Sending diagnostic information to apple?

Ok, I get this pop up window every now and then when syncing or checking for iphone updates? Is this common for everyone?

This is caused by an application "crashing" on your iPhone. Something like the browser closing on you unexpectedly and returning you to the home screen.
I have gotten this before, and I thought there was a check box on that pop up that said "Always do this"... so if you press do not send, it would never pop up the box again and not send anything.

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I don't want to send diagnostic information to Apple...

This is quite a strange question to ask, but how do I turn off the feature which sends off diagnostic information to Apple? Apparently it slows down the speed of syncing, which in comparison to my iPod Classic, my 4G is taking AGES.
I've tried to reset warnings, but to no avail. Cheers.

see this -> Speed up iTunes sync of your iPhone or Touch by only selectively sending diagnostic data to Apple

Send Diagnostic Information EVERY sync

Hi all,
I purchased an iPod Touch last week and it is great in all respects. However, every time I sync with iTunes, I get the prompt to "send diagnostic information" to Apple. I always choose "Send to Apple", but I do not check "Do not ask me again" b/c I want to know when it is sending something.
That said, the issue seems to be that the crash logs are never deleted. This causes iTunes to prompt me to send diagnostic information to apple, even when there is no new information. For example, clicking "show details" reveals crash logs from several days back, even though I have already sent them to Apple.
Is iTunes supposed to delete the logs it sends? If so, what is wrong with my iPod?
I appreciate any help you can provide (short of "buy a mac"), and thank you in advance.

The next time you get this message, click the checkbox "Do No Ask Me Again," and click the "Don't Send" button. The annoying messages should stop. The crash logs should be stored on iTunes, but it's you don't have to delete them; they might have useful information.
(I chuckled when I read your "short of 'buy a mac'" remark. But seriously, current prices are unusually competitive.)

Sending Diagnostic Info to Apple with Every Sync

I've tried uninstalling and reinstalling iTunes and deleting the diagnostic info folder but I am being constantly prompted to send diagnostic info to apple before my iPhone will sync. I've obviously checked the box that says not to ask me again but it just keeps on asking anyway. How do I stop it? It's driving me crazy and I just want to be able to pop my phone on the dock and have it sync. Please help.

This is caused by an application "crashing" on your iPhone. Something like the browser closing on you unexpectedly and returning you to the home screen.
I have gotten this before, and I thought there was a check box on that pop up that said "Always do this"... so if you press do not send, it would never pop up the box again and not send anything.

Keep getting "Your phone contains diagnostic information" prompt

When I sync my iphone 3G I keep getting the "Do you want to send diagnostic information to Apple" prompt even though I keep checking the "Do not ask me this again" box each time.
Is anyone else experiencing this? Any way to disable this prompt? Any help would be greatly appreciated. I've tried restoring several times to no avail.

I think the OP's point is that the dialog box keeps popping up. If you check the Do Not Ask Me Again tickbox, then choose either send or don't send, iTunes should remember that option an not offer the dialog box every time you connect the iPhone. Seems like iTunes is offering the choice when the OP already made the choice (regardless of which choice she actually made).

Sending Genius info to Apple after upgrade to version 10.2 - taking forever

I updated to version 10.2 yesterday. This morning I found that it was sending Genius information to Apple (my iMac is on 24/7) - it has been doing this now for at least 4.5 hours.
I do have a very large library that is made up mostly of movies (783) and TV programmes (1446 episodes) - in fact my iTunes library is on a Drobo and currently stands at 2.79TB. Still, what info could it be sending that would take so long? Or, is it simply stuck in a never ending loop?

I'm just glad this happened before I went out and bought and iPad. I was very happy with the iPod despite the fact that it doesn't run Flash and the only way to get anything into it is through iTunes. Now It seems that Apple really isn't any better than Microsoft. They BROKE a perfectly good product and now it seems that their support forums are just a place where the customers can talk about how good their stuff USED to work before the 'upgrade'.
There doesn't even appear to be an Apple rep on these forums. We might as well be posting at hackers.com.

My MacBook laptop will suddenly instruct me to shutdown. A black transparent message appears and instructs me to shutdown. Then when I reboot, it tells me to send the info to Apple. What is causing this to happen?

MacBook laptop suddenly posts a black transparent message on my screen in several different languages instructing me to shutdown the computer. After rebooting, another message appears instructing me to send the information to Apple. This has begun to happen on a regular basis. What is the issue?

That's a kernel panic. the cause can be a software conflict or a hardware problem, so it's not easy to say without more information what can be done.
Here is the Knowledgebase article which may help you diagnose the problem;
http://support.apple.com/kb/TS3742
If you need further help to understand the article or need clarification on any points, by all means post back here.

Has anyone seen the Send Information to Apple?

I was Syncing my phone to put a movie on it and some pictures. When I plugged it in I got an alert box that stated that my iPhone had diagnostic information on it that would be helpful to Apple. It stated no personal information would be sent. Gave me option to send or refuse. As far as I know my phone is working perfectly, no problems I can see. Very interesting. I wonder if they will do this on a regular basis? I don't care but I can see that others might. As far as I'm concerned no software ever leaves beta testing, I am willing to help. Now how do I run a Citrix client so I can get into my work computer system?

