Sendmail does not work in Acrobat 9.5.1.
Acrobat 9.5.1
OS 10.6.8
The Sendmail feature does not work - when I try to attach mail, I get a warning:
"The SendMail doesn't know how to talk to your default mail client. Please select a different mail application to use."
1. Surely this should work?
2. How do I select a different mail application?
This does not work in Acrobat XI either for Office 64bit (Office 2013 64 bit)
Does anybody know the fix for this?
I called tech support today but they dont seem to know anything about the error although its a known issue with all previous versions of Acrobat for serveral years now.
I really need to make this work, there is a random google post where I have ot make some regedits, but why can't Adobe fix this known issue since it is nothing new?
My basic understanding at this point is that even Acrobat XI is a 32 bit app and the programmers at Adobe still dont know how to write the API to talk to a 64bit mail client?
I really need some help on this if anybody has a real solution.
Thanks!
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While using attached file we can merge the ps files in Acrobat 7 but when use the Acrobat 8 script to merge the ps files it generate empty PDF. Plese help me to bypass this issue and get ps merged PDF.
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After an upgrade of acrobat reader 9 to acrobat reader 11 the automatic printing of a pdf. The pdf is opened, but the print does not happen. With acrobat reader 9 it works. But with acrobat reader 11 the printing does not happen.
I discovered when you specify pp.constants.interactionLevel.full it works on acrobat reader 11. But when you specify pp.constants.interactionLevel.silent or pp.constants.interactionLevel.automatic it does not work on acrobat reader 11. But with the full option we have a dialog print box
we do not want.
In our jsp we load a pdf document and create a message handler to detect the print events of a pdf document that is in an <object> tag.
In the pdf document we add
package be.post.lpo.util;
import org.apache.commons.lang.StringEscapeUtils;
import org.apache.commons.lang.StringUtils;
public class AcrobatJavascriptUtil {
public String getPostMessageToHostContainer(String messageName, String messageBody){
return "var aMessage=['"+messageName+ "', '"+ messageBody+"'];this.hostContainer.postMessage(aMessage);";
public String getAutoPrintJavaScript(String interactiveType, String printerName,String duplexType) {
String interactiveTypeCommand = "";
if (StringUtils.isNotBlank(interactiveType)){
interactiveTypeCommand = "pp.interactive = " + interactiveType + ";";
String duplexTypeCommand = "";
if (StringUtils.isNotBlank(duplexType)){
duplexTypeCommand = "pp.DuplexType = " + duplexType + ";";
return "" + // //
"var pp = this.getPrintParams();" + // //
// Nointeraction at all dialog, progress, cancel) //
interactiveTypeCommand + //
// Always print to a printer (not to a file) //
"pp.printerName = \"" + StringEscapeUtils.escapeJavaScript(printerName) + "\";" + //
// Never print to a file. //
"pp.fileName = \"\";" + //
// Print images using 600 DPI. This option MUST be set or some barcodes cannot //
// be scanned anymore. //
"pp.bitmapDPI = 600;" + //
// Do not perform any page scaling //
"pp.pageHandling = pp.constants.handling.none;" + //
// Always print all pages //
"pp.pageSubset = pp.constants.subsets.all;" + //
// Do not autocenter //
"pp.flags |= pp.constants.flagValues.suppressCenter;" + //
// Do not autorotate //
"pp.flags |= pp.constants.flagValues.suppressRotate;" + //
// Disable setPageSize i.e. do not choose paper tray by PDF page size //
"pp.flags &= ~pp.constants.flagValues.setPageSize;" + //
// Emit the document contents. Document comments are not printed //
"pp.printContent = pp.constants.printContents.doc;" + //
// printing duplex mode to simplex, duplex long edge, or duplex short edge feed //
duplexTypeCommand +
// Print pages in the normal order. //
"pp.reversePages = false;" + //
// Do the actual printing //
"this.print(pp);";
snippets for java code that adds
package be.post.lpo.util;
import org.apache.commons.lang.StringUtils;
import com.lowagie.text.Document;
import com.lowagie.text.DocumentException;
import com.lowagie.text.pdf.PdfAction;
import com.lowagie.text.pdf.PdfDestination;
import com.lowagie.text.pdf.PdfImportedPage;
import com.lowagie.text.pdf.PdfName;
import com.lowagie.text.pdf.PdfReader;
import com.lowagie.text.pdf.PdfWriter;
import java.io.IOException;
import java.io.InputStream;
import java.io.OutputStream;
import java.util.ArrayList;
import java.util.Iterator;
import java.util.List;
public class PdfMergerUtil{
private static final PdfName DID_PRINT = PdfName.DP;
private static final PdfName WILL_PRINT = PdfName.WP;
private List<PdfActionJavaScriptHolder> actionJavaScripts = new ArrayList<PdfActionJavaScriptHolder>();
private class PdfActionJavaScriptHolder{
private final PdfName actionType;
private final String javaScript;
public PdfActionJavaScriptHolder(PdfName actionType, String javaScript) {
super();
this.actionType = actionType;
this.javaScript = javaScript;
public PdfName getActionType(){
return this.actionType;
public String getJavaScript(){
return this.javaScript;
public void writePdfs(OutputStream outputStream, List<InputStream> documents, String documentLevelJavaScript) throws Exception {
Document document = new Document();
try {
// Create a writer for the outputstream
PdfWriter writer = PdfWriter.getInstance(document, outputStream);
document.open();
// Create Readers for the pdfs.
