Send Email Error from Viewer 10gR2

This is new standard functionality in Discoverer Viewer on AS 10gR2. From a 10gR2 Viewer worksheet, one of the action links is "Send email". It takes you to a form where you can enter your e-mail and a recipient's e-mail address. It exports the worksheet to a file on the server in the selected format (CSV, Excel, etc.) and states "export file created successfully" but then fails for me when it attempts to send the e-mail with export file attachment.
ERROR MESSAGE: "OracleBI Discoverer was unable to read the configuration file. A value is required for the following expression: mailhost.opnext.com An error occurred while handling the event. See the application log for more details."
METALINK DOC # 289738.1 - "Sending An Email Via Discoverer Viewer 10g r2 (10.1) Fails With "Error Unknown SMTP host" seems to address our problem. We followed its solution and set the Viewer server e-mail
METALINK DOC SOLUTION: Set the outgoing smtp mail server via OEM(Oracle Enterprise manager)on the 10gR2 server. Launch the OEM http://machinename.domain:181x then click the Discoverer link and then click the link Discoverer Viewer, and then Email link, Now set the SMTP Server.
We changed that setting from "mailhost.opnext.com" (whose value matched the address in the error message) to the IP address of our SMTP server. Upon retrying the action, we got the same error message with mailhost.opnext.com in the message, even though the Viewer setting was changed to an IP address of a different server.
We’re not sure why Viewer is still trying to use the original value, mailhost.opnext.com, since we changed the setting.
Any ideas?

after a lot of reading on forums such as this and trying different settings and tests recommended in those forums unsuccessfully, i think i finally stumbled across an answer that worked for me and i now have my problem solved. i came across a discussion about reloading the mail software from the operating disk and or deleting accounts and starting over. i chose the easy way first and deleted my email account. at this moment i can send and receive with no problems, knock wood it will stay that way.
i ended up deleting my Verizon account from the email account list. then restarted my computer, opened mail and it asked me to set up an account. i did exactly the same things, same settings, checked the same boxes as before but this time it works and i am at a complete loss as to why but i am not going to question it any more than i already have. these kind of issues can drive a guy crazy.
i am in hopes that this simple process will help some of the many other folks who are also having problems like this get thru their send error issues as well, give it a try and see what comes from it, it seems to have solved my problems.

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