Yes, several times in the past couple of days. The crash logs are similar in format to Mac OS X application crash logs and can be found in /Library/Logs/CrashReporter/MobileDevice/youriPhonename/.
So far I've had these files created and uploaded to Apple:
ResetCounter.crash
MobilePhone-2007-07-05-171713.crash
MobileMail-2007-07-06-140211.crash
And a separate directory named "Baseband" with two log files:
log-2007-07-08-02-38-50.txt.submitted
log-2007-07-08-12-31-34.txt.submitted
My iPhone froze, requiring a hard reset holding the sleep/wake and home buttons for 10 seconds, today. The "ResetCounter.crash" file was created on the first sync after that freeze/reset.
iPhone, Mac Pro, MacBook Pro, Mac mini, PowerMac G5, PowerBook G4

Itunes match no longer sending information to apple

Itunes Match will no longer send anything to apple It has been stuck at sending information to apple for the past three hours. Anyone know what's going on?

Hi there,
I had the same problem with Windows version of iTunes although the fix is the same for Mac or Windows I'd guess. If you've tried the "Switch off / on iTunes Match" thing and still getting an error try this:
1) Turn off iTunes Match and Genuis.
2) De-authorise Computer
3) Sign out of your Apple account.
Re-boot computer and start up iTunes
4) Sign back into your Apple ID
5) Authorise your Computer
6) Turn on Genius and wait for Apple to send back results and process completes
7) Turn on iTunes Match and click the "add this computer" button to start the matching process.
8) Allow iTunes Match to go through the updating process - this time it should eventually complete.
Hope this works - it certainly fixed my "Sending Information to Apple" problem.

Can not get Itunes match to work. It stops on the first step and on my status bar it just says "sending information to apple" this goes on for hours. Help please.

Help please. I cannt get itunes match to work. It just stops on the first step and the status bar continues to say "sending information to apple" for hours. Any ideas?

I am having a similar issue with iTunes Match. It keeps hanging up on the same number of files (11035 of 15455) during STEP 2. I've tried signing out, re-opening iTunes, re-booting, etc. Still comesup stuck for hours. What I also don't understand is why the "iCloud Status" option in "View/View Options" disappears intermittently. It was there when I first booted up this morning and I reviewed all my music files to see if there were any "errors" and there werne't any. But after Match gets stuck on the same file niumber (11035) I 've signed out and re-booted and now the "iCloud Status" check box is missing from "View Options" (only the "iCloud Download" option remains present all the time. Please help. (I've also checked to make sure all the music files are within the suggested bit rate parameters and file type - This is also a brand new iMac out of the box). Running out of troubleshooting ideas and beginning to think this service just doesn't work well.

Genius cannot send information to Apple, please help!

Hi is there anybody out there who can help me?
This is the problem:
I have an iMac with itunes 8 on. I've been trying to start genius features the whole week. The first step (scanning my library) is ok but then the system takes way too much time to send information to apple. I tried to let it go for more that 8 hours in different days. There must be something wrong. Any idea how to fix this?
i've already tried to check itunes libraries file with XML validator and it says that it is ok.
I really don't know what else to do.

Weird! Are you logged in to the iTunes store and have authorised your computer?

Clear icloud important information, there is a way to send a request to Apple to see if there is any copy on your server?

Clear icloud important information, there is a way to send a request to Apple to see if there is any copy on your server?

Have you been syncing the iPod with iTunes? Then you just connect the iPad and set it up through iTunes and sync any content you want onto it.
http://support.apple.com/kb/ht1386
In terms of games/apps. If they are not universal (you will see a + symbol next to them) or made for iPad (you would see an HD in the name, usually) then they won't look good on an iPad as those apps will open in a iPod sized window, giving you the option to enlarge.

"Genius - Sending information to Apple..." - How do I stop this?

Everytime I start iTunes, I get this message in the top status bar "Genius - Sending Information to Apple..." Note: I'm internet connected and can get to any site.
The status doesn't goes away. How do I stop this? How do I disable "Genius"?
The little icon in the lower right of iTunes (for Genius) when paused on says "Start Genius" and it's greyed out. So I can neither start nor stop Genius.
thanks.

Thanks, All. I can hide the sidebar and the entry in the playlists list, but the status message remains.
When I go the pulldown menu for Store, the 'Turn off Genius' is greyed out.
I saw another message on this board that said it took many hours to complete "sending information to Apple" so I'll just wait and see if/when I can turn off Genius.
Thanks, all, for your help.
sam

HT3702 I was send an email from apple asking me to update my credit card information or my account will be cancelled within 48hours is this a valid email from apple or fraud ??

I was send an email via apple stating that I need to update my credit card information or my account will be cancelled in 48hours. Is this a valid email or fraud. I had the iphone for more than 2 years and did not receive a similar email

It's a phishing attempt to get your account and payment details (Apple don't send emails like that) . If you still have the email then you could forward it to Apple : [email protected]

When I sync my iPhone 4s, it sticks at "sending information to Apple.

Hi,
When I sync my iPhone 4s, it always sticks at "sending information to Apple". I don't have Genius switched on, nor do I have Apple match. If someone could help me in as simple a way as possible, you would make a computer illiterate pensioner very happy. Thank you.

Try to restart your PC or reinstall iTunes. Apple Mobile Device Service is installed by iTunes and must be launched at startup in order to work properly

Sending diagnostic information to apple?

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