Send to Illustrator/Photoshop is not working

I've got the latest versions of the CC2014 apps installed. I'm signed in and CC App is running on my Mac taskbar, and I checked in Illustrator and Photoshop and it shows me signed in to my account. I'm signed in to my CC account in Draw and Line on my iPad, bit when I tap "Send to Illustrator" or "Send to Photoshop", I get the progress icon, then a message saying "Sent", but it never shows up on the desktop app. I've tried it with the apps running and closed. I've removed previous versions (CS6 and CC), but no luck. I've tried making sure both iPad and MacBook Pro are on the same WiFi network. No luck so far. Any ideas?

Hi Peter,
The Send to Illustrator/Photoshop operation sends the file to all of the machines linked to the same account you sent the file from in the Mobile apps. The first time after you restart the Creative Cloud app, the Send to... operation can take longer to receive these notifications to launch the desktop app and open the file, specially with older releases of the Creative Cloud app. Can you confirm your version for the Creative Cloud app? The latest version is 1.8.0.447. You can find this information in:
Settings\Preferences\General Tab\Account
Also, updated versions for Adobe Illustrator is 18.1.0 and Adobe Photoshop is 20140926.r.236
Hope this helps,
Jose

Similar Messages

  • I am using Windows 7 64-bit. After installing Photoshop Elements 13 and trying to run it I always get the message: Photoshop does not work anymore. And it doesn't.

    I am using Windows 7 64-bit. After installing Photoshop Elements 13 and trying to run it I always get the message: Photoshop does not work anymore. And it doesn't.

    Hi Hardy Tasso,
    Are you seeing this problem since first launch of PSE13 after installation or recently?
    Please try:
    Keep Ctrl + Alt + Shift keys pressed while launching PSE13 Editor and click OK on the dialog that comes next.
    Thanks,
    Anwesha

  • Intermittent problem- send or comment buttons will not work- Reboot only sometimes fixes- does not happen in IE

    Recently I have found that when in FB- the 'send' or 'comment' buttons do NOT work. I have also just found that the X along side a post - to get the dropdown to hide, etc- does not work either.
    I have logged of and back on. I have closed firefox and restarted. I have cleared cache, cookies, etc. and then restarted firefox. Nothing works. It seems like this happened a few times and when I came back to the computer after several hours, it was ok. Most of the time I have to reboot.
    While this is happening, some other functions work fine. For instance, if I click on HOME or PROFILE it works. Only seems to be the 'buttons'.
    What's making me really crazy is that it is intermittent! And when it happens, if I open IE (ugh) it works fine.
    Only fixes found at FB are to clear cache, cookies, etc. which I have already stated do nothing at all. Any ideas?

    Do you have that problem when running in the Firefox SafeMode? <br />
    [http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
    ''Don't select anything right now, just use "Continue in SafeMode."''
    If not, see this: <br />
    [http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

  • I have downloaded the Adobe CC free trial.  But when I tried to use the photoshop, it always tells me the photoshop was not working and will be closed.  What did I do wrong ?

    I have downloaded the Adobe CC free trial.  But when I tried to use the photoshop, it always tells me the photoshop was not working and will be closed.  What did I do wrong ?  I like to try it before I buy.  Help, please !

    Could you go to (in Photoshop) Help>System Info>Copy and paste here in its entirety? Also, if there is a crash report paste it here as well.
    Benjamin

  • Illustrator Short Commands Not Working

    Hi Team,
    My illustrator CS6 short commands have stopped working.
    Any time I try to use any CMD + Key, illustrator will not react.
    This has been on going for a few months, I have tried resetting preferences but nothing has changed.
    If someone could please help.
    Thanks,
    Brandon

    Hi Jacob,
    I have tried resetting preferences and few other options.
    Anytime I press the CMD key the option at the bottom just changes from selection to direct selection, if that helps.
    Should I uninstall and reinstall illustrator?
    I no longer have my access key.
    Thanks,
    Brandon
    Date: Wed, 8 Jan 2014 15:39:58 -0800
    From: [email protected]
    To: [email protected]
    Subject: Illustrator Short Commands Not Working
        Re: Illustrator Short Commands Not Working
        created by Jacob Bugge in Illustrator - View the full discussion
    THS,
    You may try the following (you have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press CtrlAltShift/CmdOptionShift during startup (easy but irreversible);
    4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
      http://www.adobe.com/support/contact/cscleanertool.html
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5994475#5994475
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5994475#5994475
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5994475#5994475. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Illustrator at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • I keep trying to download Photoshop CS3 and a get a 404 error page, does Photoshop CS3 not working with a new Mac operating system?

