[send mail for service desk]

Dear Expert!
I have install Sevice Desk on SolMan 7.0 ehp 1, my customer can create new request to SolMan with Service Desk. and we can process this message. And we can sent message of customer to SAP AG. But I need , when customers have sent message to SolMan and after message is processed, must have email is sent to customers. So they can know message have sent and processed successful. I hope, you can show me about that as soon as possible. Thank you very much
Thanks and Best Regards,
Tru Hang

Hi
transaction type can be any one it is upto you
if you are using transaction type SLFN then goto the action profile of that transaction type normally is slfn_advanced but it is again upto requirement
you get upto that by spro scenario sp settinsgs- service desk - define action profile - assign action profile to business transactoin type
here you can choose or double click slfn to see which action profile is assign to it now
in the same actioon profile create one action to trigger mail
you can check below sap stnd guide
https://websmp110.sap-ag.de/~sapidb/011000358700001903822008E.PDF
Hope it solv ur prb
Regards
Prakhar

Similar Messages

Send mail from service desk.

Hello,
I need some advise on sending emails from within the service desk using the Email to Message Creator (Mail) feature. This doesn't seem to be working at the moment for our v4.0 Solman installation.
I have already configured SAPconnect and the SMTP gateway has been setup to allow outbound email from Solman to a mail server - I have tested this using the business workplace by sending an email to my email account and that works.
I have been review numerous notes do I need to install the WP-PI for our installation BASIS 7.00. ITS has already been configured.
Thanks and Regards,
H

Dear Hardeep,
The issue that you have raised is very curious. However it does not
relate directly to Solution Manager. In principle it is possible to
send an email to an external receipient from SAP System with an link to
an Business object.
Please find the following SAP Note(s) for your review:
(1) 880203 SAPconnect: sending business objects
(2) 196171 Required table entries f. workplace server system
Note 880203 is directly related to note 530932 but offers a much better
solution, if your system configuration doesn't include and ITS server.
In general: when an object link is send to an external address,
the object is converted to an URL which allows direct access to
the object/SAP system.
To generate the URL you will need to perform some customizing as has
been described in note 530932, e.g. the name of the web server, etc.
You will alos have to perform additional table customizing as per note
196171:
In addition to the names for the component systems, the workplace server
system must also have an own entry in table TBDLS that corresponds to
the entry of the respective client in table T000.
Quote //
If this data is not maintained, note 880203 offers the solution that
the message is send as normal text or html without link. So, the
recipient is still informed about the issue and can logon to the
SAP system on his prefered way, open the object and do the required
task.
So, please apply the correction from note 880203. In t-cd SCOT you can
choose on your mail server node, if the object message should be send
as text or as html. If the URL is generated within the document depends
on the customizing you did in the workplace/Url tables mentioned in
notes 530932 and 196171
UnQuote //
I hope that the above information is to your satisfaction.
Regards
Amit

Send E-mail from Service Desk

Hi,
I want to send the e-mail of service desk message status to user. The email goes to the person who had created the message and the person who is entered in Reported By field in CRM_DNO_MONITOR.
I had provide the e-mail address in Business Partner and pass that business partner in Reported By field, but e-mail cant generated.
Please help me to solve this problem.
Regards,
Nisit

Hi,
Have you maintained configuration for sending email from Service desk , if not refer this awwsome blog
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
Regards,

New componant list for service desk in Solution manager.

Hello,
We wanted to customize new componants for service desk. Please let me know is it possible to define new componant list in the Solution manager.
Regards,
Bhavesh

Hello Waseem,
Actually I want to configure a list of Customise component in side solution manager for incident management.( service desk)
when we create ticket in service desk (in Solman) we have to select a component for the respective module( like BASIS, MM , Etc) those are the standard
Components that is given by SAP. I want to change that list and want to put my own list of component in the system.
is it possible to do it in Solution manager? If yes then what sort of configuration required. ?
Thanks in Advance
Regards,
Bhavesh

