Sending Alerts using CCMS

Hi ,
   I have a scenario like FILE->XI->R3 ..We have inbound proxy in R3 to process and we are raising some exceptions if any error occurs..We have also scheduled a Background job to reprocess the errored messages..
               So the job considers these exception messages as errored one and reprocessing and the result is we are not able to see the error message..
        Is it possible to capture these error messages and send mails using CCMS
Note :-
   1.Is there any way to ignore Exception raised message in RSXMB_RESTART_MESSAGES for not to process..Dont suggest me copy and do the changes in that pgm.

Hi,
check these blogs and check if they help,
<a href="/people/aravindh.prasanna/blog/2005/12/23/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part--1">Configuring scenario specific E-mail alerts in XI-CCMS: Part - 1</a>
<a href="/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2">Configuring scenario specific E-mail alerts in XI-CCMS: Part-2</a>
<a href="/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3">Configuring scenario specific E-mail alerts in XI-CCMS: Part 3</a>
Regards
Bhavesh

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    Alert Notification Step-by-Step
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    Defining Alert Classifications
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    Example Configuration: Forwarding Alerts to the ALM
    Use
    This procedure shows as an example the configuration steps that you must perform to forward alerts to Alert Management. In this example, you want to assign different alert categories to two monitoring areas:
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    ·        An alert category CCMS DIALOG is to be created in the ALM for alerts of the MTE class R3DialogResponseTime (average response time of the dialog service).
    Since the alert category is transferred as a parameter of the method definition for the auto-reaction method CCMS_Send_Alert_to_ALM, you must therefore create two different method definitions from the template, which you can then assign to the relevant nodes.
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    Proceed as follows to display CCMS alerts using ALM. CEN stands for the central monitoring system.
    Creating an RFC Connection Between the CCMS and the ALM
           1.      You require a user for the RFC connection between client 0 of the central monitoring system (CEN) and the work client of the ALM system. To provide this, start user maintenance in the work client of the ALM system by calling transaction SU01.
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    Tab Page
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    Address
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    E-Mail/ Other communication
    Specify an e-mail address. This is to be the sender’s address of the e-mails with which you are informed of inbound alerts by the ALM.
    You can also use Other Communication to specify the addresses of other types of communication (fax, SMS).
    Logon Data
    Enter any initial password, and repeat your entry.
    Roles/Profiles
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           4.      In client 0 of the central monitoring system (CEN), create an RFC connection to the work client of the ALM system. To do this, start Display and Maintain RFC Destinations by calling transaction SM59.
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    Enter 3 for Connection to ABAP System.
    Description
    Enter any description for the RFC destination; confirm your entries up to now by choosing Enter ().
    Technical Settings
    Specify the desired server or the desired logon group of the ALM system.
    Logon/Security
    Specify the logon data of the ALERT user created above. Ensure that you specify the client in which you created the user.
           6.      Save your entries.
           7.      Make this RFC destination known as the RFC destination of the Alert Management Systems in client 0 of CEN. To do this, start transaction SALRT1, and enter the destination created above in the input field RFC Dest.of Alert Server.
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    You want to forward alerts from the areas Dialog and CPU to the ALM in the context of monitoring. Since each area is overseen by different employees, you require two different alert categories in the ALM. You want to specify a fixed user as the recipient for both categories. In addition, an escalation user is to be informed after 120 minutes.
           8.      Change the alert categories, by calling transaction ALRTCATDEF in the work client of the ALM system.
           9.      Switch to change mode by choosing the Display/Change button .
       10.      You are on the Change Alert Categories screen. Since all alerts from the monitoring infrastructure have the alert classification CCMS ALERTS in the ALM, choose the classification by double-clicking it.
       11.      To create a new alert category, select the existing category CCMS TEMPLATE as a template in the table in the upper right, and choose Copy Alert Category (). Enter CCMS CPU as the name of the new category. Create the category CCMS DIALOG in the same way.
       12.      Both new alert categories are now displayed in the list of existing categories. To start the method, choose the node by double clicking it. Activate the indicator Escalation Active in the Properties group box and enter any Escalation Recipient and a Tolerance Time in Minutes.
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    The report is also used for the reorganization and multiple sending of unconfirmed alerts. It may, therefore, be useful to schedule multiple jobs with different variants of the report RSALERTPROC, depending on their function. For example, you could schedule a job for the escalation every five minutes, and another for the reorganization every weekend.
       13.      To set fixed recipients for the selected category, choose the Fixed Recipients () button, and then choose New Entries on the screen that appears after this, Change “Fixed Alert Recipients“: Overview. Specify fixed recipients for both new categories.
    Note that if you are using the external communication methods e-mail, SMS, and fax, all recipients and the RFC user must have a valid communication method, which is maintained in SAPconnect, in user maintenance (transaction SU01).
       14.      Ensure that the Dynamic Text indicator is activated in the Properties of the alert categories, since the text for the alert is determined not in the ALM, but rather in the CCMS.
       15.      If alerts are to be confirmed using the external communication methods e-mail and SMS, you must set the sender for the alert information. To do this, choose Settings ® Configuration in the menu of the transaction ALRTCATDEF. The View: Change “Alerts Configuration”: Detail screen appears. Enter the user ALERT in the Inbound Processing group box. This means that ALERT is the sender of the alert information.
