Send Error Report Message Coming Up

I have re-installed iTunes almost 5 times now and nothing has worked. The message keeps popping up and when i press 'Dont Send" it automatically exits out of iTunes. I installed Malwarebytes-Anti Malware to see if that was casuing a problem. I even downloaded an earlier version on iTunes. Nothing is working, PLEASE HELP!
Message was edited by: MaddieHatcher

The message keeps popping up and when i press 'Dont Send" it automatically exits out of iTunes.
Provoke one of those messages again. Click on the link to further information on the error. What ModName and ModVer show up in there, Maddie? (Precise spelling, please.)
If you don't have a ModName or ModVer in there, what does it say the problem type is? (For example, does it say BEX or InPageError?)

Similar Messages

Itunes wont open/ immediate "send error report message"

So I had a problem with me trying to install itunes 7.3 because of a missing itunes.msi. I followed the instructions i found from this forum as follows
"1. Go to http://www.ccleaner.com/ and download and install CCleaner. Run this program and click Run Cleaner. This program will remove most of your temporary files.
2. Go to http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1b d/msicuu2.exe and download and install Windows Install Clean Up utility. Click on iTunes and click Remove. Do the same for Quicktime.
3. Now you need to manually delete all of your iTunes and Quicktime files. This can take a very long time. Just go to C: and start searching through.
4. Go to the Run box and type in "regedit". Go through all of the folders in there and delete all iTunes and Quicktime files.
5. Go to Add/Remove Programs and Remove iTunes and Quicktime.
6. Download iTunes again and install it."
I then tried to open itunes and immediately a message pops up asking if i want to send an error report to microsoft. It seems as though step 4 might have truly made things worse.
Someone please help
Windows XP

After you get the send error report message go to:
Start -> Control Panel (In classic view which can be enabled by clicking view classic.) -> Administrative Tools -> Event Viewer.
Select the Application log and look for the most recent errors (Marked by a red X).
Double click on the error and it will show you a full description. For an error similar to the one you are recieving it should report a 'faulting module' in the error.
Please paste that here. This will help us help you.

Itunes get "Send Error Report" message

Alright so when I try and open itunes I get a send error report message. I've tried updating it and that doesnt work and I've already tried reinstalling it. I thought quicktime was the error so I went to try and remove it from my computer. As it was loading to remove quicktime I got a "fatal error" message and quicktime could not be deleted.
Help please?
Message was edited by: Joshua Malin

Itunes has encountered a problem and needs to close
the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

ITunes "Send Error Report" Message/Quicktime Problem

This is a problem that has only occured after I updated my iTunes to 7.0.2. Some songs in my library, and all of my videos that I have bought through the Music store cause the "Send Error Report" message to come up and iTunes closes down immediately.
I read another thread that a similar problem was occuring to a customer, and one of the admins requested him to un-install Quicktime and delete 2 files out of the registry. Then re-install quicktime through the "Repair" section of the iTunes installer. I followed these steps and the problem seemed to be fixed, but then they were "re-corrupted" I guess after I restarted my computer.
Do you have any idea what would be wrong? I know it is not spyware/viruses because I have several programs to check/delete them.
Thanks for your help
-jcavanagh.

Bump for the 3rd time.
Quicktime will not even open, on a sidenote. It starts to load, then I hear some sort of beep..then it closes. I have tried re-installing multiple times and the problem continues.

"Send Error Report" Message When Trying to Open iTunes

I've looked for two days to find a solution to this problem and tried everything I've come across. Nothing has worked so far, and every time I try to open iTunes I still get the "send error report". I know that that does nothing. I've un-installed and re-installed both Quicktime and iTunes and it doesn't work. I've tried to see if it will work on another account on the same computer but it doesn't work. What is the next step?
Thanks!

Good-O. Not seeing an error message there rules out another possible set of problems, so we're still making progress.
Okay, we'll try swapping out your existing QuickTime one more time, taking a few extra explicit precautions along the way.
First, download and save a fresh copy of the QuickTimeInstaller.exe to your hard drive. (Don't run the install on line and don't run the install just yet.) Get the installer that doesn't mention iTunes:
http://www.apple.com/quicktime/download/
Now head into your "Add or Remove Programs" control panel and uninstall QuickTime.
Next we'll remove any leftover QuickTime program files and folders.
Restart the PC.
Open Local Disk C: or whichever drive your program files are installed on.
Open the "Program Files" folder.
Right-click the "QuickTime" folder (if it still exists) and select Delete.
Go back into Local Disk C: or whichever drive your Operating System files are installed on.
Open the "Windows" folder.
Open the "system32" folder.
Right-click on the QuickTime file (if it still exists) and select "Delete".
Right-click on the QuickTimeVR file (if it still exists) and select "Delete".
Empty your Recycle Bin and restart the PC again.
After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
Now start the QuickTime install by doubleclicking on the QuickTimeInstaller.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to the internet and/or your network.
Did that install seem to go through okay? If so, does QuickTime launch normally this time?
Message was edited by: b noir