No users are shown for Service Desk functionality in SOLMAN 4.0

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning no users are shown under the system.
For the SAP SRM 5.0 I get only one user (SOLMAN<SID><CLNT>), meanwhile I set the data selection to blank.
I also copied the user account of SOLMAN<SID><CLNT> to the user test with no success.
I have assigned the Object S_RFC_ and S_USER_GRP.
The users have also the profile SAP_ALL.
How can this problem be solved?
Thank you very much!
regards
Thom

Thank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.
regards!
Thom

No users are shown for Service Desk functionality in SOLMAN

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner"
no users are shown under the system.
Especially for the SAP R/3 4.7 system it is the case.
If I change the data selection for an earlier time or leave blank, the situation does not change, meanwhile I have enough users in the satellitesystems.
<b>How can this problem be solved? </b>
Thank you very much!
regards
Thom

Hi,
Answering your question!
Ans. 1. Either user should have SAP_ALL + S_RFC.. it is very important to have S_RFC object. SAP excluded S_RFC from SAP_ALL for the security reason.
or , any user should have authority to create and delete users + S_RFC, S_RFCACL & S_T-CODE.. I just did my setup, so I remember after searching for long long....
Ans. 2. you need the following RFC's for sattelite system;
>>> SM_<SID>CLNT(CLIENT#)_READ
>>> SM_<SID>CLNT(CLIENT#)_TRUSTED
>>> SM_<SID>CLNT(CLIENT#)_TMW
you should see them in solman sm59.... make sure you use proper user with proper OBJECT. other wise, u'll see bunch of dumps every hour.. Let me know if you need any other help!!
Thanks,
I hope this will fix your problem

Problem in sending mail for a pop3 account using transport.send(msg)

hi,
i am having problem in not able to send mail for a pop3 account ...
I have written an email gateway which listens to my pop3 account...on email arrival it listens nd extract the contents and send it as an sms msg...upon failure it needs to deliver the mail to sender id.I am using quartz to listen.
i am using jboss for server and java mail api.
here is my code
MimeMessage mimemsg = new MimeMessage(session);
                                                       mimemsg.setFrom();
                                                       mimemsg.setRecipients(Message.RecipientType.TO, to);
                                                       mimemsg.setSubject(subject);
                                                       mimemsg.setText(parsedText);
                                                       mimemsg.setSentDate(new Date());
                                                       mimemsg.setContent(strBuff.toString(), "text/html");
                                                       System.out
                                                                                .println("Before sending mail");
                                                       Transport.send(m);
                                                            System.out.println("message sent successfully");
excepition i am getting is :
2008-09-12 11:45:11,140 INFO [STDOUT] Before sending mail
2008-09-12 11:45:11,140 ERROR [STDERR] javax.mail.IllegalWriteException: POP3 messages are read-only
2008-09-12 11:45:11,140 ERROR [STDERR]      at com.sun.mail.pop3.POP3Message.saveChanges(POP3Message.java:438)
2008-09-12 11:45:11,140 ERROR [STDERR]      at javax.mail.Transport.send(Transport.java:97)
2008-09-12 11:45:11,140 ERROR [STDERR]      at com.openstream.emailgateway.sources.ListenEmailGateway.execute(ListenEmailGateway.java:422)
2008-09-12 11:45:11,140 ERROR [STDERR]      at sun.reflect.GeneratedMethodAccessor89.invoke(Unknown Source)
2008-09-12 11:45:11,140 ERROR [STDERR]      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2008-09-12 11:45:11,140 ERROR [STDERR]      at java.lang.reflect.Method.invoke(Method.java:585)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.MessageDrivenContainer$ContainerInterceptor.invoke(MessageDrivenContainer.java:495)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:158)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.MessageDrivenInstanceInterceptor.invoke(MessageDrivenInstanceInterceptor.java:116)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:350)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:181)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.RunAsSecurityInterceptor.invoke(RunAsSecurityInterceptor.java:109)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:138)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.MessageDrivenContainer.internalInvoke(MessageDrivenContainer.java:402)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.ejb.Container.invoke(Container.java:960)
2008-09-12 11:45:11,140 ERROR [STDERR]      at sun.reflect.GeneratedMethodAccessor88.invoke(Unknown Source)
2008-09-12 11:45:11,140 ERROR [STDERR]      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
2008-09-12 11:45:11,140 ERROR [STDERR]      at java.lang.reflect.Method.invoke(Method.java:585)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:155)
2008-09-12 11:45:11,140 ERROR [STDERR]      at org.jboss.mx.server.Invocation.dispatch(Invocation.java:94)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.mx.server.Invocation.invoke(Invocation.java:86)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:264)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:659)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.invocation.local.LocalInvoker$MBeanServerAction.invoke(LocalInvoker.java:169)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:118)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.invocation.InvokerInterceptor.invokeLocal(InvokerInterceptor.java:209)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:195)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:61)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.ejb.plugins.inflow.MessageEndpointInterceptor.delivery(MessageEndpointInterceptor.java:263)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.ejb.plugins.inflow.MessageEndpointInterceptor.invoke(MessageEndpointInterceptor.java:140)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.proxy.ClientMethodInterceptor.invoke(ClientMethodInterceptor.java:74)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:100)
2008-09-12 11:45:11,171 ERROR [STDERR]      at $Proxy73.execute(Unknown Source)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.jboss.resource.adapter.quartz.inflow.QuartzJob.execute(QuartzJob.java:57)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
2008-09-12 11:45:11,171 ERROR [STDERR]      at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
2008-09-12 11:45:11,171 INFO [STDOUT] USer flag ..[Ljava.lang.String;@115c6cb