    I keep trying to download Photoshop CS3 and a get a 404 error page, does Photoshop CS3 not working with a new Mac operating system?

    you must also use a browser that allows cookies.  try a different browser or download from adobe.com
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number

    I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number@

    What message do you get when you try to activate it?

  • Send icon on touchcsreen mostly not working in facebook messenger unless I turn off iphone 5s on and off again, very annoying having to do it after every message!

    send icon on touchcsreen mostly not working in facebook messenger unless I turn off iphone 5s on and off again, very annoying having to do it after every message!

    YYour annoyed at Facebook right since you're using their messenger app. Ask Facebook or look at their support site.

  • TS1702 My "send" button for iMessage is not working. Anyone else having this oproblem?

    My "send" button for iMessage is not working. Anyone else having this problem?

    Mine isn't working either for my iPhone. I tried activating it again and it won't wont let me select my number for iMessage:/ it only lets me add an email address which is pointless seeing as I use I message to txt from my number.

  • CC 2014.2 Illustrator and Photoshop will not work properly on 10.7.5

    I have recently download Illustrator and Photoshop CC 2014.2 on my MacBook Pro version 10.7.5.
    I notice some of the functions where not working properly. For example Bounding box in Illustrator will not appear for rectangle tool. Color strip on the color box will appear as sold color instead of strips of different colors for me to choose.
    I called the Adobe to find out why is this happening and they told me it was because I don't have the latest OS on my MAC. Do to company policy I can't upgrade my OS to the latest version. Adobe send me the link that is not working for two times and need the correct link ASAP.
    Can you guys please send me the right link for me to downgrade?
    Thank you

    Piruki have you tried utilizing the Previous version option within the Creative Cloud Desktop application?  You can find additional details under the install Previous version section of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  • Adobe Photoshop CC not working

    Adobe Photoshop CC is not working today when it was working fine yesterday.  Windows says it isn't working sends a message and closes the programe down.  I am a Tafe student I do not know anything about IT all I want is for the programme to open and work.  There seems to be little avenue to get assistance with this Cloud.  Can anybody help?  I cannot find the uninstall button/component either.

    Hi Ashutosh
    Richard Curtis has advised i come to you.
    Since the release of 14.2 I have been unable to update to this version from 14.0 - even CC says I'm up to date.
    I uninstalled, downloaded 14.2, downloaded CC Manager, installed it all. Still installed as 14.0
    Now today when trying to login to CC it logs me straight back out. Richard suggested reinstalling CC Manager but I can't because when i get to the stage of install, it asks me to login....logs me straight out.
    So, i am stuck ! I saw all the new features at Photoshop World at the Adobe brief but fear I won't be able to update when it's released.
    I would absolutley appreciate any help you can give.
    Thank you
    Dave Clayton

  • Photoshop cs6 not working

    I have a macbook pro, running yosemite and my photoshop was working. Today I tried to open and it kept hanging up and becoming unresponsive. I tried to reinstall and update and it still is not working.
    I cannot think of anything new or different that I have done with computer. I also opened illustrated and indesign without any problems.It is a creative suite design and web premium bought about 2 years ago as a student.I don't know what else to try. Any and all suggestions would be appreciated. Thanks in advance

    Awesome, glad it's working for you now! Thank you for checking back and letting us know what the issue was. Be sure to mark the solving post (your last post; non-compatible plugin) as correct. This will mark the issue solved and will help other users find solutions to similar problems.
    Just an FYI for you and anyone else who reads this: holding the Shift key as you start Photoshop will give you the option to skip loading third party plugins.
    Benjamin

  • Photoshop brushes not working

                   All my Adobe programs (Illustrator, Photoshop, Elements, ects) the paintbrush commands (or simply brush) will not work. Someone suggested uninstalling Photoshop and performing a clean reinstall. I tried that but now the Photoshop installer program wants me to put the original program CD in the D: drive - unfortunately my D: drive is a harddrive so there is no way for me to put the CD in there!! I also suspect that all my Adobe programs are corrupted not just Photoshop. Does anyone know what happened and how I can go about taking care of the problem?
    Thanks and Merry Christmas,
    geraldpeterson