Itunes not opening, "Don't send error report" message

I am getting a new ipod soon, and I downloaded Itunes 6, when I open it and download everything and open Itunes 6, I get the "Itunes has encountered a problem and needs to close. We are sorry for the inconvenience. Bla bla bla. I have uninstalled and reinstalled it countless times, yes Quicktime does download along with Itunes. What's up? I think it also made my Ipod stop working. Any ideas?

It's not even on All Programs. My other post should help a little with that also. I download strait from apple and get, "ItunesSetup.exe"
okay, that makes things a lot more clear. you didn't try to launch your your QuickTime when i asked you to earlier. that's an itunes/QuickTime installer bundle that you tried to launch instead.
so what's causing the messages is that QuickTime didn't install properly as part of the itunes/QT installer bundle. so we'll first try a careful standalone QT 7.1 install to see if we can get that installed properly.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes 6
if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.
if you do get it to install properly, try another itunes install. (probably best to get a fresh copy of the installer, just in case the one you were using before was damaged in some way.) if QT 7.1 is already installed properly, the itunes installer bundle should just skip that part of the install.
if that install goes through okay, does your itunes launch properly again?

Itunes wont open, encountered problem and send error report

Everytime i try to open windows, it says that itunes has encoutered a problem and needs to close. it has the send error report message too. please someone help

Meaghan, I already responded to your topic. Plus, it is simply not good to bury your post in other people's topics, and just for the future, if you have a problem without a good answer, don't post what has already been said in a thread. I know, the discussions take a little getting used to, but it is easy to get the hang of it after a couple of visits. You'll get it sooner or later. I know you will.

Why isn't itunes loading? The "error" report keeps coming up and when I press "Don't send" it just won't load . PLEASE HELPPPP !

I jsut downloaded the newst iTunes.
When ever I ppress the icon or go through the list of programs to open It, I click on it then the "Error report" comes up. Everytime I try to open it the "error report" comes up and the choices are "Send error report" or "Don't send" and iTunes will not end up opening up. PLEASE HELP !

See this previous discussion
https://discussions.apple.com/message/3066086#3066086

ITunes Won't Open; Get Option To Send Error Report

Whenever I try to open iTunes, I get the message, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have the option to either Debug (which does nothing), Send Error Report, or Don't Send. I have tried restarting my computer, redownloading iTunes, and uninstalling and reinstalling iTunes.
Backstory: I tried downloading the new iTunes version yesterday, and acidentaly clicked the power strip reset button with my toe right in the middle of download. iTunes disappeared from my computer after I booted it back up. So I downloaded it, and it worked yesterday. I turned on my computer again today, and I get this message.

Is it possible to download an older version of iTunes to see if that works? If so, where?

Itunes 7 error report message

i recently downloaded the new itunes, and it messed up everything. I ran the install program and when i tried to run the program, i get an error report message. It says that the program cannot open. I have tried unistalling, and redownloading, and nothing works. I also tried to revert to 6.01 version, but that didnt work either.Im running a dell, with os windows xp. any help would be much appreciated.

let's get a crash log to the Apple Engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing (if you are seeing one)

Computer keeps restarting/sending error reports when on the internet

My macbook pro has been acting weird for a week or so. I'll be on the internet and then it will randomly shut down safari or google chrome and send an error report message. This also just started happening with my iPhoto and iTunes as well. Sometimes my computer will just shut off completely and restart with a message saying there was a problem and it had to shut down. It seems like there is some bug or maybe a third party add on I need to get off?!
Please help!!! Below I'll past the body of the error report when the computer shut off and said there was a problem with OS X.
Thank you!!!