       16.      Save your entries.
       17.      In Alert Management, you can determine the times at which you want to be informed about an alert, and whether external communication methods (mail, SMS, fax) are also to be used. This is done in a BSP Application, which you can call using transaction ALRTINBOX ® Personalization or with the following URL:
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    http://myServer.sap-ag.de:1080/sap/bc/bsp/sap/alertinbox
       18.      A screen on which you can specify the desired delivery method depending on the time appears. By default, alerts that occur are sent to the recipient, irrespective of time, in the UWL, application, or Alert Inbox and are also sent by e-mail, if this external communication method is configured. You also have the following options:
    ¡        Choose the time-independent delivery radio button and, if applicable, the additional external delivery types (Mail, SMS, Fax).
    External communication methods must be configured in SAPconnect. The communication data, such as e-mail addresses, must also be maintained in the user settings for the recipient and the RFC user in transaction SU01.
    ¡        Choose the time-dependent delivery radio button and, if applicable, the additional external delivery types (Mail, SMS, Fax). You can specify a factory calendar and the type of delivery with the corresponding time periods.
       19.      You can also specify a substitute.
       20.      Save your entries.
    Configuring SAPconnect
    If alerts are to be sent to users using the external communication methods e-mail, SMS, and fax, these must be configured in SAPconnect (transaction SCOT). The communication data, such as e-mail addresses, must also be maintained in the user settings for the recipient and the RFC user in transaction SU01.
    This configuration is performed in the work client of the ALM system.
    For detailed documentation about SAPconnect, see:
    ·        Quick Guide to SMTP Configuration
    ·        Guidelines for HTTP Configuration
    Tailoring the Auto-Reaction Method
    Since you want to assign two different alert categories to different nodes, first copy the original method CCMS_Send_Alert_to_ALM twice, so that you can then set the CATEGORY parameter of the two copies to the value CCMS CPU or CCMS DIALOG.
       21.      In the work client of CEN, start the Customizing transaction for the monitoring architecture by starting transaction RZ21.
       22.      In the Methods group box, select Method Definitions and choose Display Overview.
       23.      Select the method CCMS_Send_Alert_to_ALM and choose Copy (). Specify ZCCMS_Send_Alert_to_ALM_CPU as the name. Create a second copy with the name ZCCMS_Send_Alert_to_ALM_DIALOG in the same way.
       24.      In the list, select the new method definition ZCCMS_Send_Alert_to_ALM_CPU, and choose the Edit Data button (). Switch to change mode by choosing Display « Change ().
       25.      Switch to the Execution tab page. Ensure that the Any Server radio button is activated in the Execute Method group box for nodes that are supplied with values by the CCMS AgentsSAPCCMSR.
       26.      Switch to the Parameters tab page. Specify the parameter value CCMS CPU for the parameter CATEGORY.
       27.      Switch to the Release tab page, and release the method as an auto-reaction method. Save your entries.
       28.      Adjust the method definition ZCCMS_Send_Alert_to_ALM_DIALOG in the same way; choose the parameter value CCMS DIALOG for the CATEGORY parameter here. Save your entries.
    Assigning the Method as a Local Auto-Reaction Method
    In this example, you want to assign the created method definitions to the monitoring object CPU and the MTE class R3DialogResponseTime (see Assigning Methods to MTE Classes or Individual MTEs).
       29.      In the work client of CEN, start the Alert Monitor by calling transaction RZ20.
       30.      In the monitor list, expand the SAP CCMS Monitor Templates monitor set, and start the Entire System monitor by double-clicking it.
       31.      Expand the subtree of any application server and select the subtree Operating System ® CPU there. Choose Properties. In this way, you set properties for the monitoring object CPU, which are inherited by all monitoring attributes of this object that do not have their own method assignment.
       32.      The system displays the Monitoring: Properties and Methods screen. Select the name of the MTE Class (CPU) in the header data of the screen by double-clicking it. In this way, you change the properties of the MTE class CPU, not just the properties of the subtree of the selected server.
       33.      The Monitoring: Methods screen appears. Switch to change mode by choosing Display « Change ().
       34.      In the Auto-Reaction Method group box, choose the Method Name radio button and enter ZCCMS_Send_Alert_to_ALM_CPU in the associated field. Save your entries.
       35.      Set the method assignment for the MTE class R3DialogResponseTime, to which you assign the auto-reaction method ZCCMS_Send_Alert_to_ALM_DIALOG, in the same way. There are nodes of this MTE class in every subtree of an application server under R3Services ® Dialog ® Response Time.
    Result
    You have set up the forwarding of selected alerts (CPU, dialog response time) to Alert Management. If an alert occurs in one of the assigned nodes of the alert monitor, the specified recipients are immediately informed in the Alert Inbox (transaction ALRTINBOX) using the ALM. If escalation is activated and the alerts are not confirmed within a defined period of time, the escalation users receive the alerts.
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    sagar
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    http://help.sap.com/saphelp_nw04/helpdata/en/e5/5d1741b393f26fe10000000a1550b0/frameset.htm
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    I don't want to run the Mail service on the Server. I'm quite happy with my ISP's mail service. Besides, I have a dynamic public IP address, hence no rDNS entry (so I couldn't run Mail if I wanted to).  And I don't have the expertise to configure and maintain the Mail service.  But I would like to get the Server to send me any important alert notifications by e-mail.
    I have access to an authenticated SMTP server I can use to relay the outbound alert notification emails. But I don't know how to coerce the alert service into using it.  Is it possible to do so, or does one need the full-blown Mail service to be configured (with both dovecot and postfix running) in order to get Alerts to be e-mailed?
    Thanks for any help.

