Sending deadline monitoring mails....

Hi all,
I have created a workflow to send mail (user decision to approve or reject buttons) to an approver. If he doesnt respond to it till 3 days, a mail should be sent to his higer level person (say supervisor) and this supervisor should approver or reject the notification. If supervisor also doesnt take any action till 5 days a mail should be sent to the higer level person(manager) and manager should approve or reject the notification. This escalation goes on till 5 levels.
any suggestions and solutions would be very helpful.
Regards,
Gautham P

hi gautham,
use modeled deadline monitoring for sending the email to higher level, and activate the processing obsolete option in the outcome tab of the activity so that the as soon as the deadline is missed the task disappears from his inbox. For using the same you go into latest end tab of the activity there you can make the required deadline monitoring, If you want to terminate the workflow automaticallly aftr it has been esclated to the 5th level and the deadline has been missed, you need to define a terminating event and attach the same in the modelled deadline branch of the activity at the 5th level.
Hope it helps.
Cheers
Saurabh Anand.
P.S: Please award point if it helps

Similar Messages

How to send Deadline Monitoring mails to an external mail (LOTUS NOTES)?

Hi all,
1. I know how to send Deadline Monitoring mail to an SAP INBOX. But i need to send the deadline monitoring mail to an external email address (LOTUS NOTES or any other email id).
2. If i am able to send Deadline monitoring mail to the external email address. It will send mail only once but, How to send these deadline monitoring mails for every 3 days until the approver takes some action.
Please help me...
Regards,
Gautham P

The easy solution is to set up automatic forwarding for everyone by defining the system as NOT being your e-mail system. I don't know where this setting is (the Basis people did it), but with this setting SAP will forward every user's e-mail to the e-mail address in the user record.
For repeated sending I think you have to use modelled deadlines. Send the deadline message using a normal mail sending step and loop after calculating the new deadline. (i.e. you need to store the deadline in the container and refer to the container elements in your deadline specification.) The deadline calculation can either be a separate step or you can do it as a secondary method in the mail sending step.

How to send recursive deadline monitoring mails?

Hi all,
I have to send a deadline monitoring mails to the approver for every 3 days till the approver takes some action. I am able to send the deadline monitoring mail once by using 'LATEST END' tab.
even tried using loop, but i am getting mails continuously.
Please help me..
Regards,
Gautham P

Hi Gautham,
Activation
Deadline Monitoring is activated by selecting a reference date /time for the relevant deadline (on the relevant tab page of step).
Reference date/time options
Creation date/time of the work item
Creation data/time of the workflow
A date in the form of an expression (derived from application
context)
E.g. 2 days for document type CMR, 3 days for CMR
Recipient and Text
Deadline Text and Recipient of deadline has to be mentioned on tab page Display text.
NOTE:
The deadline work item is completed when the deadline recipient processes it or the original work item is completed.
In the task itself trigger to receive mails but only thing you have to maintain Fork.
Information on monitored workitem
Workitem Type: Dialog step
Status: In Process
Current Agent: xyz
Thanks and Regards,
Prabhakar Dharmala

Deadline monitoring & extended email without customizing a new workflow?

Hi,
I have a Position setup in Partner Profile - Post Processing:Permitted agent, to be notify if processing errors occur on the inbound idoc interface.
My questions are:
1. Besides receiving work item in SAP inbox for the idoc fallout, is there any way to send extended notification Outlook email to the users in that position when processing error occured?
2. How can i setup a deadline monitoring for the work item triggered only by these specific idoc message variant? In SWWA, it does not narrow down by workitem, permitted agent,partner profile etc.
3. If #2 can be fulfill, is it possible for me to trigger a new work item to another user/position? An escalation to next level after due date.
I know this can be done through customizing a workflow, but in my situation, i need to search for a solution in a standard existing SAP way without creating any new workflow, program or object.
Any suggestions?
Thanks.
Regards
Eunice
Edited by: Huwi Yin Puah on Oct 1, 2009 1:08 PM
Edited by: Huwi Yin Puah on Oct 1, 2009 1:10 PM

