Sending error report did nothing

When my itunes doesn't open I have the option to send an error report but so far this hasn't helped.
I have read discussions on what to do if itunes won't open but I don't see any error report numbers, I don't think I have norton internet security and after reading all the probelms with reinstalling I'm not sure that's the next step I should try.
Plus, I am new to this . . . will reinstalling or updating erase all the music I already have?

you may want to back up your music just to make sure, but uninstalling, or even deleting itunes and quicktime file folders shouldn't affect your music.
yeah, error reports won't help you, those are just for microsoft in trying to fix bugs on their end (they won't contact you regarding them)
Does it give you an actual error message, or just closes and trys to send and error report.
Not sure exactly what your issue is, but try to install the quicktime standalone player.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?

Similar Messages

  • "Send Error Report" Message When Trying to Open iTunes

    I've looked for two days to find a solution to this problem and tried everything I've come across. Nothing has worked so far, and every time I try to open iTunes I still get the "send error report". I know that that does nothing. I've un-installed and re-installed both Quicktime and iTunes and it doesn't work. I've tried to see if it will work on another account on the same computer but it doesn't work. What is the next step?
    Thanks!

    Good-O. Not seeing an error message there rules out another possible set of problems, so we're still making progress.
    Okay, we'll try swapping out your existing QuickTime one more time, taking a few extra explicit precautions along the way.
    First, download and save a fresh copy of the QuickTimeInstaller.exe to your hard drive. (Don't run the install on line and don't run the install just yet.) Get the installer that doesn't mention iTunes:
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    Now head into your "Add or Remove Programs" control panel and uninstall QuickTime.
    Next we'll remove any leftover QuickTime program files and folders.
    Restart the PC.
    Open Local Disk C: or whichever drive your program files are installed on.
    Open the "Program Files" folder.
    Right-click the "QuickTime" folder (if it still exists) and select Delete.
    Go back into Local Disk C: or whichever drive your Operating System files are installed on.
    Open the "Windows" folder.
    Open the "system32" folder.
    Right-click on the QuickTime file (if it still exists) and select "Delete".
    Right-click on the QuickTimeVR file (if it still exists) and select "Delete".
    Empty your Recycle Bin and restart the PC again.
    After the PC restarts, do not open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
    Now start the QuickTime install by doubleclicking on the QuickTimeInstaller.exe file you downloaded earlier.
    Reenable all security software prior to reconnecting to the internet and/or your network.
    Did that install seem to go through okay? If so, does QuickTime launch normally this time?
    Message was edited by: b noir

  • Starting Firefox I get the "Send Error Report" popup window. It states "firefox.exe has encountered a problem and needs to close."

    This just started today. Everything seems fine. I just push the popup off to the side and continue to use the browser. If I were to click on the, "Send Error Report" or the "Don't Send" buttons then Firefox just closes!
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    Just got back online, still working on things, BUT ???
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  • ITunes Won't Open; Get Option To Send Error Report

    Whenever I try to open iTunes, I get the message, "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have the option to either Debug (which does nothing), Send Error Report, or Don't Send. I have tried restarting my computer, redownloading iTunes, and uninstalling and reinstalling iTunes.
    Backstory: I tried downloading the new iTunes version yesterday, and acidentaly clicked the power strip reset button with my toe right in the middle of download. iTunes disappeared from my computer after I booted it back up. So I downloaded it, and it worked yesterday. I turned on my computer again today, and I get this message.

    Is it possible to download an older version of iTunes to see if that works? If so, where?

  • Windows prompting send error report or dont send

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  • "Send error report" popup upon iTunes startup

    When I try to open iTunes 7.0, after a moment of loading, a "send error report" popup comes onto the screen. This is a serious problem because it prevents me from accessing iTunes and updating my iPod. For reference, I am not experiencing any problems with Quicktime. Any suggested courses of action? I have already tried these two methods, as proposed by Apple, and nothing has been fixed.
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    Yes, it works in the new account. Thanks so much!
    However, how can I make it work on my main account. Also, any ideas as to the reason it only works on this account?
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  • I click on itunes but doesnt open and says send error report or dont send

    i click on itunes but doesnt open and says send error report or dont send

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  • Itunes wont open/ immediate "send error report message"

    So I had a problem with me trying to install itunes 7.3 because of a missing itunes.msi. I followed the instructions i found from this forum as follows
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    After you get the send error report message go to:
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    Select the Application log and look for the most recent errors (Marked by a red X).
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    Please paste that here. This will help us help you.

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    Message was edited by: Joshua Malin

    Itunes has encountered a problem and needs to close
    the first thing that i check for when people report getting that message when they try to launch their itunes is a broken QuickTime.
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