Sending remote mail in solution manager 3.2

Hi all,
I have a problem with sending remote mails with the client 002 (copy from 001 for support desk). If I want send a remote mail in the work place to another satellite system i get the error message "Address does not exist". I think SCOT is correctly configured, because the remote mail in Client 000 works. But the Message does not appear in the Queue from SCOT...
I hope you understand my english :).
Can please someone help me?
Lionel
Message was edited by: Lionel Mischler

I found it...
SAP NOTE 327202
run report RSSODIAD

Similar Messages

Can not send mail from Solution Manager

hi,
We try to send mail from Solution Manager workplace (SBWP). But when we try to send mail we get an error message "Address does not exist" .
Best Regards

Hi,
If you have already configured SCOT,this can be an inconsistency. Please try to run the report: 'RSSODIAD'.
I hope it helps.
Regards,
Sam

How to send support message in solution manager?

Dear All:
I need a guilde or document can show me how to configure the service desk in solution manager ...like how to set up a support team and how to send the sopport mesage to SAP and role setting
thanks
Regards
Jack Lee

Dear Expert:
I tried to finished these document below:
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
but I found out that there were something different with my solution manager,
my solution manager is version 7.
is there any other documents can clearly guide me how to set up the service desk service on solution manager 7?
actually i'm not get the whole picture of the concept.
and i still can't send out the message to SAP~@@
Regards
Jack Lee

Remote Function on Solution Manager

Hi,
i need a remote function to access the Solution Manager, from R3. Someone can help me?
Thanks!

Hi,
Please follow the SAP help link to have more clarity on connecting R/3 to solution manager.
http://help.sap.com/saphelp_sm40/helpdata/en/1a/b42441cd87a12be10000000a1550b0/content.htm
Best Regards,
Krishna

ChaRM sending e-mail at user status confirmed

Desired task:
Sending e-mails in change management process with condition configuration using user status
Partially solution:
Define actions and conditions in ppf with "processing time" = "processing using selection report" and execute these action by report rsppfprocess, BUT
Problem:
If you would like to send an e-mail after action "confirm change", the described solution doesn't work, because in Solution Manager status will be change within method call HF_SET_STATUS and not directly like in Service Desk or other CRM Transactions.
Question:
Is there any other solution to send emails in Change Szenario? Probably in Alert Management or 'Actions in Change Request Management / BAdI-Extension Implementation?
Thanks for any hints.
Best regards,
Stephan

Hi,
I am glad to hear it is possible.
Yes I created the action under SDCR
The Partner-Dependent is checked and Partner Function is given as SDCR0002(Change Manager) under Partner Determination for this action.
What action merging did you use? I have tried u201CSet Highest Number of Processed Actionsu201D and u201CMax. 1 Unprocessed Action for Each Action Definitionu201D
But it is still not working.
In the message I select the Transaction Data tab, then the Actions tab, and check if the action is triggered. I do not see my action appearing here.

SBO Mailer - SMPT server configuration does not allow to send e-mails

HI Experts:
I have tried to configure the smtp server in the SBO Mailer. The test connection launch the message "Test Succeded; connected to server" when the SMTP Server field, is configured with the gmal SMTP address "smtp.gmail.com" and authentication option is "No authentication", however when this option is configured with Login Authentication the test conection generates de message " Login Authentication Failed" despite of fill the correct gmail username and password.
Another useful information:
-A query has been configured for sending by mail.
-The manager user has the same email account of the SBO Mailer configuration .
-SBO Mailer is running
-Attachements folder is defined
-SBO Mailer Scheduler is configured
-Data source and DB are selected.
-The port 25 is open.
I will appreciate a lot your information.
Kind regards,
Manuel

Hi Gordon thanks for your answer.
Could you tell me normally how is the SMTP configuration?
Maybe and exaple will be very usefull
Regards,
Manuel

New to Solution Manager

We are planning to install Solution Manager and have arrived on following configuration based on what we could understand from Sizing tool and guide;
Intel Xeon Quad core with 16 GB RAM, 500 GB HDD - Win 2008 Enterprise-64 bit 25 user and SQL 2008 5 user.
we have around 30 customers sending approx 50 msgs per month.
Can anyone advice us if this is ok. We are from BOBJ background and have no exposure to any other technology of SAP.
Thanks & Regards

Dear Mayank.
Thanks for your reply. We arrived at this sizing only after referring to that sizing guide. Main problem is that everywhere all Solution Manager refer to ABAP, SAP modules, BW etc., but there is no reference to Business Objects.
We are basically from Business Objects background and SAP has asked us to install Solution Manager. Though we have raised the case with SAP, there is no help coming. Net Weaver and other SAP terminology used in Solution Manager document is new for us.
We have succeeded in doing Basic installation, we are lost in the post installation steps. Guides available on the portal are not much of help as they are cryptic and there are too many references than clear steps. When you reach the end of references one gets lost and is more confused.
Can you give some help based on your experience? first of all it is not clear to us as how Solution Manager works? SAP guys instead of giving a brief 3-4 sentence answer, send us the same solution manager documents links which we have referred before going to SAP.
Thanks & Regards
Piyush

Autom. replication of EarlyWatch Alerts in 2nd Solution Manager possible?