    @MrHoffman,
    Thanks for the pointers and suggestions.
    The config for my ISP's SMTP server is correct. I specified the port (:465), and double-checked userid/password. It's the same as used by all our e-mail clients (a half-dozen or so on various Macs, iPhones, iPads, Linux boxes), all of which work fine from my LAN.
    As for DNS, it seems OK.  (I am indebted to you for the excellent series of articles on servers and networking  at http://labs.hoffmanlabs.com/node/1705 )
    The changeip command reports:
         The names match. There is nothing to change.
         dirserv:success = "success"
    However, I should point out that I do not have the DNS service enabled on ML Server.  I already have a local DNS running on my gateway router. (it's an instance of the dnsmasq process that is part of Tomato firmware).  It has local names defined for all the servers and hosts on my LAN, and provides rDNS for them as well.
    However, what I haven't done is enabled the Mail service.  You've (slightly) misunderstood the core of my plan.  My intent is not simply to secure the local mail server against remote access.  I don't want either remote or local users from accessing the mail server. I don't want it listening for POP or IMAP connections from anywhere (on my LAN or remotely). I don't want it receiving inbound mail from anywhere. I don't want it relaying outbound mail for any client on my LAN. All I want the ML Server to be able to do is to send me alerts (by e-mail) when it's in need of attention. Other appliances on my LAN (eg. a NetgearReadyNAS) can send me e-mails when they are unhappy, and I hope I can coerce the ML Server to do the same.
    I know I don't have the expertise to operate and maintain my own mail server, and I'm quite happy with the mail service provided by my existing network service provider. Plus, I'm behind a cable modem with a dynamic IP address, so I'm unable to establish my own rDNS record (which I understand is required to handle inbound mail).
    It looks like the next step is to turn on the Mail service. But I'm sure it's going to be unhappy since there's no MX record set-up. I was hoping there was a way that ML Server could simply send out its own outbound alerts (using my ISP's SMTP relay) without having the incoming part of the mail service active. But perhaps Apple didn't anticipate that sort of configuration.

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