Send/receive hang on "Offline address book Connecting to Microsoft Exchange" and will never finish?

When I hit send/receive on a few clients the process will hang on "Offline address book Connecting to Microsoft Exchange" and will never finish? These same user can long on the OWA and send/receive just fine. The problem is that while it's hanging it can't go out and look for new email. Any thoughts?

I had similar problem.
This actually arose due to the fact I had mistakenly set the Default web Site directory with a HTTP redirect which applied to all subfolders including OAB.
I did then rectify this by going into individual subfolders and unchecking Http Redirect from each sub folder, however unknowingly it created/modified a webconfig file under the OAB virtual directory. (you can explore it to see the
file there)
If you test your OAB url (for people with the issue), which is : http(s)://servername/oab/[code]/oab.xml you will get Error 500.
Each time Outlook 2007 was trying to connect to get OAB, it was trying to read that webconfig file.
I fixed this by changing the permissions on that webconfig file to allow everyone and the above error was done, and also my Outlook 2007 was downloading the OAB again!
Now if the above fix did not fix your problem, you can temporarily effectively disable OAB by unticking Web Distribution of OAB and Public Folder Distribution in EMC under Organisation/Mailbox/Offline Address Book. Users will be able to do a
send/reiceve without any errors/issues. However, if a new contact/user is added to your AD with exchange attributes, the clients will not be able to see this. I'm guessing if cached mode was also not used, issues would also occur if they tried using the GAL.
acidack, you are a lifesaver.
I looked at the other webconfig files in the internet directories and noticed they all had 'Authenticated Users' with read permissions while the OAB one did not. Adding this group with read permissions solved the problem; Outlook 2007
users are no longer frozen on the 'Offline address book connecting to Microsoft Exchange" message.
What caused this? I'm not sure. I was messing with the web settings trying to redirect people to OWA. Something I did must have caused this file to be re-created without the needed permissions.
Acidack and AndrewB, You are both live savers. After all these years, your solution to this problem is still spot on.