Hi experts,
I just received a question from a customer whether it is possible to automatic replicate EarlyWatch Alerts generated for systems in SolMan A to SolMan B without having all satellite systems connected to SolMan B.
There are two reports available I know: BDL_GET_SESSION_DATA and BDL_GET_DATA_AND_CREATE_SESSIO
At least via the last report it is possible to read the session number in SolMan A and create a new session with this data in SolMan B. But it is not possible to assign the sessions to a solution or run it as daily job...
Do you know if there is such a functionality in SAP standard or do we need to build our own solution here?
Regards, Richard

Hello,
This is how you genrate an EWA for on Satellite system in two Solution Manager systems.
One will be created automatically via the Maintenance Package (providing you followed best practices) or periodic EarlyWatch of Solution Manager Task if you are not follwoing best practices.
Say we have Solution Manager A & B. In SDCCN in RFC Destinations, we define Solution Manager A as the Master.
So this will be where the EWA task created by the Maintenace Package task will be sent.
For the Solution Manager B you created a Earlywatch periodci task, only you make the RFC Destination the SM<SID>CLNT<NO#>_BACK (where the SID is the SID of Solman B) Yoy can refer to SAP NOTE 207223, which is the Note that explains how to send an EWA to SAP. Its the exactsame process, but the destination is changed to the second Solution Manager.
The data comes from the Satellite/managed system, but can be directed to different destinations.
But you can't send the data from Solution Manager A to Solution Manager B.
You can send the data to Solution Manager A & B and process the data on A and on B, or any other Solman system.
Regards,
Paul

Workflow In solution manager

Dear Friends,
                   We have configured a Workflow for Escalation mails in Solution manager.
                  The thing is we are Using request start . In that step we are using an
                  Expression for date and time , where date and time are container elemnts.
                  The values are coming properly.
                  Now the mail should be triggered when the deadline in the date and
                 Time is Reached.
               The same thing is configured in R/3 server. there it seems to be workng fine.
               All the required customization have been done in Solman server .
              Still the step is not working...    It is showing IN process State.
              Any sort of help wld b appreciated.
Thanks,
Shashi

You say customizing has been done.
So it is superfluous to ask if the deadline background job is running.
At what interval though?
Also change the workflow with a hard value.
If this works, then you know something is wrong with the containerelement.
also check the short dump log, maybe the process dumps due to some explicable reason.
Kind regards, Rob Dielemans

Is there anyway to send a mail from Microsoft Outlook to solution manager?

Is there anyway to send a mail from Microsoft Outlook to solution manager.
If anybody having notes or documents that will be very much helpful for me.
Awaiting for your reply,
With best Regards,
Alexey

Hi,
It is just the inbound mail configuration as like the out bound config.
Below are the required demo, blogs,helps
[Demo on Mail from outlook|https://www.sdn.sap.com/irj/scn/elearn?rid=/library/uuid/5087262b-59ef-2910-abb1-957000b7c3d4&overridelayout=true]
[blog 1 for mail to SAP|http://www.sdn.sap.com/irj/scn/weblogs;jsessionid=(J2EE3417800)ID1382272150DB00641126052855673650End?blog=/pub/wlg/795 ]
[Artical inbound mail config|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/10dfad5a-5398-2b10-568b-d3d999d49b5c]
Hope this helps
Jansi