    To me it sounds like windows changed your drive letters or something. D drive should always be your CD/DVD drive by default.
    My computers look like this:
    A: is for the old floppy drive (I don't have one so it is turned off in the bios)
    B: floppy old disk not used
    C: primary drive
    D: CD/DVD
    E: Second drive
    F: USB stick
    So either you set it up this way or windows changed the sequence.
    What OS do you have? I will do some searching about changing the drive letters.
    For XP:
    http://support.microsoft.com/kb/307844
    Another link
    http://windows.microsoft.com/en-us/windows-vista/Change-add-or-remove-a-drive-letter
    http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/2d6b0729-fa6d-4da5-b 347-abf539e13ee9

  • Photoshop does not work after update

    Was on phone to help for 77 minutes - did not solve problem
    PC - Windows 8.1
    Did most recent update of Photoshop 2014
    Relaunched PS got this message
      3.  Clicked OK got
    4. Clicked Check online . . . 
    5.  Window closed nothing happened
    6.  Uninstalled and reinstalled PS
    7.  Went to Adobe and read what I should download and where to place. Did it - no change
    8.  Called Amazon after 25 min wait ended up talking to a woman for 77 minutes and she took over my computer did a lot of changes.  Nothing worked
    9.  She then uninstalled program  and had me reboot.  I informed her when I rebooted it would disconnect my phone and she said she would call back.  She did but before the reboot. So will have to start from the beginning on the phone another 2 hrs wasted.
    10.  I re-installed the program and nothing has changed.
    PLEASE HELP!!1

    @ Talha1997,
    Please follow the below mentioned steps let me know if they work:
    1. Uninstall current Ps CC app, If there are any issues with CC uninstall then run the Cleaner tool to remove Ps CC :http://www.adobe.com/support/contact/cscleanertool.html .
    2. Restart your system
    2. Install Ps CC app from Creative Cloud
    3. Do not launch Ps
    4. Update to 14.1.2 via the Creative Cloud desktop application
    5. Once the updates are successfully applied, Launch Ps CC to verify.
    If it does not work please let me know, I would try to resolve it over a connect session.
    Regards,
    Ashutosh

  • Adobe photoshop tools not working on a Surface tablet randomly?

    I just installed CC Adobe photoshop on my Surface Pro 3 tablet and it has been nothing but frustration.   For reasons I cannot discern, the tools do not work on my image at random times.  I'll have smudges on one of the layers, and I choose the eraser tool and it won't erase anything in any layer.  I can't draw anything with a brush or pencil either.  In fact the tools stop working altogether. Yes the layer is active and visible, no it's not locked.  Very frustrating, and I'm at wits end. The only thing I've been able to do is save my work in stages, and go back to the previous stage if this happens. Is there a glitch on the Surface pro 3 with photoshop that causes it to not respond?

    I was having the same trouble, so i went to Adobe Help's Preferences > General Settings and switched to Display Local Help content only = Yes. As it says there, it disables the online links, but if you have an updated version of Help downloaded, it's easier and quicker anyway than the online system, and likely all you were needing anyway. You can always turn it back on later.
    Brad

Maybe you are looking for

  • Help needed regarding creation of report

    Hi all I am using apex 4.0 and oracle 10g I am creating a classic report and I have columns to display in the report. ex col A, Col B and Col C I am getting the values of Col A and Col B values from the table. I need to get the value of Col C from a

  • How to handle Scrollbar's event in the Form Block !

    I want to create three Block like Block : X-axis , Source From View Block : Y-axis , Source From View Block : Cell , Source From Stored Procedure. The relation is (X-axis , Cell) , (Y-axis ,Cell). Then , if i scroll X-axis or Y-axis Scrollbar , then

  • Top level navigation is lost

    Hi All, FYI We are building a sandbox system and doing branding for it. I had downloaded the par file zipped it and extracted its content made a lil change in a java script same as our existing portal, and uplaoded the file through administration con

  • Trackpad will not swipe or scroll

         Today is the first day my trackpad won't swipe or scroll.  The cursor will move and I can click, but it won't perform any other options.  I have changed the batteries, shutdown the computer, when I look at preferences and trackpad, it says no tr

  • LR4 final - MY WISH LIST

    1. Develop - restore the brightness !!! 2. Book - add custom page size!!! 3. Slideshow - be able to add music to a presentation in PDF!!! Please, Adobe, I beg you! iREM.