Sending Your iPod to Apple

I just sent my ipod to apple because the software was not working right. What can will Apple do with my ipod?
Will they give me a new one?
Will they give me a refurbished?
Or will i get my old one?
Have an Apple Day!
Jenniferfromescanaba

Hi,
If Apple fixes your iPod, you will get it back. Otherwise, they will probably give you a refurbished one.
Hope this helps! (And have an Apple Day to you, too!)
---likeabird---

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Okay so i have been trying to contact apple for days now but i was just thinking why do we have to only choose between white or black for the digitizer? would i be able to send my ipod into apple to get it customized to a different color besides that?

okay so i have been trying to contact apple for days now but i was just thinking why do we have to only choose between white or black for the digitizer? would i be able to send my ipod into apple to get it customized to a different color besides that?

Apple does not offer custom colors. I'd suggest you get a skin for your iPod. Those are available in hundreds of colors and patterns and since they're not permanent, they don't affect the iPod's warranty and you can change if you ever get tired of the skin you chose.
Regards.

Send your feedback to Apple if you want Cover Flow sorted by Album

I know this is a hot topic, but I really would prefer to have Cover Flow sorted per Album rather than per Artist. I don't buy the same album for each artist so I think Cover Flow should be per Album, it just makes sense.
As there's no real way around it and if you agree send your feedback to Apple so at least they know it's something people want and maybe they'll work on a way to fix it for us.
http://www.apple.com/feedback/ipod.html

I would support an option to sort by album or artist but if it were only 1 way, i'd like it to be by artist. Assuming the fix the compilation problem, I want the coverflow to work like going to a 'record' store so that i can easily go artist by artist and each artists albums are sorted together. compilations would either be grouped together at the end or under various artists ( but each album would appear once). I know my collection way better by artist than i do by album name.

When comes UPS to send my iPod to apple?

yesterday i've ordered a repair service with apple care. now my question is, when will ups come to send my ipod to apple?

Huh? It was my understanding you needed to mail it to them not have UPS do it for you.
I haven't done a repair with apple care but I imagine they probably provided a pre-paid label to print and you need to print that and affix to the envelope and mail it yourself.

How do you send your iPod in to Apple?

I want to send my iPod in, I did it once but i forgot how to do it. I've been trying to fix my iPod but nothing is working, so I was going to send it in and see what they could do. If you know how to send in your iPod please let me know! thankss!

You can arrange online service here.
Service request.

Please read before you send your iPod to repairing

Unbelieveable, since last Saturday, I needed to fix up 3 iPods with similar problems from family members and friends, 2 connected with PC and 1 with Mac. I guess it will be a good idea if I can share with you all and hope that it can give you some hints when you try to fix yours before sending it for repairing.
Before you do anything I suggest that you should read the following carefully..
http://www.apple.com/support/ipod/index.html
Most problems came from the iPod not being recongzied by the computer (mainly PC and I find it less often with Mac). Second issue is iPod not being charged for quite some time.
I must say that I am not an expert but I did learn something during the past experience on fixing for more than 10 iPods but none of them are shuffle.
The first thing you need to do is plug your iPod directly to the AC charger not the USB of your computer, and leave it for 2-3 hours and most of the time you will able to wake up your iPod.
Secondly, do a reset of your iPod when it hangs, it is simple just press "Select"+"Menu" keys, which will not erase your data of your iPod.
In case the above both do not manage to fix your iPod problem then you may force to do the following, but it will erase all your data therefore it is always to be wise to have a backup before your iPod got problem.
1. Reinstall the latest iPod updater after the reset
If 1 still not able to recongize your iPod by the computer then you have to put your iPod to DiskMode i.e. plug your iPod to the AC charges, do a RESET and press "Select"+"Play" keys, you will see the message "Disk Mode" in few sec. Then you need to connect your iPod with your computer, and hope that it will be recongized. If you are lucky to reach this stage then you simply need to restore your iPod updater, and your iPod should be back to normal.Please note that You may need to plug and unplug few times in order to let your iPod to be recongized.
If your iPod still not able to be recongized then you have to format your iPod while it is in a Disk Mode, you need to use the Disk Utility software (for Mac - I am not sure about PC) to erase the Partition of your iPod then do a formatting and disk verify straight after. Then you should able to reach the final stage i.e. restore the latest iPod updater and sysc your iPod with your iTune.
Additional hints which may help your during the fixing ..
1. Try to do few attempts, which could take you as long as 1 hour
2. Try to exchange cables to connect with your computer i.e. USB and Firewire
3. If you fail to solve your iPod with your PC then try to fix it with Mac and vice versa. Surprisingly, I do have experience that the iPod got recognized by my Mac after I connected it with a PC
Above are my experience and I am glad that more than 90% chance I am able to solve the iPods' problem with only one iPod Mini needed to be repaired.
Good luck and hope it works in your case

I am one as well.
I've been trying for days to get the infamously dreaded frowny faced 'pod off my screen, but, to no avail. I've tried charging it with computer and plug, reset and rereset for hours on end, taking it on and off disk mode for ages . . . you get the drift. My computer hardly reconizes it (it reports at start-up that I have a Unidentifyed Plugged in Object in my computer, and System Profiler admits it perfectly). Now, when I go to the last resort (sending the dear away, for the second time no less, is not one) of erasing the thing, it declares it's self impossible! Like I've said before, I've honestly tried every trick in the book (though if you have a new one I;d be more than will to give it a shot) and am seriously considering an exorcism.

