Send mail to multiple recepients and multiple groups from workflow

Question

Hi,
I have a requirement where during the process flow, I have to send mail notifications to multiple people at each step. Have done the outlook config and working fine. Also mail steps are working fine for one recepient. But I have to send relevant mail content to multiple people and to multiple groups like HR, IT security etc. What would be the best approach for this req?
Please help.
Thanks,
Raj.

Answer 1

Hello,
If I understand you correctly, you have two options:
Option 1 (if you must send to an external e-mail address):
1- identify all recipients in a previous step and retrieve their e-mail addresses from the system
2- collect all e-mail addresses in an internal table you define in the workflow template container (you can use table type BCSY_SMTPA)
3- in the e-mail step, choose Recipient type as U (E-mail Address)
4- in the e-mail address field, click F4 and you will see the e-mail address internal table you defined in step 2 above; use that variable
Option 2 (if you can send to SAP inbox):
1- identify all recipients in a previous step and retrieve the agent types and IDs (structure SWHACTOR)
2- collect all agents into an internal table (you can use table type TSWHACTOR)
3- in the e-mail step, choose Recipient type as G (Organizational Object)
4- in the drop-down box, keep the value as "Expression"
5- use F4 help to insert the internal table defined in step 2 as the expression value
Hope this helps you.