Sending iPod in for repair/replacement

I am debating whether I should or not...
Do I call apple first?
If so, what's the number? (I'm in Canada and I think the closest place is in Toronto)
Do I have to send anything with it? (bill, earbuds, usb cord, etc.)
How long would I have to wait?
Can they replace minis? (I heard they don't make them anymore)
Would I get a nano instead? (I know someone who sent in their video and got a thinner one with a better battery and brighter screen)
I need to know before I decide to send it in...

First of all, why does your iPod need service?
Alright...
1. No
2. There's a link at the bottom if you want it.
3. No, but there's instructions on the box they send you.
4. Depends...estimates are about 2 weeks for engraved iPods, 3-4 days for not engraved ipods. However, my engraved one came back in a week and a half.
5. Yes
6. No, you'll get back the same model you send in (same generation, Hard Drive size, color, engraving, everything).
Apple Phone Contacts
iPod Service Request
I hope this helps!

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