Similar Messages

Exchange 2013 Offline Address Book generat failure Event ID 17004

Hello guys,
i met the following event id when I tried to update the offline address book on my mailbox server (Exchange 2013),
i have done the troubleshooting steps as below,
1 Reboot the mailbox server
2 restart the mailbox assistant service
I'd like know what can i do next step?
       Generation of OAB "\Default Offline Address Book" failed.
Dn: CN=Default Offline Address Book,CN=Offline Address Lists,CN=Address Lists Container,CN=zteservices,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=zteservices,DC=eu
ObjectGuid: a603acd4-ea74-47c3-88a5-ebf25cbc663a
Stats: S:OAB='\Default Offline Address Book';I32:Status=2147500037;Dt:StartTime=2014-02-04T14:50:14.9300281Z;Dt:EndTime=0001-01-01T00:00:00.0000000;S:DC=ztedomain01.zteservices.eu;I32:Total.Records=1908;Ti:TimeWritingFiles=00:00:04.7035164;S:Wasted=False;Ti:Al.Unsorted.LdapElapsedTime=00:00:04.6206741;Ti:MailboxDownload.StoreRpcLatency=00:00:00.0160000;I32:MailboxDownload.StoreRpcCount=6;Ti:MailboxDownload.CpuTime=00:00:00.0312500;Ti:MailboxDownload.ElapsedTime=00:00:00.0496183;I32:Template.FS.BytesRead=1499956;I32:Template.FS.BytesWritten=2216646;Ti:Template.FS.Reading.ElapsedTime=00:00:00.0077045;Ti:Template.FS.Writing.ElapsedTime=00:00:00.0285458;Ti:Template.CpuTime=00:00:03.2031250;Ti:Template.ElapsedTime=00:00:04.7140032;I32:AL.Unsorted.FS.BytesRead=0;I32:AL.Unsorted.FS.BytesWritten=1874031;Ti:AL.Unsorted.FS.Reading.ElapsedTime=00:00:00;Ti:AL.Unsorted.FS.Writing.ElapsedTime=00:00:00.0224695;Ti:AL.Unsorted.LdapLatency=00:00:14.1220000;I32:AL.Unsorted.LdapCount=4844;Ti:AL.Unsorted.CpuTime=00:00:09.8125000;Ti:AL.Unsorted.ElapsedTime=00:00:23.4694472;I32:AL.Sorted.FS.BytesRead=1866395;I32:AL.Sorted.FS.BytesWritten=1866419;Ti:AL.Sorted.FS.Reading.ElapsedTime=00:00:00.0157892;Ti:AL.Sorted.FS.Writing.ElapsedTime=00:00:00.0104285;Ti:AL.Sorted.CpuTime=00:00:00.0468750;Ti:AL.Sorted.ElapsedTime=00:00:00.0573755;I32:AL.Compress.FS.BytesRead=1866407;I32:AL.Compress.FS.BytesWritten=1866407;Ti:AL.Compress.FS.Reading.ElapsedTime=00:00:00.0009518;Ti:AL.Compress.FS.Writing.ElapsedTime=00:00:01.3330312;Ti:AL.Compress.CpuTime=00:00:01.3593750;Ti:AL.Compress.ElapsedTime=00:00:01.3756676;I32:DiffGen.FS.BytesRead=0;I32:DiffGen.FS.BytesWritten=0;Ti:DiffGen.FS.Reading.ElapsedTime=00:00:00;Ti:DiffGen.FS.Writing.ElapsedTime=00:00:00;Ti:DiffGen.CpuTime=00:00:00;Ti:DiffGen.ElapsedTime=00:00:00.0155622;Ti:AL.Total.CpuTime=00:00:11.2187500;Ti:AL.Total.ElapsedTime=00:00:24.9209864;Ti:Total.CpuTime=00:00:14.5468750;Ti:Total.ElapsedTime=00:00:29.8092411;;
System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Exchange.OAB.BaseStream.Seek(Int64 offset, SeekOrigin origin)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.ReadFileHeader(Stream stream, Byte[] buffer, Int32& numberOfBytesRead, UInt32& crc)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.CreatePatch(Stream diffStream)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.DiffFileGenerator.GenerateDiffFile(FileSet fileSet)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.GenerateDiffFile(OABFile addressListFile, OABFile oldFile)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.GenerateAddressListFiles(ADObjectId addressList, String habRootLegacyDN)
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGenerator.Generate()
   at Microsoft.Exchange.MailboxAssistants.Assistants.OABGenerator.OABGeneratorAssistant.ProcessSingleOAB(MailboxSession mailboxSession, IConfigurationSession perOrgAdSystemConfigSession, OfflineAddressBook oab, SecurityIdentifier mailboxSid, String
mailboxDomain)
Exchange Lync Sharepoint

Hi,
Do you mean the new Offline Address Book has been set to default and can be updated successfully? And now, the new issue is that send/receive hang on "Offline address book Connecting to Microsoft Exchange" and will never finish. Is it right?
The following link is a general discussion thread about the same issue. Please refer to it for more helpful suggestions or you can run Test E-mail AutoConfiguration tool and collect some error descriptions to open a new case
for more troubleshooting.
http://social.technet.microsoft.com/Forums/exchange/en-US/548f2ecc-faae-4744-8b33-7de536196d7d/sendreceive-hang-on-offline-address-book-connecting-to-microsoft-exchange-and-will-never-finish?forum=exchangesvrgenerallegacy
Thanks,
Winnie Liang
TechNet Community Support

After install KB2889927 Outlook client cannot load Offline address book.

After install KB2889927 Outlook client cannot load Offline address book. Client says: Offline address book Connecting to Microsoft Exchange, and does nothing.
After Uninstall KB2889927 Outlook clent download address book successfully.
Somebody has a problem with KB2889927?
P.S. Exchange 2013 SP1 RU6

Hi,
According to your description, I noticed that the issue occurred after install KB2889927 for October 2014 Office 2013 updates.
I read the
November 2014 Office Update Release and find that the following KB can resolve the OAB download issue in Outlook 2013, please install it to have a try:
For Office 2013: http://support2.microsoft.com/kb/2899493
Or for Outlook 2013: http://support2.microsoft.com/kb/2899504
Regards,
Winnie Liang
TechNet Community Support

Office 2013 - The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete.