Solution manager Remote Connection issues

Hi
I'm currently in the process of setting up Solution Manager 7.1 on windows Server 2008r2 using central system.
I did the prerequisite check & the Solman installation and i'm actuallly working on the post-installation steps.
I'm experiencing difficulty with the step : "Configure Remote Connection to SAP".
I followed the informations provided on :   http://service.sap.com/remoteconnection
In the technical prerequesite you have to set up a connection to sap support.
So i have to choose a connection type : I selected Internet connection so my first question is : do we need "VPN with SNC" or "VPN OR SNC" ?
I personnaly understood VPN or SNC.
So from here i decided to use SNC.
The first step was to set up & configure the SAProuter. I decided to do it on an another computer on the same domain ( not on the same computer where Solution Manager is installed ) but i'm not sure it is necesary
I assume I can install Saprouter on the same location as the Solution manager? do you recommend it ?
The Basic Functions testing with niping is working.
The next step is : "establish Internet Connections"
So now i can choose between SNC or VPN : my goal is to establish the connection as fast as possible.
I actually don't have a switch available ( i can get one if necesary but time is running ... ) so i'm opting for the SNC solution.
I tryed to get the certificate for the saprouter but i don't have a register SAProuter, but when i opened a customer messager for component XX-SER-NET, SAP answered about the impossibility to access SAP service Backbone with an SNC , saying that i will need to register a VPN site to site connection to SAP => i don't get it .... Can someone explain it to me ?
So please can one of you guru's tell me how to set this remote connection :
-which materials ( server / switch / firewalls ) ?
-where to get the right documentation ?
-What about DMZ ?
-I have a single IP Address is that enough ? ( setting up nat for port 3299 )
- do i have to contact a service provider ?
My idea was initially to set up the SAProuter on the same computer as the SOLMAN setup & use SNC communication to communicate with SAP but it doesn't seems that easy. Do i need separate installation for Saprouter <=> Solution Manager. ?
What's the minimal infrastructure to establish this connection ?
In addition to that, after configuring the SAProuter, i had trouble with the SAPMMC : on my system , on the instance 0 , the process disp+work.EXE won't run ( yellow light )and i can't find where i made a mistake if you have suggestions ...
Really need your help, i'm on a short deadline ... Any help, even incomplete, would be appreciated.
Thanks a lot.

Thx for the answer.
I actually managed to register my saprouter with SAP and was granted with CN/OU & connection informations.
I followed this guide : http://service.sap.com/saprouter-sncdoc with the addition of this guide : http://wiki.sdn.sap.com/wiki/display/Basis/SAProuterviaSNC.
My first issue : I'm running with a Windows server 2008 r2 enterprise edition 64 bits with a processor Intel Xeon 2.4ghz ( dualcore). so i decided to use the crypto folder "nt-x86_64"
For the environment variable i set as System variables SECUDIR = C:\usr\sap\saprouter and SNC_LIB = C:\usr\sap\saprouter\nt-x86_64\sapcrypto.dll
The generation/install of the certificate is alright ( sapgenpse get_my_name -v -n Issuer is OK )
using the command :saprouter -r -K "p:CN=mycn, OU=myOUnbr, OU=SAProuter, O=SAP, C=DE" i have
I get the following message : trc file     dev_rout
                                                no ligging active
Its strange cause it looks like its running but when i check the services running on windows saprouter isn't started .... How to know if SAProuter is running right ?
If i folow the SAP procedure : Step 3 : test of the ip connection by the customer : SAP Remote Services : technical preparation ( see SAP Note 812386 ) : it's ask in the note to implement note 766505 via SNOTE : i get the following error msg : Error in remote connection to destination SAPOSS : Error when opening an RFC connection ( LB: Hostname or service of the message server unknown#DEST = SA
What's wrong ?
If i use T oss1 in parameter => technical setting => i set my saprouter info in SAProuter 1 ( at customer site ) with instance no. 99 and if SAProuter and SAPNet Message Server at SAP i put the following : Name : sapserv2 / IP Address 194.39.131.34 intance no. 99 and message server name oss001/ DB Name 001/ Instance no.01.
When trying to "Logon to SAPNet" i have an error Unable to connect to SAPNet message server ( default connection will be used ... )
and followed by the error screen : "partner '80.15.173.168:sapdp99' not reached WSAECONNREFUSED : Connection refused. do you want to see the detailed error description ? "
Details : module nixxi.cpp / line 3286 / Method : NipConnect2:80.15.173.168:3299 / Return code : -10 / System call : connect / Error No : 10061 / Error Text WSAECONNREFUSED: Connection refused / Counter : 10
Any idea ?
when doing niping.exe -c -H /H/mylocalSR/H/194.39.131.34/H/194/39.131.34 i obtain :
Wed Dec 07 21:20:09 2011
connect to server o.k
Wed Dec 07 21:20:09 2011
send and receive 10 messages (len 1000)
times -
avg   122.148 ms
max   193.731 ms
min   81.564 ms
tr 15.990 kB/s
excluding max and min :
av2   118.273 ms
tr2   16.514 kB/s
Is it the expected output ?
I've maintained system data in service.sap.com/system-data ( selecting the sap router ) then i tryed to use the SAP service connection, downloaded the .exe but i can't find the stfk.oez. I realized that in my maintain connection screen i have no space for entering any routestring. Seems wrong ?
Do i have to use the SAO?
i've made nat redirection from my router as this : from my public ip to my lan ip ( 192.168.x.x) what should i enter in the routestring : /H/public or lan or hostname ?/S/3299 ?
Hoping you can help me ! ( the goal of all this is to set up RFC connection for postinst step of Solution manager ).
Edited by: BLANCHARD Guillaume on Dec 7, 2011 10:47 PM

Solution Manager: Work Log in E-mail message

Hi,
RE: Solution Manager: Work Log in E-mail message
I would like to add the work log to the e-mail that I am sending out. Has anyone done this? How can it be done?
Regards,
Leanne

Hi
Yes, I used the sap standard form - see details below. Good Luck.
Form Name                   CRM_SLFN_ORDER_SERVICE_01
Processing Class            CL_DOC_PROCESSING_CRM_ORDER
Processing Method           CRM_SRVORDER_EXEC_SMART_FORM
Archive Mode                1 Mail Only
Regards,
Leanne

Solution Manager prepared for the Remote Service Delivery?