Here is the contents of the error report:
panic(cpu 0 caller 0xffffff80078526cf): "a freed zone element has been modified: expected 0xdeadbeefdeadbeef but found 0xdeadbeef9eadbeef, bits changed 0x40000000, at offset 448 of 512 in zone: kalloc.512"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
Backtrace (CPU 0), Frame : Return Address
0xffffff80a0ceb860 : 0xffffff8007822f79
0xffffff80a0ceb8e0 : 0xffffff80078526cf
0xffffff80a0ceb940 : 0xffffff8007851dc9
0xffffff80a0ceba40 : 0xffffff800782aa3f
0xffffff80a0ceba70 : 0xffffff8007c8642f
0xffffff80a0ceba90 : 0xffffff7f891b41a8
0xffffff80a0cebac0 : 0xffffff7f891c94bd
0xffffff80a0cebb20 : 0xffffff7f891ca59a
0xffffff80a0cebb70 : 0xffffff8007ccf9ca
0xffffff80a0cebb90 : 0xffffff8007cd052e
0xffffff80a0cebbf0 : 0xffffff8007ccdf7f
0xffffff80a0cebd40 : 0xffffff80078b6998
0xffffff80a0cebe50 : 0xffffff8007826bc1
0xffffff80a0cebe80 : 0xffffff80078139c5
0xffffff80a0cebef0 : 0xffffff800781e013
0xffffff80a0cebf70 : 0xffffff80078c9b8d
0xffffff80a0cebfb0 : 0xffffff80078f3f66
      Kernel Extensions in backtrace:
         com.apple.driver.AppleIntelHD3000Graphics(8.2.4)[2C12460F-E7CD-3459-A1B6-D62A54 9EC7C6]@0xffffff7f891ae000->0xffffff7f8920ffff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7f87ebe000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7f88700000
BSD process name corresponding to current thread: com.apple.WebKit
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x0000000007600000
Kernel text base: 0xffffff8007800000
System model name: MacBookPro8,1
System uptime in nanoseconds: 787307686140
last loaded kext at 270710450912: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8817f000, size 65536)
last unloaded kext at 331794656434: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f88475000, size 65536)
loaded kexts:
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.28
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleHDA 2.6.3f4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.ApplePolicyControl 3.6.22
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleIntelHD3000Graphics 8.2.4
com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1

I am facing problems while openin an application in facebook and other places.when i go to the application,an error shows and firefox closes autmatically either i send error reports or dont.....plz help

i am facing problems while openin an application in facebook and other places.when i go to the application,an error shows and firefox closes autmatically either i send error reports or dont.....plz help

Notes:
1) Please use the code tags when posting code or JNLP/HTML. It helps to retain indentation and avoids asterisks and plus sings being interpreted as formatting marks. To do that, select the code/JNLP etc. and click the CODE button seen on the Plain Text tab of the message posting form.
2) That launch file is invalid. You might check it (and the project in general) using JaNeLA.
3) The only place that SimpleSerial class could be, that the JRE would find, is in the root of aeon.jar. Is it actually there?

My photoshop elements 9 quits working wanting to send error reports

My photoshop elements 9 stops working wants to send error reports. What can I do??

Hi,
If it's Editor which is crashing, please try the following solutions:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.

I click on itunes but doesnt open and says send error report or dont send

i click on itunes but doesnt open and says send error report or dont send

You will need to provide more details as we cannot see your computer screen. Does this happen every time you launch LabVIEW? What version of LabVIEW are you using? What version of Windows? Does LabVIEW crash? If so, what were you doing at the time it crashed?

Starting Firefox I get the "Send Error Report" popup window. It states "firefox.exe has encountered a problem and needs to close."

This just started today. Everything seems fine. I just push the popup off to the side and continue to use the browser. If I were to click on the, "Send Error Report" or the "Don't Send" buttons then Firefox just closes!
Strangest thing yet, trying to figure it out!
Oh, I tried the reboot without add-ons! Even did the reinstall, still the same???

Just got back online, still working on things, BUT ???
I went back and dumped Norton's which I get for free from Comcast. I downloaded the AVG scanner. Went through all the bells & whistles and things seem ok ???? But I haven't done the reboot yet, so will do that soon. But I wanted to drop a line here and let you all know what is happening.
And Thanks Fred, the funny thing was it did seem to have something to do with their update??? I do like Norton's but my son uses this AVG and he said it was better, lol!!! But again, everyone has their favorite!
Mine is Norton's so once I confirm that everything is good, I'm going to try redoing Norton's and I'll try your suggestions, if they don't fix it!!
Thanks again, and will let you know if this is the fixed!!!

Send Error Report Message Coming Up

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