Sending Email Disappears Sometimes

I help manage an exchange server for a small business (~100 users). I have 1 user that says her sent email will disappear from time to time. This is how she described it: She creates and email and sends it to several users. Usually
about 30-60 minutes later she notices that she never got a response and checks her sent messages and outbox. The email doesn't appear in either of those folders. I got on her computer and checked to see if I could restore any deleted items but
the file wasn't there either. I checked the server to see if there were any errors when she sent the item without any luck.
I have never heard of an email just disappearing before. Any ideas on what I could do next?

Hi Dan2626,
Might be, there is no authentication for that particular delegate user to see the private items. Allow her to see the private items by following the given path:
(Select the Inbox of Exchange Account first)
File >> Section Info >> Account Settings (Button) >> Delegate Access (Button)
If you do not find the above option helpful, then add or enable the “DelegateSentItemsStyle”
style entry.
For more info about
“DelegateSentItemsStyle”:
http://support.microsoft.com/kb/2843677
Note: Improve community discussions by marking the answers helpful.
Thanks
Clark Kent

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Sending Email Disappears Sometimes

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