Sending my ipod back

my ipod is messing up, like the rest of yours, i was wondering how i can get the box so i can send it back, can someone please help me.

Why do you need the original box? If it is under warranty, I am not aware of any requirement to have the original box. Is there an Apple store near you? You can usually just walk in with your bad iPod and after they verify it is bad, if it is under warranty will usually give you another on the spot.
Patrick

Similar Messages

  • I Need Help with Sending My Ipod Back!

    I need to send my ipod back because I think the headphone connector is broken but I'm confused. When go to the page where you send it back it asks you some questions. At the start it asks you if you need to replace a part or the whole thing...whick should I chose? Also at one part it asks you what's wrong with the ipod. It has a drop down menu and i'm not sure what to put. Also after that it asks you which faulty accessory you have. What happens when you don't have a faulty accessory or you don't know what's wrong with it? What else would a headphone connector be called...sorry i'm really thick

    If you have used your iPod with other headphones and it still won't work then you would need the whole iPod replaced.
    So...
    1) Repair whole unit
    2) For select an issue, click Sound Quality
    You should be able to complete the rest of the form.
    btabz

  • Sending an iPod back....

    Ok i was just wondering when u send an ipod back for repair. Do u send everything u got or do u just send the ipod it self back?
      Windows XP Pro  

    Just the ipod. They only send you back the ipod so...

  • Sending an iPod back to Apple?

    So I've been thinking about sending my iPod touch 4th generation (on iOS 4.2.1) back to Apple. The sound has some sort of problem--more specifically, the earphone port. When I play a song, it plays only through the speakers, even when a headset is connected. I've determined it isn't the fault of a specific headset, because I have tried several without any success. I've also tried these same headsets on a friend's iPod shuffle and they've all worked. So sending it back for this reason would be viable, right?
    However, the screen on my iPod is cracked. In "request online service" Apple states that they can send my device back if they decide that the condition does not match what has been described in the online form. Not only am I only allowed to specify one fault, but the fact that the screen is cracked doesn't seem to be a valid reason, as it does not fall under any of the categories in the dropdowns. So here I'm having a dilemna. I'm not sure whether or not I should send it, if it's only going to get rejected.
    Any insight would be helpful
    (P.S., if I were to send it back, what should I include? Is only the device required? Or should I also send back my Apple earphones and the USB wire?)

    The cracked screen shows abuse and voids the entire warranty even for the headphone jack.  Apple will replace your iPod with a refurbished one for:
    Apple - Support - iPod - Repair pricing

  • After sending my ipod back to apple they sent me a replacement which when connected to i tunes wiped out my library, do i just delete itunes then reinstall? but how do i keep purchases?

    i sent my ipod back to apple with a duff battery. Apple, instead of returning original ipod with new battery actually sent me a new ipod with different serial number which then totally corrupted my itunes because i didn't know, i then wrecked it some more by trying to hook up a new iphone before i found i cannot have more than 1 itunes account on the same PC!!!   HELP.

    Check this support document for SIM issues http://support.apple.com/kb/TS4148. No one here is Apple, we are users like you. We can only recommend you try Apple again, unless you are close to an Apple store and can make an appointment to go in there.

  • Did anyone ever send Ipod back for a glass replacement

    Did anyone ever send an IPod back to Apple for a broken glass?

    Yes, but it isd not covered by the warraty.  Apple will charge you the following for a refurbished one:
    Apple - Support - iPod - Repair pricing

  • How to get videos off my ipod back on my computer

    I have to send my ipod back to have it fixed or replaced and Some of the videos I put on my ipod I deleted out of I tunes because my computer has a lack of space for all of it. I told the representative on the phone this and she told me someone online could tell me how to get videos off of my ipod and back on to my computer.

    also, i don't know if you know this. is it possible to take my ipod into the apple store to have them fix it or replace it or do I have to mail it off. I didn't buy it at the apple store i bought it at circuit city.

  • I'm thinking of backing up my ipod and then reseting it, but theres a really interesting game I have been plaing in it for a long time, If I backup my device then reset it then send the backup back to my iPod, will I still have the game data?