Huwi,
1# You can send the external notification using Send mail step in the standard workflow it self. I suppose, You can add new steps in Standard Workflow also. Use Send mail step and chose recipient type as "Email Address'. Pass the email Address and it will sent out to MS outlook inbox if all the SCOt Configurations are done.
2# You can activate the deadline monitoring on any activity by
double click on the activity
goto tab Latest End
Select the relevent options
3# For excalation you can set the deadline out come as a "Modeled" outcome. It would provide you an extra wing in your approval task and in that extra wing you can create your own task putting agent as manager's manager.
Hope it helps!
Cheers,
Vikash

Multiple levels escalation for deadline monitoring

Hi all,
We have a business requirement to perform multiple levels escalation in one of the workflow steps. If the approver does not approve the work item(WI) after one day, a mail notification will be sent to the approver. A second mail will be sent again if approver still doesn't approve WI after 48 hours. Then the third/fourth mail will be sent to approver and approver's boss if approver still doesn't approve WI after 72 / 96 hours. The fifth mail will be sent to approver's boss's boss if WI is not approved still after 5 days.
I know how to do simple and modeled deadline monitoring in workflow builder. But I don't know whether our business requirement can be achieved in workflow builder( and this is a step in dynamic parallel processing). Other option I have is to create an ABAP report to go through the table stores workflow run time data and make this report run several times a day in the batch to send mail notification reminder.
Did anybody have a similar business requirement like ours? What's the best way to handle it - build it in workflow builder or write an ABAP report?
Thank you in advance,
Merta

Hi Merta,
We had a similar requirement and this is how I achieved it:
1. Pleace your approval task into a loop (while not approved) and create a container element as the approval flag. This allows you to get out of the loop when the item has been correctly actioned. Also create a DL element to hold your calculated deadline value;
2. Create a method and task to determine the next escalation point based on how many loop passes the instance has had, ie:
Pass 1 - DL = sy-datum + 1 day;
Pass 2 - DL = DL1 + 1 day, and so on.
3. Create a method to determine who should get what. Link this to a condition so you know whether to send a mail or escalate the entire workitem. Create the notification as a send mail within the condition;
4. Change the Deadline parameters in your step to "Refer.date/tim" = Expression and bind the DL element;
5. Set the processing obsolete property to ensure the workitem is killed when a new pass (and therefore and new deadline/agent etc) is started.
See the following:
This one handles the loop/obsolete concept.
http://help.sap.com/saphelp_47x200/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/frameset.htm
http://help.sap.com/saphelp_47x200/helpdata/en/bc/ecdd5ad24e11d2b494006094b9ea0d/frameset.htm
Regards
Gareth

Modeled Deadline monitoring is not working

In workflow i have used modeled Deadline monitoring for the task, in modeled branch i put a send mail step
in that branch that is working fine. once the deadline is reached that workitem is not disappearing from users inbox and modeled branch is working fine , what could be the problem please suggest me.

Hi,
Refer below link and fix it
[Link1|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/303617cf-73dd-2a10-c993-cc6303585176] [Link2|https://wiki.sdn.sap.com/wiki/x/EwEqB] [Link3|https://wiki.sdn.sap.com/wiki/x/fQDDAw].
Regards,
Surjith

Possible loop deadline monitoring for a period of time?

Hi All,
Here is our scenario.. We have a task sent to the managers inbox with deadline monitoring on it. If the manager does not action this task, we set this task to obsolete and then we want to send a reminder email every day until the manager performs the required action.
So the problem.. originally this email was to be a task but the loop would not work with the task as it's waiting on action from the user. We changed this task to an email and it looped as expected however the only way I could think to put a wait for a period of time before another email is sent is by actually counting down the time in a method.
However, the problem with this is that wf-batch is locking the worklfow so it can never complete, even if the event to complete the workflow is triggered. wf-batch has it locked so the workflow can never complete, so it loops infinitely.
So my question.. is it possible to repeatedly send notifications to a manager at specifically defined time intervals without locking the workflow?
Below is how the workflow currently looks:
Any guidance on this would be most gratefully received!
Thanks in advance,
Liz.