Hi Team,
Just purchased and downloaded Office Home Premium and having trouble with Outlook. For what ever reason, I am unable to create account/add my email address ([email protected]) into the program. Through the set-up process it continuously
tells me that it is unable to connect to Microsoft Exchange, and that it must be online or connected to complete. In the end, it comes up with this pop-up listing a file. Something like that. Any pointers on how to resolve this or are a lot of people having
this problem..
Also, I installed this on my laptop (OSX 10.8.2)
and it worked fine, but not on my desktop (Win8 Pro 64-bit)
Thanks
Andi

Hello,
Does OWA work?
Does this issue occur on other users?
In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over http).
Please make sure the autodiscover.domain.com is included in the certificate.
Thanks,
Simon Wu
TechNet Community Support
Hi I am having the same issue. Brand new computer, using Office 365 and trying to set up Outlook 2013 on Win 7 machine. OWA works fine. But cannot set up Exchange on my desktop.
I don't know what you mean by "In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over
http).
Please make sure the autodiscover.domain.com is included in
the certificate."
Can you please walk me through this? Thank you.

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

APPLE PLEASE HELP! Mail hangs after start, address book never launches!

I've been reviewing postings since friday last week about issues with mail/address book after 10.5.2 and here's a summary:
• Symptom 1: Mail launches slow
• symptom 2: mail hangs while downloading new mail (in my case from 1 particular account according to the activity viewer, while downloading the last, most recent msg, the msg does not have attachments but it stays downloading forever, force quit required)
• symptom 3: mail does not send msgs (in my case it sends one-by-one after each force quit/relaunch)
• symptom 4: duplicate msgs appear, particularly msgs received after 10.5.2
• symptom 5: mail does not quit,, force quit necessary. in my case after i force quit/ relaunch several times mail launches somewhat "normal" but after a reboot or relaunch, problems appear again. (duplicates never go away)
• issues with mail after 10.5.2 are not ISP/email host related, we all have different ISPs and hosts and we all have the same symptoms.
• i also experienced problems with address book, it starts but the window never opens or if it does is completely empty, no functions are possible. this also affected ichat as the info for the contacts cant be retrieved from address book.
thanks for reading and please contribute to the thread if you agree with the summary, APPLE NEEDS TO HELP US!!!

Hi everybody,
I have received an update from my friend who suffered from the Mail problem. In fact, the errors occurring AFTER the restore from Time Machine were due to an ISP's problem. So the restore really worked after all.
So to put it in a nutshell, I would recommend the following process:
1. Quit (or force-quit iff necessary) Mail asap when the application gets stuck. Do not open Mail again.
2. Restore ~/Library/Mail folder from the youngest Time Machine Backup you know Mail was behaving properly.
3. Run the 10.5.2 Combo Updater while all applications are shut down (just to be on the safe side).
4. After the inevitable Restart, check Software Update for more updates and install if necessary.
5. Run Mail and let it rebuild all the Mailboxes.
This should work fine to solve the problem. With the AddressBook case, I should try a similar workflow to get it fixed, yet I haven't tried that one so far.
BTW: I can only encourage you to really get an external drive and use Time Machine frequently. Even if it seems to be expensive in the first place, imho TM is the best piece of software Apple has been inventing for ages. In my case, I also tried to save money and took a leftover 40 gig HD from an old server and got myself a usb-2.0 external box for around 10 euros. Although space is limited, i have been backing up hourly since 1 February and there's still 12 gig to go. I only back um my home directory, as all my personal data, settings and mail are stored there.

Best Solutions For Offline Address Book on Workstations Not Updating Frequently Enough?

