, even if you do everything right, email reporting (as you found with LiveCycle forms) still has many limitations and should be considered unreliable. There are too many ways it can fail, and most of those ways are outside your control. Added to this is the fact that since the solution requires the user to send the email message and not change any data first, it's really NOT all that secure. You could not hope to use it for courses where serious certification was a must.
The only times I have used it successfully with Captivate required a custom-coded web page (PHP) on a web server (Apache or IIS) that was used to dynamically send the email after receiving data in an encoded URL. Basically, the Captivate module would call this web page and the page would add the data from the URL variables to build the email. However, this is NOT standard Captivate functionality. I went this route because the client's LMS was only a few weeks away and they needed a very temporary solution. I would avoid doing something similar again unless there were no other available solution.

The Send Email button function gives an Error

Not sure what forum to post this in as I did some in Acrobat 9 and some in Designer 8.
I created a name and address form and a dropdown combo in AA9 then saved and closed it.
I then opened it in designer 8 and placed a "send by Email" button and closed it.
I then opened the pdf file in Reader 9 (as a user would) Then filled out the form and clicked the "send by Email" button (sent to myself) it arrived as an .xml attachment and would not open....Just gave this error message
Adobe Reader could not open 'poolcuetip_data(1).xml' because it is either not a supported file type or because the file has been damaged (for example. it was sent as an email attachment and wasn't correctly decoded).
Is there a Fix for this error ?? (tried it several times)
OR
Can I put a "send email button" on the Acrobat form without having to open in Designer to do it.? If so How ??????
TIA
Tony

You can create a button with Javascript to do what you want BUT it will
not be reliable since:
1) Some people use a web browser to receive and send email. Your button
will not work.
2) Some people will use a non-supported email client. For example, on
the Mac, my email program Mailsmith won't work. Neither will
Thunderbird. On the Windows side, my email client is Agent. It won't
work either.
It is nice that Adobe offers the possibility of using some email
clients, BUT since it doesn't always work, it is an invitation to
frustration.
It is better to post the form on the web and use a script to get the
information on the form. If you want, the script can email you the results!
Mike

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When we place a course on a server that can be accessed from
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appear and sometimes it doesn't launch the next dialog box at all.
Can you shed any light on this problem as we'll be rolling out
large quantities of quizzes and would like to use this feature.
Many thanks.

Hi there
grandpa72 wrote:
...I am wondering if anyone is aware of any problems of this kind?...
Maybe the link below helps?
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Quizzes...send email button....

Hi,
I am having a problem with the use of "Send Email" button in quizzes after the student result is shown.
When clicked it opens the students email prog....Outlook....Thunderbird or whatever.
The results are then carried across into the email along with the email address of the teacher which is set in the button.
Several students claim the results do not carry into the email.
Specifically, one student using Hotmail claims the marks do not appear.
Others claim their email prog doesn't open.
Mildly suspicious, as always, of students I am wondering if anyone is aware of any problems of this kind?.
I use Thunderbird and Outlook and it works OK in those.
Many thanks

Hi there
grandpa72 wrote:
...I am wondering if anyone is aware of any problems of this kind?...
Maybe the link below helps?
Click here to view
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Regards.

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Designer8..The Send Email button function gives an Error

I created a name and address form and a dropdown combo in AA9 then saved and closed it.
I then opened it in designer 8 and placed a "send by Email" button and closed it.
I then opened the pdf file in Reader 9 (as a user would) Then filled out the form and clicked the "send by Email" button (sent to myself) it arrived as an .xml attachment and would not open....Just gave this error message
Adobe Reader could not open 'poolcuetip_data(1).xml' because it is either not a supported file type or because the file has been damaged (for example. it was sent as an email attachment and wasn't correctly decoded).
Is there a Fix for this error (tried it several times)
OR
Can I put a send email button on the Acrobat form without having to open in Designer ? If so How ??????
TIA
Tony

There are many restrictions on submit by email and they vary by the code used to perform the submit. If you use the builtin "mailXXXX" method the user must have Windows and and a MAPI enabled email client. And if you use the URI "mailto" format the user with Reader must be viewing the PDF from within a web browser. And then you have the timing problems with slow computers or larger PDF forms. And this does not even start to cover email filters, identity issues and son on.
If you can use the sumbit to server script.

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Is it possible to create the 'send email' button without
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I don't just want an email button. That is pretty easy to
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With the results slide, even after turning everything off
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Srinivas

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Thomas

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Send email button only works in preview

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