as i am writing the message failure details to a template...
     //on failure to send messages , reply to the sender about the failure
                                                            strBuff= tempDetail.writeToTemplate(smsmsg);
is that bcoz i am getting an exception

Notifications failed to send mail for journal approval with attachments

Issue : Notifications failed to send mail for journals sent for approvals with attachments.
Error :
[WF_ERROR] ERROR_MESSAGE=3835: Error '-6502 - ORA-06502: PL/SQL: numeric or value error: character string buffer too small' encountered during execution of Generate function 'WF_XML.Generate' for event 'oracle.apps.wf.notification.send'. ERROR_STACK=
WF_XML.GetAttachments(71009549, http://vfilvappclone.verifone.com:8000/pls/EBIZRPT, 13525)
WF_XML.GenerateDoc(oracle.apps.wf.notification.send, 71009549)
WF_XML.Generate(oracle.apps.wf.notification.send, 71009549)
WF_XML.Generate(oracle.apps.wf.notification.send, 71009549)
Wf_Event.setMessage(oracle.apps.wf.notification.send, 71009549, WF_XML.Generate)
Wf_Event.dispatch_internal()
Cause : Above error is thrown for Journals with attachment of file type Microsoft Office Excel Macro-Enabled Worksheet (.xlsm)
Can anybody help with this?

Please post the details of the application release, database version and OS.
Please see if these docs help.
ORA-20001 & ORA-06502 Workflow Errors [ID 761638.1]
Manager Approval Notification Gives Error: Ora-O6502: Pl/Sql: Numeric Or Value Error: Character String Buffer Too Small [ID 352213.1]
Approval Confirmation Email Is Not Received By Preparer - ERROR_MESSAGE=3835 ORA-20001 ORA-6502 [ID 465146.1]
Notification Fails To Be Generated When A DOCX Document Is Attached [ID 1058183.1]
Not Able To Send Multiple E-Mails Upon Approval Of Purchase Order [ID 333719.1]
Expenses Workflow Error: "ORA-06502: PL/SQL: numeric or value error: associative array shape is not consistent with session parameters has been detected in fnd_global.put(CONC_LOGIN_ID,-1)" [ID 455882.1]
Using Microsoft Office 2007 and 2010 with Oracle E-Business Suite 11i and R12 [ID 1077728.1] -- Notification Generation Fails
ORA-06502 Buffer Too Small Error in Contracts Workflow Notification [ID 870712.1]
Thanks,
Hussein