We use Exchange 2010 SP2 and we set Outlook 2010 to Exchange Cached mode by default for all workstations. This seems to work OK for the majority of email most of the time, but because we are very frequently adding and removing external mail contacts
and and adding and removing them from distribution lists, the GAL and distribution lists memberships are frequently out of date in the middle of the work day.
Sometimes the users can manually download an updated OAB assuming it has been updated on the server, but sometimes the OAB is not updated yet and redownloading the OAB solves nothing. It is a lot of hassle, confusion about bounced messages and
missing contacts and phantom names in distribution lists with this method.
I notice that for mail contacts, there is an All Contacts address book that is live, but it does not include include anything else other than contact addresses. Distribution List memberships are still out of date until the OAB is updated on the server
and then downloaded to the Outlook client. This is taking too long.
Is there a keyboard shortcut to force the client to do a GAL address lookup in online mode rather than using the cached OAB?
Can Outlook display both an online and offline address book for the GAL and let the user manually select online version of the GAL if a contact or new mailbox or DL has not synced to the OAB yet?
If we set the registry key to force online address books even when Outlook is in cached Exchange mode, is there any performance downside for PCs on the LAN other than the GAL being unavailable when the network is not available?
Would the Exchange server have a significantly higher load if most PCs were accessing the GAL without an OAB cache?
If we should not expect a significant increase in server load or network traffic, we might set desktops to use online access to the GAL and only laptops to use OAB.

Hi,
If users are accessing the GAL without OAB cache, definitely it will increase in server load and network traffic. If you are in cached mode, one suggestion is to define that in Send/Receive Settings:
Go to Send/Receive Groups -> Define Send/Receive Groups
-> Select the account and Edit -> Select
Include the selected account in this group, and check Download offline address book -> Click
OK -> Go back to Send/Receive Groups, select the frequency for automatic send/receive(Schedule an automatic send/receive every x minutes.), and then close.
I hope this setting can help in your scenario.
Regards,
Melon Chen
TechNet Community Support

Exchange 2010 and Outlook 2010 Offline Address Book Download

Hi All,
Strange problem that I can't seem to get to the bottom of.
On a couple of users, about 10/100, can't seem to download the Offline Address Book. When they do a manual Download Address Book through Send/Receive Group, the progress window will remain at about 5% and the status will show "Copying Offline Address Book
Template File". If I leave the window, it will be the same for a couple of hours without erroring out.
We have a casarray set up, forced the ports to 59595 and 59596 for the address book as mentioned the guide. We are not doing SSL redirect on the Virtual Directory. Test-AutoConfiguration from Outlook returns the correct entries. Works for most users but
not all.
On the users that do not work, I've tried deleting the users profile, deleting the Outlook Directory under AppData. Sometimes, magically (for a lack of a better word), if I check the Offline Address Book Directory a few days later, there are files there.
If I then do a manual Download, same thing, the progress bar will be stuck.
Puzzling as I'm not quite sure what else to check.
All clients are on Windows 7 and Outlook 2010.
Any ideas?
Thanks,
Dave K

I also used your recipe --disconnect the wireless mouse-- and the OAB update worked right away.
     (It is not a Microsoft mouse.   )
Thanks for the information.
I have been trying to find information on non-HID.
If you have any quick tips or a pointer to info about this, I wanted to get a better understanding of this topic.
Does this "wireless" for the mouse use the same "wireless" for the laptop regular network access via WiFi ?
(We had some evidence that when the laptop did not use the wireless mouse the OAB worked OK and/or when the laptop was running only on WiFi the OAB worked OK.    Not sure if this is all the same root cause.)
Also, does anyone know if this is something that Microsoft will fix at some point ?
We are trying to determine if "few or many" people here might be having OAB failures and have not reported it.
Thanks again.
keywords ---- Outlook 2010 Offline Addrress Book update OAB Exchange 2007 cache mode wireless mouse Windows 7 W7 hung manual OAB update scheduled / automatic OAB update
==

Exchange 2010 - Offline Address Book and Global Address List Issue!

I don't think I'm going crazy but cant find out why this is happening?
When I search the Address book in cached mode (OAB) in outlook for "Jackie W"
I get a number of users which include "Jackie W***"
but some are "Jackie K***" or "Jackie B***"
but their Office is set to "Westminster"
But this is the strange part when I search on the address book with Cached mode disabled (GAL) I only get users with Surnames begging with
"W" so only "Jackie W***" show up and if I just type in "Westminster" I get users form that location! but not a mix like on the OAB! Also when using the OAB if I type
"Jackie West" it brings up the Jackie from Westminster but this dose not happen when using the GAL because there is no
"Jackie West" in the Address book?
To my knowledge the OAB is just a Copy of the GAL that updates every 24 hours, and should be the same (give or take a few starters and leavers in the last 24 hours) and should pull up the same information when searching is this correct or am I going crazy!
:D
Technical Beta Tester || Matthew John Earley BSc (hons) || www.o0MattE0o.myby.co.uk