    I'm really afraid of tring to do this since i spent $20 dollars on game updates. So if I backup my ipod then reset it then send the backup back, will I still have the appdata? (By refering to this I don't mean the app itself, but the stuff inside the app) Thank you and I hope I get a quick answer.

    If you restore from backup your app date will also be restored to the time you made the backup. If you restore from iTunes backup the apps have to be in the iTunes library since synced media like apps and music are not included in the backup. If the apps are not in the iTunes library there is not place for the app data to go when you restore from backup.

  • Can you send ipod back without the earphones?

    Im going to send my ipod to apple to check it out but do you need to include everything else like the usb and earphones when you send it?

    From the iPod Service FAQ: "Please do not send any accessories with your iPod as they will not be returned." Apple will return only an iPod, so you'll lose anything else you send to them.
    Tom

  • Sending 160gb iPod content back onto mac

    About 6 weeks ago I had to reinstall Lion OSX on my mac I didn't have a time machine back up and lost everything so I went and bought touchcopy for my mac. I have a 160gb iPod that is almost full so I began the process of transferring all my content from my iPod back to my mac this took forever because every so often the program kept stalling so I would have to start again several times which has resulted in doubles, triples or even quadruples in some cases of certain songs which clogged up my hardrive because I only have 146gb of music on my iPod but when the transfer from my iPod to mac finally completed it's now saying that I have 220gb of audio on the computer. But of course the doubles and triples of tracks don't show up in iTunes because that would just make things too easy.
    So I used Omni Disk sweeper to locate where all these extra files where it said they were in iTunes so I just spent about the last 3 and half weeks individually going through each artist and album and deleting all the duplicates only the the songs that had 1,2 or 3 next to it not the originals (I have 394 different artists saved on my iPod so this has been an extremely tedious and painsteaking process) so finally today I finished and had hoped this would be the end of this nightmare only to discover yet another problem. Now when I click on certain songs it keeps says the files cannot be located even though if I go through Omni Disk Sweeper I can clearly see the original files is still there yet itunes keeps saying it can't locate it.
    So please can somebody help me because I am at my wits end at this stage I just feel like throwing iPod and computer out the window I have been more than patient with this and have tried everything and still I am getting constant problems. Their has to be some easy solution to this problem. I have had to to reinstall before and reup all my music from my iPod to my computer but I have never experienced this amount of problems or difficulty before as I am sure anyone who's been through it knows it's extremely frustrating. I have a 146gb of audio on my iPod some of which is rare live stuff that I will not be able to get again so starting over is not an option I would just stop using MP3 players alltogether rather than do that. I already tried contacting apple but because my music is from my own cds or bandcamp downloads they can't help me.
    So please can somebody help me before I lose it.

    Yeah, syncing them will wipe the iPod. You need an iPod Manager (other than iTunes) that'll move songs from the iPod to the Mac (which iTunes is design not to do).
    http://en.wikipedia.org/wiki/Comparisonof_iPodManagers
    I used iPodRip. It took a little finaggling (sp?) so next time I'll try something else. You might want to look up some reviews of the others and see what'll work for you. Some save the play count history & playlist, others don't.
    Anyway, it's doable.

  • My hard drive crashed - can I transfer songs from iPod back into iTunes?

    My computer's hardrive crashed and I had to replace the entire hardrive. (Grrrrrr!) I lost the folder that contained all of my music. I re-downloaded iTunes onto my computer with the new hard drive but now my library is empty. All my songs are still in my iPod...
    Is it possible to do a "reverse" transfer. In other words, put the songs from my iPod back into my iTunes. If so - HOW?
    I'm afraid to hook up my iPod to my computer because I don't want the automatic upgrade to start and then my iPod will be empty too.
    Please send help!
    Dell Computer   Windows XP   2003 iPod Photo
    Dell   Windows XP  
    Dell   Windows XP  