Hi Liz
in your wait step, do not count down the time.
Instead keep the method as a dummy method with no code.
In the wait step, use the deadline monitoring - Requested Start - set it to current date + 1 day
The step will start 1 day after 'today' , execute nothing in Dummy method and then go on to the mail step
I am sure that the deadline monitoring job is running because "Latest End" of the first task is executed in your system. So the same job will take care of Requested Start of the wait step.
regards,
Modak

Select the approval Agent for Modeled Deadline Monitoring for WF WS14000133

I have setup a deadline monitoring for WF WS14000133 using the modeled approach and added the "Send Mail" Test along with a Loop so that the the appover will get an email every day after three days of not approving a shopping cart.
I noticed in task "109 Subworkflow n-step over Value" there is a task container element "&APPROVALAGENTS.ACT_AGENT&" which contains the approver. I am tring to put it in a Workflow container element that I created referencing "WFSYST-AGENT". When I try to setup a binding to import the value from the task container to the workflow container I get the following error:
"Data object 'APPROVALAGENTS' is elementary )component 'ACT_AGENT' does not exist)
Does anyone know how to fix this or does anyone know another way I can get the approval agent to the WF container so that I can send the email to them in the "send email" step?
According to SAP this can be done....this is what they say on help.sap.com:
"Actual agent: Element WIActual_Agent in the task container
If you want to transfer the actual agent of a work item (available under the element ID WIActual_Agent in the task container) to the workflow container for further use, you define an appropriate element in the workflow container to contain this information.
You create this element with a reference to the ABAP Dictionary field WFSYST-AGENT."
http://help.sap.com/saphelp_nw2004s/helpdata/en/c5/e4b06d453d11d189430000e829fbbd/frameset.htm

hi ,
the field actual agent gets will filled once the responsible agent completes / performs an action on it. Hence it is suggested to use some method / rule to get the responsible agent and create one local workflow container variable (table) to fill up the agents instead of manipulating the workflow variables directly.
In this way, you can check if the table of agents and then send accordingly the deadline messages.
Hope this helps.
Best Regards,
Saujanya

Workflow Deadline monitoring

Hi,
Is it possible to re-trigger deadline monitoring more than once, so that if a PO approver has not released a PO within 24 hours, they will receive a reminder every 12 hours until this task

hi..
I hope that you are using an activity step to send workitem to PO approver to approve the PO..
After that step you do as below,
1. Create a loop which loops until your condition (PO approver approves the PO) is met..
2. Insite loop place an activity step with BOR as selfitem and method as sendtaskdescription (This is used to send mail remainders to approver)
3. In that activity step add a requested start deadline of 12 hrs so that mail is sent every 12 hrs..
4. Note that here you are not inserting you actual activity step that you send to PO approver inside loop. So you need not worry that workitem is send repeatedly to him. Only activity step to send remainder mails is inside loop.
Hope this helps..
Cheers,
Bharath
Edited by: bharath padmanabhan on Jul 11, 2011 6:20 PM

Modelled Deadline Monitoring - Solution for the same

Hi All,
I have a requirement where i need to use modelled deadline monitoring. My requirement is that when a work item is sent to a specific group. If that group does not respond to the work item in 3 days i need to send an escalation mail to that group and their superiors. After that i need to send the escalation mail every day till the work item is not executed.. How do i acheive the same using modelled deadline monitoring and do i need to make a user decision for ths task or is it possible to do the same without that.
Awaiting your reply shortly.
Regards,
Lailu Philip.

Hi Philip,
I have an idea. But I dont know how much its is good. After 3 days, mail has to be send to the approver. Then make a one background method, In method write a code to append the workitem number into a custom table.
Now create one zprogram, and read the workitem ID from the custom table. Then find the work item status using table SWWIHEAD. Then write a condition, if the status is ready then send a mail to the user using the FM 'SO_NEW_DOCUMENT_ATT_SEND_API1. This whole logic will be in your zprogram.
Then schedule one job and assign this program to that job. So it will run once per day and find the work items with status ready and it will send the mail to the correcsponding User.
Finally you can delete the corresponding entry at the Ztable from your workflow.
I think It will work.
Thanks.