Hi MattE,
Does it happen for each Outlook profile you have, from every user account which is on Cached Mode.
A.If not then I believe OAB copy is either corrupted or Out of date.
Checking it on OWA would confirm the actual GAL data.(Similar to Online Exchange)
Client side update runs by default at Startup and every 24hrs , if skipped it will wait for next day or manual update.
1.In Outlook 2010, select the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.
Outlook 2007 users should select Tools from Outlooks uppermost menu, then Send/Receive and Download Address Book from the Tools drop down menus.
2.The Offline Address Book window will appear. Make sure the following options are selected:
##De-check the Download changes since last Send/Receive option
##Make sure Full Details is selected
##Make sure the \Global Address List is selected from the Choose address book drop down menu
Q: How frequently is the offline address book updated on the Outlook client?
A: If left constantly running, Outlook in cached mode automatically updates the offline address book on the client every 24 hours. The 24-hour time period is measured from the time that the offline address book was last downloaded successfully. For example, if you complete an offline address book download at 09:00 today, Outlook will start the offline address book download the next day at approximately 09:00. Therefore, different people will receive updates at different, random times.
Note The default setting on the Exchange computer is to generate an offline address book differential file every morning at 04:00. For a change that is made in Active Directory to reach the client computer, the following events must occur:•The change must be picked up by the Exchange computer that generates the offline address book files. This can take several hours. At worst, it can take 24 hours. This variable will be referred to as "x."
•The Outlook clients must download the offline address book updates every 24 hours. This update can take several hours. At worst, it can take 24 hours. This variable will be referred to as "y."
The update reaches the client machines x+y hours later. It would be rare for a client to ever experience a 48-hour delay or more unless there were some Active Directory or public folder replication issues.
B.If yes, then there is a issue with OAB generation, that needs further troubleshooting depending on the distribution structure used Public Folder based or EWS.
• Try following:
EMC > Organization configuration > Mailbox > Offline address book.
Then right click on "Default offline addressbook" and select properies.
Click on "Distribution" tab, and untick "Enable public folder distribution". Click "Apply" and "OK"
Update the Address Book. Let replication finish.
Now go back to same location and tick "Enable public folder distribution" back again. Click "Apply" and "OK".
Here is a old times article I like:
Offline Address List Generation Overview
http://blogs.msdn.com/b/dgoldman/archive/2005/03/31/overview-of-the-oabgen-process.aspx
One More Old but relevant:
Administering the offline address book in Outlook
http://support.microsoft.com/kb/841273
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Offline Address Book Missing Random Recipients

I'm coming from an upgrade of Exchange 2007 to 2010 in our organization. One major change I've made with our new Offline Address Book is that we no longer have Public Folder distribution enabled, just Web Distribution.
I'm having an issue where Outlook clients in "Cached Mode" are missing random recipients from their offline address book. These aren't just new users, but appear to be random. A client in non-cached mode does not have this problem,
and OWA users do not either. I can delete the offline address book from AppData folder, connect in cached mode, and before the book downloads, I see the missing entries. However as soon as I download the address book, they disappear.
This is causing problems because users cannot Send As one of the missing recipients because they are not in the address book. Another user sees in Outlook that "delivery will fail to these recipients" because they are not in his address book.
I've tried creating a new address book, scanning with OABValidate, etc. OABValidate did find 10 errors out of close to 5000 users, but none of them are users that are missing in the address book. Not sure where else the problem might be, it was
OK in Exchange 2007. Only difference was "Public Folder Distribution" was enabled.

Thanks for your suggestion. I just tried this, and I do see many entries for users have properties truncated or dropped because they exceeded the size limits. These users do still appear in the OAB. However I am still not seeing at least
one of the particular users that I am looking for in the logs. I'm not sure why they would be getting skipped from the OAB but are fine in the address list itself.
EDIT: Another note, on an affected client which is in Cached mode, I can change from Global Address list to *All Users address list, and the missing users are there.
I came across this article, which is for 2003, but seems to describe my situation exactly. However I don't see the missing users show up in logs when enabling the debugging as specified.
http://exchangepedia.com/2007/02/offline-address-book-mystery-of-the-missing-recipients.html

Offline Address Book and GAL corrupted.

