Sending as email attachment from Word 2013 gets stuck in Outbox

I am using Office 2013 and use the send document as attachment option within Word to email documents. The documents that I email are from a shared exchange mailbox. Whenever I do this the emails get through to the receiver but are stuck in my personal outbox
rather than sending and heading to the shared sent box.
This only occurs when I use this option from Word, eg: I can send Excel attachments from within Excel and it goes to the shared Sent box.
I am also able to successfully send emails from with Outlook via the shared account.
I am unable to find any settings in Word that affect this behavior, any ideas?

Hi,
Please run Word in Safe Mode to test if it's 3rd-party add-ins related:
Press Win + R and type “word.exe /safe” in the blank box, then press Enter.
If there’s no problem in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
We can also refer to the link below, to learn more and check the possible settings that may affect this behavior:
http://www.msoutlook.info/question/278
Regards.
Melon Chen
TechNet Community Support
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
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