In preparation of GoingLive Session, we received a mail with some questions. Among them the following:
Is your Solution Manager prepared for the Remote Service Delivery? Yes/No
Is the solution transferred to SAP?: Yes/No
What does the first question mean? what should be done to prepare the Solman for session delivery?
How do I check if the solution is transferred to SAP?
Thanks a lot,
    Dino

Hello Dino,
The SAP Solution Manager is a platform for the delivery of services for the following areas:
●     Risk minimization
●     Optimization of SAP solutions
●     Knowledge transfer
Services in the SAP Solution Manager are services which help you to monitor and optimize the performance and availibility of your system landscapes and minimize your system operation risks.
You can have the support services performed by SAP or perform them yourself:
●     Remote Services
SAP experts deliver this service type via a remote connection (SAP Safeguarding Services, e.g. SAP GoingLive Check).
For checking whether solution manager is prepared for remote service delivery u need to check the following.
Prerequisites
You have:
●     created a solution.
●     set-up a connection to the SAP Service Marketplace (Explorer).
Procedure
       1.      Choose the transaction SOLUTION_MANAGER.
       2.      Choose Delivery of SAP Services ® Service Plan, in Operations.
       3.      Choose Order Service from SAP.
You go to the Service Catalog.
       4.      Choose the link to the service.
The system goes to the catalog entry of the service, in the SAP Service Marketplace.
       5.      Follow the procedure described in the SAP Service Marketplace.
=============================================
Solution transfered to SAP means that the u have done the configuration, testing and validation of the SAP system components and then transfered this to the satellite systems connected to Solman. Please note that solman is the central point of access for supporting implementation activities and the satellite systems are SAP systems comnected to solman in the landscape.
Hope this helps. Please assign points and let me know if u need anything specific.
Rgds
Manish

Generate Remote Connection for our Solution Manager 7.1

Hi,
In order to complete installation of SAP Solution Manager 7.1, we need to send a message to SAP Support through SOLMAN but we still don't have a RFC connected to the SAP backbone.
Anyone get a process easy-to-understand and to set up, we're in France and it's very urgent.
Currently we've set up correctly installation of back-end and front-end, we can logon to solution manager and it's all.
If you have ever done an installation of Solution Manager with Remote Connection, please join me.
Best regards,
William

Hello,
Did you download and follow the Installation Guide?
http://solman_srv:8000
Is NOT a Fully Qualified Domain Name (FDQN)
A Fully qualified name would have the format
Host.Company.Domain
i.e. http://service.sap.com is fully qualified, while http://service is not.
This is the first problem you are having, but I suspect you have more, as at this point in the installation SAP* should already been disabled and your Admin user accounts setup. This would have been durng the post installation steps, which are performed prior to Solman_setup.
Yes, you need to defined parameter icm/host_name_full to equate with the FQDN of solman-srv.
Second thing is that client 000 and client 001 are reference clients provided by SAP. You don't want to be changing these clients. You want to be copying these reference clients to your clients and then configuring those clients, not your reference clients, as this will cause a problem when you need to create new clients.
Did you follow the installation guide carefully? I would recommend you review, because it covers off these things, so you shouldn't be running into these errors at this point in the configuration phase, if you followed the Installation guide (especially the POST Installation steps)
Regards,
Paul

How to manage to send specific alerts to specific groups in solution manager

Hi,
I have a solution manager 7.1 in our landscape and SMQ1 and SMQ2 alerts have been monitored and notifications are being send to Recipient ID mentioned in mail server list.
But the mail ID which was added in the list will get all the notifications of all the Metrics which was active in the template. Is there any way to send specific notifications to specific mailing group.
For example I need to send all the notifications related to ECC server to one group and all the notifications related to R/3 server to a different group.
Can someone help me in getting the solution for this.

Hi,
you can control the email notification, either the global template specific or locally with the alert specific.
please set the notification settings in alert specific. choose particular alert and add the ids there.
moreover ECC and R3 falls on different template, so choose the corresponding template and set the recipient list there.
Thanks
Jansi

Sending remote mail in solution manager 3.2

Similar Messages

Maybe you are looking for