I have and Exchange 2013 cluster with 3 servers all performing both CAS and MB roles. This environment was originally a 2003 server, then 2007, then 2010, and now 2013 so it has been migrated many times in the past. It seems at some point something was missed
and now we are having serious issues.
It started when I was unable to create new profiles in Outlook. After much troubleshooting and digging I found I was also having a problem creating new mailboxes in Exchange and even updating settings such as mailbox limits. When I try to create a new Mailbox
I receive the error:
The LdapRecipientFilter "(& (mailnickname=*) (| (&(objectCategory=person)(objectClass=user)(!(homeMDB=*))(!(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=user)(|(homeMDB=*)(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=contact))(objectCategory=group)(objectCategory=publicFolder)(objectCategory=msExchDynamicDistributionList)
))" on Address List or Email Address Policy "\Default Global Address List" is invalid. Additional information: The attribute type 'mailnickname' or its syntax is not defined in the schema.
This all seems to come down to issues with the Global AddressList and the Offline Address List. Thanks to other posts and Google I found that I should simply update these list using Get-AddressList | Update-AddressList and Get-GlobalAddressList | Update-GlobalAddressList.
These commands however through some erros:
Get-AddressList | Update-AddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
[PS] C:\Windows\system32>Get-GlobalAddressList | Update-GlobalAddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
Get-AddressList | Update-AddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
[PS] C:\Windows\system32>Get-GlobalAddressList | Update-GlobalAddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
From what I read this is due to invalid characters in these entries of the Address Books. If I still had my 2010 box I could go in to the Exchange Toolbox, manage the Address Lists and change the Alias of these entries. I don't have a 2010 box though. All
I have is 2013 and from what I have read there is no way to manage the Address lists through the ECP.
I have tried changing them in the Shell with this command:
Get-Mailbox | Where {$_.Alias -like "* *"} | ForEach-Object {Set-Mailbox $_.Name -Alias:($_.Al
as -Replace " ","")}
But this did not work.
How do I fix this issue in an Exchange 2013 environment? Please let me know if more information is needed and thank you in advance for any help.

Hi,
I suggest we rebuild the GAL by contacting a Microsoft Support, or it will be a non-support environment. For your reference, a simple version of the rebuilding steps:
1. Remove the current GAL
2. Run “/PrepareAD” and it will recreate the GAL.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Unable to download offline address book

Upgraded from Exchange 2003 to 2010 and ran through the steps upgrading the OAB to the new format.
I have configured Outlook Anywhere which works but when I attempt to download the offline address book I get the following error:-"Task Microsoft Exchange Server reported error (0x800401f): The operation failed."
These are the steps I have already taken:-
Turn off SSL for the OAB directory in IIS
Created a new OAB on Exchange 2010 and waited overnight to allow for changes.
When I then tried to select the new OAB, this does not appear in the dropdown list on the client either.
Can anyone advise?