Sending your ipod in

Hey there, I need to send my ipod in, I got it back In June This year 05, and I baby almost every thing I get my ipod being one of them. My face plate is falling off already i can click it on then just while it's in my pocket it comes off, and my battery only lasts for about 2-5 hours which is really not cool. When I got it there was a line down the screen when you looked at it ( Like when you push down on a calculater screen)I didn't really mind it but now the top of the screen looks like it to. So who do I need to talk to, to get it sent in.

Well, im guessing since you are still under your 1 year limited apple warrenty, they will take it with no charge to see whats wrong with it, either they will send you a new one, or just fix your original...
To send it in you have to write up a service request, to do so go to this link:
http://depot.info.apple.com/ipod/?country=ca&language=ca
after you go there just follow the instructions, and write up your problem and what product you have etc...
hope that helped...

Can you send your iPad to Apple to fix a cracked screen?

Can you send a ipad (3rd gen) with a cracked screen to Apple, will they fix it and how much will it cost?

The standard 1-year Apple Care warranty only covers defects in materials and workmanship, not damage due to accidents.
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th generation
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
 Cheers, Tom

I just sent my Ipod to apple...

How long will it take to get the new one back? I sent it because the screen was falling off

How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod

Can you install a cross fade playback on your ipod?

I would like to play my songs in a cross fade playback mode om my ipod?
Is that possible?
If not, wouldn't it be a nice feature to have in the future.
THX

No it's an iTunes only feature.
Send your suggestion to Apple.
iPod Feedback.

How do i send my ipod off

To readers iam having doubts about sending my ipod to apple about my battery problem , but i dont know if they send you a box to put your ipod in or send it differently , also i dont trust the post service these days what shall i do?

Once you've filled out the service request Apple will send you a box in which to return the iPod to them. This isn't via the postal service but by a carrier such as UPS. Once Apple are ready to send out a replacement, again it will by carrier.
If you want Apple to check out your iPod, you have no choice.

What do u do if your ipod wont turn on and my hoome button is gone so i cant reset it help me plz

so i have a ipod 5 and today it just did this thing were it would not turn on so i charged it and nothing happen u hold the power button nothing happend and my home button is broke and it wont connect or anything to my itunes what do i do

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

How much is it to fix your ipod?

My ipod broke and it says my wifi card isnt in it? I really dont know whats going on and i really want it fixed. I want to fix it and see if i can get it fixed up . But i want to know how much will it be . Its an ipod touch 4th generation.

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task. Start with Google to search for these.

Have your iPod freezed etc? Here is the solution! -

If the troubleshooting steps did not solve your issue, your iPod may need to be serviced. Before you send your iPod for service, you should try the following steps:
If your iPod is frozen or won't turn on, your iPod may be paused or on "hold."
Slide the Hold switch and check the screen.
If your iPod is frozen or won't turn on, connect your iPod to your computer, then press and hold the "Menu" and "Select" buttons simultaneously for 10 seconds to reset the iPod. Don't worry. Resetting an iPod will not affect your files or preferences.
If your iPod won't turn on, your iPod may not be charged. Connect your iPod, wait for a moment, turn the power on, and check the screen. If you have an iPod nano, Fifth Generation iPod, or an iPod mini (Second Generation), you may have to wait up to 30 minutes before it is charged enough for the computer to recognize it.
If your iPod fails to hold a charge and it's more than a year old, you may need a new battery. Select a country and language below, enter your iPod serial number, then click Continue to order iPod battery service.
If your iPod headphones aren't working, try connecting them to your computer's audio output or another audio device that has a 3.5 mm stereo headphone jack. If the issue persists, use the form below to order replacement iPod headphones.
Note: iPod equipment that is sent in for battery service or service requiring other repairs will be replaced with functionally equivalent new, used, or refurbished iPod equipment. You will not receive the same iPod that was sent in for service.
Click for USA, Canada, UK, or Australia iPod service information and pricing.
If your iPod's LCD display is cracked due to accidental damage, do not send your iPod in for service. Coverage for this type of damage is excluded under Apple's Limited Warranty for iPod and AppleCare Protection Plan for iPod, and service is not available under the terms of Apple's Repair Terms and Conditions.
If you have questions about the iPod service process, see the iPod Service FAQ for more information, or check your repair status here.
To get started, enter your serial number. If your iPod is not covered under Apple's Limited Warranty for iPod, or an extended coverage option like the AppleCare Protection Plan for iPod, there will be a fee for service.

funny?No, Microsoft's word for this is "friendly". In Internet Explorer, go Tools, Internet Options, Advanced and you'll see a checkbox "Show friendly HTTP error messages".

Do you have to pay to send a old broken ipod to apple to get a replacement

my warranty expired so will it be free or do i have to pay

Apple will exchange your iPod for a refurbished one for this price. Price depends upon model and capacity. They do not fix yours.
Apple - iPod Repair price
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod

Sending Your iPod to Apple

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