Not send mail for external domains

Hi,
I have installed OCS 10g(10.1.2) in linux. All components ok, but i not send mail for external domain.
Att,
Mesti

I remember in version 9.0.2 that i configure in SMTP_OUTBOUND the IP of DNS external to send mail for other domains.
Mesti

Tables for Service Desk Org Structure

Dear Colleagues,
Can anybody tell me what is the name of tables for Service Desk Org Stsructure
in ppoma_crm we define all the support teams/ org units. When defined it creates Id also like for example: I have defined MM Support Teams as Org Unit for this the ID is O 50000011.
I need the table name where these deta is saved
Regards
Praveen K
Edited by: PK on Apr 8, 2010 1:41 PM

Hi PK
The data was stored in tables HRP1000 and HRP1001.
Regards Andreas

Workflow to send mail for purchase requisation and approval msg which automatically updates sap

I am new to workflow,I need to create work flow for purchase requisation and send mail for concern person for approval,like if he clicks approve in mail ,automatically it should get updated in sap if he rejects then he should enter reason for rejection
pls help...

Hi Surya,
SAP had provided you with a standard WF template for PR. You only have to activate it. The workflow template is WS20000077. In this what you have to do is, make all the tasks in this
WF as a general task. For that go to each activity and double click on the task ID. Then from within the task go to menu Additional Data->Agent Assignment->Maintan. Then slect the task and press Attributes and select general task. This will ask for a customizing request. Do this for all task.
The give event linkage by going to the Basic Data of the workflow and give binding. This will fulfill
your requirement.
Regards,
Abijith

No users are shown for Service Desk in SOLMAN for satellite systems

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning no users are shown under the system.
If I log onto the satellite system and make some changes in su01 or pfcg the situation does not change.
<b>How can this problem be solved?</b>
Thank you very much!
regards
Thom

Thank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.
regards!
Thom

Create new components for service desk

Hi All,
For Service Desk, to use it for non-SAP components, we are planning to create new Z* components. Can some one tell me how to do it? From reading through the messages, I can see that adding entries to tables - dswp_csncomp and dswpcsncomptxt should be able to create the components. When I tried going to SM30 and provided these table names, its not letting me maintain the tables. When i click Maintain, it gives me the message - "The called function with the view/table DSWPCSNCOMPTXT needs a special maintenance dialog which, however, either does not exist at all, or does not exist completely" - Can some one tell me how this can be done - please ?
Thanks!

Hi Jim,
It is sap hierarchy you can't edit it and the thread you are referring to
it is a development they have talked about which i have told you earlier itself but that will create a problem during upgrades and you need to test it everytime after upgrade so you need to check before to go for that development.
Secondly you can go for service desk XT license there is small variation and separate license to be taken and then you can use service desk for NON SAP problem
like printer not working etc
Hope it helps.
Regards
Prakhar

Number range for service desk

hello,
i have some questions regarding number ranges:
which are the default number ranges groups?
what number range should i use for service desk?
thx

Hi Galan,
I'd post the answer but the forum nanny is saying I have posted forbidden words and phrases. Even though it was just a frew quick sentences.
Forum Admins, can we get this thing removed? It's annoying and bever tells you what is flagged.
Jason

Organisation Module for service desk

Dear Folks,
How can I use org structure for service desk?
What is the significance of it in service desk? Does it require for automatic determination of required partner function? Any clarification.
Please help.
Regards,
Nikhil

Hello Nikhil,
I read this thread in context to similar problem I am facing.
I have explained my problem in thread Multiple Message Processors in IB52 for partner determination rule 13200137
I need to define an access sequence which will determine my processor automatically.
So, I thought you will be of some help to me.
Is it possible for you to inform me which access seq you used to resolve your problem?
Because in the last part of the resolution of your thread, the statement " So you assign the partner det proc ...any partner this access seq...then whoever logs in his name will appear here.
If in the access seq you check the box for BP then this BP will appear here." may help me in resolving my issue.
Thanking you in advance for the extended help,
-Deepak Garde
9582533475

[send mail for service desk]

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