Mail-Adapter: Examine Sender & Receiver E-Mail adress?

Hi everybody,
we send successfully a mail to the Mail adapter. Because of problems with our excahnge server we would like to find out the sender & receiver E-Mail adresses.
I cant see them neither in the communicaiton channel nor in the payload of the RWB message monitoring.
Any ideas?
Regards Mario

Hi, I found it.
I did not check the drop-down to payload on tab message content.
Regards Mario

How to send a Error mail without Orchestration

Hi,
I need to send an Error mail without using orchestration and without enabling Failed Message routing in the ports.
Please help me in accomplishing this.
Regards, Vignesh S

Hi Vignesh,
Have you considered using BAM and BAM alerts. For this create an activity, define view and Tracking profile to monitor the ports and then create an alert when a message fails on the port.
Have a look at Business
Activity Monitoring and BAM
Alerts
Also you can opt for monitoring tools like
BizTalk 360, AIMS
for BizTalk and Nevatech
Sentinet
Maheshkumar S Tiwari|User
Page | http://tech-findings.blogspot.com/

Acknowledgement and deadline monitoring in BPM

Hi all,
I am doing a RFC>BPM>HTTP async interface. The requirement is to have an acknowledgement with in a certain time and raise an error and send an e-mail in case of not receiving the ack in specified time.
I am thinking that I should use the transport ack and set up a block step to specify the time (dead line monitoring).
Please pour in your opinions and corrections to this approach and give me your guide lines to achieve this requirement.
Thanks
Kalyan

Bhavesh,
Thanks again.
My interface has RFC Sender adapter to receive the control recipe download response. I have receiver HTTP adapter on the other end, which will send the message to the weblogic server through http address.
As this is time sensitive interface, the team wanted to have alerts sent to them in case of a failure and with in a time frame. I have to send this message across to weblogic server using http. In any case, the BPM could not send the message to weblogic server, an alert need to be sent.
With my writing on this interface in my previous post, I would think the control step will be executed if the SEND step (sending the message from intergration process to the weblogic server using http adapter) could not complete in 5 minutes.
I also specified the TRANSPORT ACKNOWLEDGEMENT. I don't know how to receive this ack. And also I would like to know how to send an ack from the HTTP receiver adapter (which is required to receive this ack in IP).
Please let me know if this approach is feasible and if it needs any corrections.
Thanks
Kalyan

Extended notification and deadline monitoring

We are using extended notification to deliver new and changed workitem by email. Now we want to update some workflow approval tasks to add deadline notification. In SWU3 workflow customizing, we had setup "Schedule Background Job for Deadline Monitoring" to run job RSWFSLSDLEX (previous version is SWWDHEX).
My question: if there is some outstanding workflow task meet the deadline, will the notification email sent out by job RSWFSLSDLEX or extended notification report SWN_SELSEN? Thanks in advance.
Regards,
Donald

Hi,
The deadline monitoring job only creates additional workitems if a deadline is met, the sending of an email job retrieves workitems and sends them as email.
Kind regards, Rob Dielemans

Srm 70 BRF deadline monitoring BUS2201

Dear SDN-ers,
We are using SRM70 process controlled workflow.
In my project we would like to use deadline monitoring on PO approval workitems.
When we check the customising for deadline for events Business object BUS2201 does not contain any usable events for monitoring deadline and sending notifications when the deadline is passed. See also table BBPC_EVENT_DEF.
In the customising for BUS2121 there are events available like WF_APPR_REQUESTED_STARt etc.
Can we create those events for BUS2201 and how can we do this?
Kind regards,
Johan

Hi,
I have not tested but you can add WF_* event in customizing.
SRM -> SRM Server -> Cross-Application Basic Settings -> Event and Event Schema for Alert Management -> Define Events and Define Event Schema.
Regards,
Masa

Sending deadline monitoring mails....

Similar Messages

Maybe you are looking for