Sending the task TS00008267 to an e-mail address

First of all Hi to all.
I'm e new users of this forum.
I'm from italy.
I have this problem.
In my travel workflow i use to send all e-mail and all work-item to the users.
The system forward all task and email to the e-mail address present on the e-mail present in the transaction SU01 filed e-mail.
We to the automatic forward and the system work's fine.
Now the client want to change the system and send the task directly by the e-mail saved on the infotype 0105 subtype 0010.
I have a function that find the e-mail and put there into the workflow contenitor in one field define like this:
WFSYST-INITIATOR.
i have try to define this field like SOXNA-FULLNAME but only the e-mail are process correctly, the work-item not.
This client use lotus notes to approve the task.
There is someone that had my problem?
Sorry for my english...
Massimo

If you use [email protected] instead of a valid agent your workflow will not necessarily crash, but it will not work as intented and you will just create additional work for the workflow administrator (which may happen to be yourself).
There are at least two possible outcomes if you try to pass an e-mail address as the agent.
1) the workflow ends in status error since no agents were found for the work item
2) the work item is sent to all possible users for the relevant task. If your task is a general task that means it will be available for all users in your system.
You do not have to navigate all the way to the user name. Several different types of agents are possible, including
"US<SAP user name>"
"P <employee number>" (since you have connection to user in infotype 0105)
"S <position>" (again, possible due to infotype 0105)
"A <work group>"
SAP will find out who the relevant users are if the agent that is determined is either an employee, position, work group or even an organization unit. With the exception of work groups you need to have infotype 0105 for this to work.
You can have a direct relationship from user name to work group, so you don't <u>have to</u> have infotype 0105 for work groups.

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