check out this...it will work
1
On the CAS server/s stop the Microsoft Exchange File Distribution Service. You can do this from the command prompt with
'net stop MSExchangeFDS'
2
Untick 'Enable Web-based Distribution' of OAB: From EMC-->Org-->Mailbox-->Offline Address Book-->double click on your Offline Address Book (normally called 'Default Offline Address Book')-->'Distribution' Tab-->Untick
'Enable Web-based Distribution' then press Apply. You can also do it from
EMS with the command 'Get-OfflineAddressBook | Set-OfflineAddressBook -VirtualDirectories:$Null'. This should of resulted in the
<Drive>:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB\<GUID> folder being removed from your CAS server/s
3
Open EMS and do "Get-OABVirtualDirectory | Remove-OABVirtualDirectory-confirm:$false". This will remove the OAB Virtual Directory from all of your CAS server/s. So use the -WebSiteName parameter if you have more than 1 CAS
server and you only want to perform this reset on 1 server.
4
Delete/Rename the <Drive>:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB folder on the CAS server/s
5
Delete/rename the <Drive>:\Program Files\Microsoft\Exchange Server\ExchangeOAB
folder on the OAB Generating server (usually a mailbox server).
6
Open EMS and do "New-OABVirtualDirectory -Server <CASServerName>".
This will create the OAB Virtual Directory on the CAS server and will create the <Drive>:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
folder on the CAS server too. Repeat this step for each of your CAS servers. If you only have one CAS server then you do not need the
Server parameter. This will also set the InternalURL value of the
OABVirtualDirectory to "http://<CASfqdn>/OAB" which is fine if you don't want to use SSL internally to download the OAB (this is the default Exchange setting). WARNING: SBS seems to default to HTTPs on the OAB
VD because of the Bindings on the SBS Web Applications web site, so I suggest you use HTTPs, or if you really want to use HTTP then look at the Bindings and which HostNames will allow you to connect to the SBS Web Applications web site on port 80. on SBS use
'New-OABVirtualDirectory -WebSiteName "SBS Web Applications"' To ensure the OAB VD is created under the correct web site.
7
Open EMS and do 'Get-OfflineAddressBook | Set-OfflineAddressBook -VirtualDirectories "<CASServerName>\oab (default web site)"'. On a SBS server the (default web site) is normally (SBS Web Applications), so open IIS and confirm
what the web site name is that contains your Exchange Virtual Directories and then use that value instead of (default web site) if you need to. You can do this step in EMC as you may find it easier, especially if you are running multiple CAS servers.
8
Open EMS and do "Get-OfflineAddressBook | Update-OfflineAddressBook". This will recreate and populate the
<Drive>:\Program Files\Microsoft\Exchange Server\ExchangeOAB folder on the OAB Generating server (usually a mailbox server) and it will also share the folder out as
ExchangeOAB.
9
On the CAS server/s start the Microsoft Exchange File Distribution Service. You can do this from the command prompt with "net start MSExchangeFDS". This will copy the
<Drive>:\Program Files\Microsoft\Exchange Server\ExchangeOAB\<GUID> folder on the OAB Generating server to the <Drive>:\Program Files\Microsoft\Exchange Server\ClientAccess\OAB
folder on the CAS server/s.
Recycle the MSExchangeAutodiscoverAppPool Application Pool in IIS, so autodiscover picks up the new OAB URLs. Then restart Outlook so it reads the new Autodiscover information about the OAB URLs and test Downloading the Offline Address
Book from an internal Outlook 2007/2010 client and it should now work.
regards

Offline Address Book problem

Scenario:
We had an Exchange 2010 Server that we wanted to temporarily migrate over to another server, then migrate back. We ended up deciding not to migrate it back, but now it will be migrated to another piece of hardware. There are 3 Exchange Servers involved;
Exchange1 (the originating server, which has since been deleted from AD), Exchange2 (the temporary mail server), and Exchange3 (the final destination).
Problem:
Currently, Exchange1 has been deleted from AD, mail is flowing on Exchange2 and I'm trying it install Exchange onto the third server, but I'm having a problem with Offline Address Books. I receive the following error during the initial installation process
for Exchange 2010...
Client Access Role Prerequisites: Failed
Error: The nominated Exchange server for offline address book 'Base-OAB' has been deleted. Nominate a valid server and restart setup.
And naturally, I receive the following when I attempt to update the OAB...
Error: Exchange server "PEARCEDEL:903400db-dd36-463f-950e-3d1db9313db0" was not found. Please make sure you typed the name correctly.
Details:
When I look at the OAB on Exchange2, I can see the default OAB that derived from Exchange1. I've tried to move that OAB to Exchange3, but i get the following (I'm also unable to delete it):
Error: You must provide a value for this property. Warning: The server from which this offline address book is being moved, "PEARCEDEL:903400db-dd36-463f-950e-3d1db9313db0", no longer exists in Active Directory. The
OAB will be moved, but this will lead to a full OAB download for all users who are provisioned to use this OAB. If public folder distribution was enabled, the older replica will be removed from the public folder. Also, some OAB settings may be
changed during the move. Please examine the OAB after it has been moved and verify the settings.
Now, the above message says that it will move, but it doesn't.
I also receive that same "You must provide a value for this property." error when I try to create a new OAB.
I'm not concerned about salvaging the old OAB, I just need to be able to install Exchange on Exchange3.
Thank you in advance for your help!