    As iPod is set to update automatically take care when connecting back to your computer and an empty iTunes. When you connect you will get a message that your iPod is linked to a different library and asking if you want to link to this one and replace all your songs etc, press *No*. Pressing "Yes" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it.
    You can also use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer on Windows hold down the Shift + Ctrl keys (on a Mac hold down the Option and Command (⌥ and ⌘) keys). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 20 to 30 seconds depending on your computer. Then go to Preferences>iPod and check the "Manually manage songs and playlists" box: Managing Your Songs Manually
    You can't sync or drag your music back directly from an iPod to iTunes, the transfer of music is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs but not playlists back to iTunes on Windows posted in this thread: MacMuse - iPod to iTunes
    If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod, this is just a selection. Have a look at the web pages and documentation for these, they are generally quite straightforward.
    iPod Access Mac and Windows Versions
    YamiPod Mac and Windows Versions
    PodUtil Mac and Windows Versions
    iPodCopy Mac and Windows Versions
    PodPlayer Windows Only
    iGadget Windows Only
    Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are quite cheap these days and you can get loads of storage for quite a small outlay.

  • Need help please Ipod backing up

    Alright my ipod isn't working right talked to a tech support from apple for 45 mins to try to fix it and the conclussion was as follows:
    I need to send it in and have them repair/restore it.
    Go to support forums and find a 3rd party program
    while in disk mode restore ipod myself
    I have a warranty but the thing is I have not got the chance to back up my 17 thousand songs or videos or pictures yet. I am in the Marine Corps and I move around a lot and I have not yet purchased my own computer so I never backed up my ipod. anyway to keep this short basically my ipod only gets reconized by itunes if its in Disk mode and I get a error message saying:
    Itunes cannot read the contents of the Ipod "Mheuser IPO" go to summary tab in ipod preferences and click restore to restore this ipod to factory settings.
    Thing is I don't want to do anything until i back up my files someway somehow do any of you know a program or anything out there that I can use to get my songs/video/pics off my ipod before I send it in? ALL and ANY help will be greatly appreciated.

    Check out the instructions/suggestions here.
    Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it is a little more involved than other methods.
    Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
    One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
    Another free program is Pod Player.
    SharePod is also freeware.
    If you want to recover just the structure of playlists from the iPod (and not the actual song files themselves), there's iRepo for Windows. which I understand has this feature along with all the standard features for these programs.
    iPodRip also has the feature enabling you to reconstruct playlists.
    There is also CopyTrans. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.
    The bottom line is that any method you choose depends on the iPod and it's contents being recognized by the computer.
    Good luck.

  • HT1459 where do i send my ipod touch to in the mail? whats the address?

    where do i send my ipod touch to in the mail? whats the adress?

    Call AppleCare Support:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Apple - Support - Contact Apple Support.
    You must arrange with them for the return of your Touch. They will issue a case number and send you a box and pre-paid shipping label to ship the Touch to Apple. When it is done they will ship it back to you pre-paid.

  • Got my serviced ipod back and it was already broken

    i opened up my just arrived, five times reserviced ipod to find the sad ipod face/exclamation point already waiting for me.
    thats just ridiculous.
    doenst work on windows or mac,
    itunes says to restore it
    and when it attempts to it just says "um.. error"
    am i really supposed to send it back again??
    i am at a loss for words to describe my frusteration with apple's ipod support

    have a read of the following, before you make any decision
    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • Sending in ipod

    how do i send my ipod in for repair

    ok i am sending in my nano for repair today and i just called 1800-my-apple and they gave me aanother number to call 1800-263-3394 (if u live in canada) and then u just press the number one on ur phone for the english service and then press number 1 again when they ask the second question.then another comes up and then if urs is not a nano press one for ipods and then if it was a nano press five(all other products. then u have to hold a long time and every five minutes or so this recorded message will go like this:please hold,ur call is important to us the next available representative willserve u .......or somthung like that.then an actual person who works there will ask u where can she direct your call to or somthing and i said a technician and then we havw to wait another about 20 mins for the next techincian and then when they finallly come through u give them ur name/phone number with area code and u tell them the problem and if u say that u had tried everyhting they would consider to make a repair request for u and they give u your dispatch number and then in about 3 days u will get a box with instructions on wut to do and u put your ipod(no accessories or they will not be returned)and tape it up(included)and put the included label on top of the label that already is on top of the box and drop it off at a ups store or mail boxes etc(another brand)so that they can send it to apple.after everything is done u just wait and in about 2 weeks the box will come back with a fixed one or a new one.i no this because this time is my second time sending my nano there.i dunno the number for the usa one i am sorry,but the 1800-my-apple is still godd for the united states.

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