Send mail from follow up actions for tasks in service notifications!

Dear All,
I want to send mail to the user from a follow up action in the task assigned to a service notification.
In customizing which function module I should select for follow up actions for tasks?
Thanks and Regards,
Satyajit P

Hi,
You can use function module QM06_FM_TASK_SEND_PAPER or QM06_FM_TASK_SEND_PAPER_ATTACH.The document is sent only after the associated notification is saved.You need to enter the function module "QM06_SEND_REPLY_STEP2" in Customizing of the action box as "FM when saving".

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    *  APPEND OBJTXT. CLEAR OBJTXT.
      OBJTXT =
      'Attached compensation request is pending for your approval as on '.
      APPEND OBJTXT. CLEAR OBJTXT.
      OBJTXT =
      'today. Please find the attached Field Investigation Report.'.
      APPEND OBJTXT. CLEAR OBJTXT.
      OBJTXT =
      'This is auto generated mail.Please do not reply to this mail.'.
      APPEND OBJTXT. CLEAR OBJTXT.
      DESCRIBE TABLE OBJTXT LINES TAB_LINES.
      READ     TABLE OBJTXT INDEX TAB_LINES.
      DOCDATA-DOC_SIZE = ( TAB_LINES - 1 ) * 255 + STRLEN( OBJTXT ).
    *  OBJTXT = 'Attached is the FIR PENDING CASES'.
    *  APPEND OBJTXT.
    *  DESCRIBE TABLE OBJTXT LINES TAB_LINES.
      CLEAR OBJPACK-TRANSF_BIN.
      OBJPACK-TRANSF_BIN = 'X'.
      OBJPACK-HEAD_START = 1.
      OBJPACK-HEAD_NUM = 0.
      OBJPACK-BODY_START = 1.
      OBJPACK-BODY_NUM = TAB_LINES.
      OBJPACK-DOC_TYPE = 'RAW'.
      APPEND OBJPACK.
      DESCRIBE TABLE I_CONTENTS_HEX LINES TAB_LINES.
    *  OBJPACK-DOC_SIZE = TAB_LINES * 255  + STRLEN( OBJTXT ).
      OBJPACK-DOC_SIZE = TAB_LINES * 255  .
      OBJPACK-TRANSF_BIN = 'X'.
    *  OBJPACK-TRANSF_BIN = SPACE.
      OBJPACK-HEAD_START = 1.
      OBJPACK-HEAD_NUM = 1.
      OBJPACK-BODY_START = 1.
      OBJPACK-BODY_NUM = TAB_LINES.
      OBJPACK-DOC_TYPE = 'XLS'.
    * DOCDATA-OBJ_NAME = 'Excel_File_Attachment1'.
    *  OBJPACK-OBJ_DESCR = FILE_NAME.
      OBJPACK-OBJ_DESCR = P_FILE.
      APPEND OBJPACK.
      RECLIST-RECEIVER = RECIEVER.
      RECLIST-REC_TYPE = 'U'.
      RECLIST-EXPRESS = 'X'.
      APPEND RECLIST.
    * FM called for sending the mail to the intended recipients
      CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
        EXPORTING
          DOCUMENT_DATA              = DOCDATA
          PUT_IN_OUTBOX              = 'X'
          COMMIT_WORK                = 'X'
        TABLES
          PACKING_LIST               = OBJPACK
          CONTENTS_HEX               = I_CONTENTS_HEX
          CONTENTS_TXT               = OBJTXT
          RECEIVERS                  = RECLIST
        EXCEPTIONS
          TOO_MANY_RECEIVERS         = 1
          DOCUMENT_NOT_SENT          = 2
          DOCUMENT_TYPE_NOT_EXIST    = 3
          OPERATION_NO_AUTHORIZATION = 4
          PARAMETER_ERROR            = 5
          X_ERROR                    = 6
          ENQUEUE_ERROR              = 7
          OTHERS                     = 8.
      COMMIT WORK.
    Can anybody help me out on this issue.
    Its somewhat on priority.
    Edited by: navin.c on Jul 10, 2009 12:58 PM

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