And naturally, I receive the following when I attempt to update the OAB...
Error: Exchange server "PEARCEDEL:903400db-dd36-463f-950e-3d1db9313db0" was not found. Please make sure you typed the name correctly.
Details:
When I look at the OAB on Exchange2, I can see the default OAB that derived from Exchange1. I've tried to move that OAB to Exchange3, but i get the following (I'm also unable to delete it):
Error: You must provide a value for this property. Warning: The server from which this offline address book is being moved, "PEARCEDEL:903400db-dd36-463f-950e-3d1db9313db0", no longer exists in Active Directory.
Hi,
Manually removing Exchange 2007 and later versions using ADSIEDIT is not supported and will not do the necessary cleanups of different settings outside the servers own container.
With that said, you will need to manually change the OAB Generation Server for your OAB using ADSIEdit and you do that by modifying the setting configured for
offLineABServer shown in the picture below.
Martina Miskovic

How do I add multiple email addresses i have received (900) to my address book instead of doing it one by one?

how do I add multiple email addresses i have received (+ -900) to my address book instead of having to do it one by one?

Grab them all and drag them to the Address Book.
Roger

Cannot create a new Offline Address Book

I have 2 instances of Exchange Server installation in one single organisation (by one per domain):
1. Exchange 2010 Version 14.3 (Build 123.4).
2. Echange 2013 Version 15.0 (Build 1044.25).
I have created new OAB and arbitration mailbox following
this article.
It is result of command:
[PS] C:\Windows\system32>Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "*oab*"} | ft name,servername
Name ServerName
BK Arbitration OAB vsrv-exbk
But when i try generate new OAB using command:
Update-OfflineAddressBook -Identity "OAB-FAB"
I get this error message:
Не удалось создать автономную адресную книгу "\OAB-FAB". Это может быть вызвано двумя причинами: служба помощников по обслуживанию почтовых ящиков не
запущена на сервере "SRV-MAILBOX.xxx.local" или у вас нет разрешений на выполнение этой операции. Сообщение об ошибке: "Не удается вызвать службу по
мощников по обслуживанию почтовых ящиков на сервере. 'SRV-MAILBOX.xxx.local': сбой. Ошибка RPC: -2147220990.".
+ CategoryInfo : InvalidResult: (OAB-FAB:OfflineAddressBookIdParameter) [Update-OfflineAddressBook], LocalizedException
+ FullyQualifiedErrorId : [Server=VSRV-EXBK,RequestId=84bb0fb1-d6dd-4718-a704-4e9a20e178b6,TimeStamp=19.02.2015 12:07:00] [FailureCategory=Cmdle
t-LocalizedException] 12FE7FE1,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateOfflineAddressBook
+ PSComputerName : vsrv-exbk.xxx.local
Roughly translation from Russian is - "Cannot create a new Offline Address Book
"\OAB-FAB" This may be caused to two reasons: the service "Mailbox Assistant service." did not started on "SRV-MAILBOX.xxx.local"
server or you do not have permission to perform this operation.
I investigated this situation and found out that i have "Organisation Management" role on my account, and "Mailbox Assistant service." is started on server "SRV-MAILBOX.xxx.local".
I try to restart the service but it does not fix this issue.
Please help me ;)

Hi,
How did you create a new OAB and an OAB Generation Mailbox? When creating new OABs after Exchange CU5, we need to specify the GeneratingMailbox property.
For example:
New-Mailbox -Arbitration -Name "BK Arbitration OAB" -Database DB4 -UserPrincipalName [email protected] –DisplayName " BK Arbitration OAB"
Set-Mailbox "BK Arbitration OAB" –Arbitration –OABGen $true
New-OfflineAddressBook -Name "OAB-FAB" –GeneratingMailbox "CN= BK Arbitration OAB,CN=Users,DC=contoso,DC=com" –AddressLists "Default Global Address List"
For more information, please refer to this article.
http://blogs.technet.com/b/exchange/archive/2014/05/13/oab-improvements-in-exchange-2013-cumulative-update-5.aspx
Best Regards.

Send/receive hang on "Offline address book Connecting to Microsoft Exchange" and will never finish?

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