Iterator<PdfReader> iteratorPDFReader = getPdfReaders(documents.iterator());
writePdfReaders(document, writer, iteratorPDFReader);
if (StringUtils.isNotBlank(documentLevelJavaScript)){
writer.addJavaScript(documentLevelJavaScript);
addAdditionalActions(writer);
outputStream.flush();
} catch (Exception e) {
e.printStackTrace();
throw e;
} finally {
if (document.isOpen()){
document.close();
try {
if (outputStream != null){
outputStream.close();
} catch (IOException ioe) {
ioe.printStackTrace();
throw ioe;
public void addAdditionalDidPrintAction(String javaScript){
actionJavaScripts.add(new PdfActionJavaScriptHolder(DID_PRINT, javaScript));
public void addAdditionalWillPrintAction(String javaScript){
actionJavaScripts.add(new PdfActionJavaScriptHolder(WILL_PRINT, javaScript));
private void writePdfReaders(Document document, PdfWriter writer,
Iterator<PdfReader> iteratorPDFReader) {
int pageOfCurrentReaderPDF = 0;
// Loop through the PDF files and add to the output.
while (iteratorPDFReader.hasNext()) {
PdfReader pdfReader = iteratorPDFReader.next();
// Create a new page in the target for each source page.
while (pageOfCurrentReaderPDF < pdfReader.getNumberOfPages()) {
document.newPage();
pageOfCurrentReaderPDF++;
PdfImportedPage page = writer.getImportedPage(pdfReader, pageOfCurrentReaderPDF);
writer.getDirectContent().addTemplate(page, 0, 0);
pageOfCurrentReaderPDF = 0;
private void addAdditionalActions(PdfWriter writer) throws DocumentException{
if (actionJavaScripts.size() != 0 ){
PdfAction action = PdfAction.gotoLocalPage(1, new PdfDestination(PdfDestination.FIT), writer);
writer.setOpenAction(action);
for (PdfActionJavaScriptHolder pdfAction : actionJavaScripts ){
if (StringUtils.isNotBlank(pdfAction.getJavaScript())){
action = PdfAction.javaScript(pdfAction.getJavaScript(), writer);
writer.setAdditionalAction(pdfAction.getActionType(), action);
private Iterator<PdfReader> getPdfReaders(Iterator<InputStream> iteratorPDFs) throws IOException {
List<PdfReader> readers = new ArrayList<PdfReader>();
while (iteratorPDFs.hasNext()) {
InputStream pdf = iteratorPDFs.next();
PdfReader pdfReader = new PdfReader(pdf);
readers.add(pdfReader);
return readers.iterator();
JSP code
<script type="text/javascript" src="<bean:message key="scripts.js.internal.jquery" bundle="app"/>"></script>
<script language="javascript">
function goToDidPrintUrl(){
var url = "<%=didPrintUrl%>";
window.location.assign(url);
function createMessageHandler() {
var PDFObject = document.getElementById("myPdf");
PDFObject.messageHandler = {
onMessage: function(msg) {
if (msg[0] == "WILL_PRINT"){
$("#printingTransitFeedBackMessage").text('<%=willPrintMessage%>');
if(msg[0] == "DID_PRINT"){
$("#printingTransitFeedBackMessage").text('<%=didPrintMessage%>');
setTimeout('goToDidPrintUrl()',4000);
onError: function(error, msg) {
alert(error.message);
</script>
</head>
<body onLoad="createMessageHandler();">
<div id="printingTransitFeedbackArea">
<div class="info" id="printingTransitFeedBackMessage"><%=documentOpenMessage%></div>
</div>
<object id="myPdf" type="application/pdf" width="100%" height="100%" data="<%=toBePrintedUrl%>">
</object>
</body>From the JS API Reference of the print method:
Non-interactive printing can only be executed during batch, console, and menu
events.
Outside of batch, console, and menu events, the values of bUI and of interactive are ignored
and a print dialog box will always be presented. -
ACROBAT XI - DOES NOT WORK WITH WINDOWS VISTA
WHY DOESN'T THE COMPANY STATE ACROBAT XI PRO DOES NOT WORK WITH WINDOWS VISTA.
THE COMPANY NEEDS TO WARN PEOPLE. THE ACROBAT TECH SUPPORT FINALLY FIGURED OUT THAT IT'S NOT COMPATIBLE WITH WINDOWS VISTA.The Acrobat website and the box lists the compatible OSs. You want Adobe to list all of the incompatible OSs---going back how far.
Acrobat XI Pro system requirements
These system requirements are for Adobe® Acrobat® XI Pro software, v11.0. Because system requirements change with each software update, refer to the Release Notes for your software version for the latest information on supported operating systems and browsers.
Windows
1.3GHz or faster processor
Microsoft® Windows® XP with Service Pack 3 for 32 bit or Service Pack 2 for 64 bit; Windows Server® 2003 R2 (32 bit and 64 bit); Windows Server 2008 or 2008 R2 (32 bit and 64 bit); Windows 7 (32 bit and 64 bit); or Windows 8 (32 bit and 64 bit)
512MB of RAM (1GB recommended)
1.85GB of available hard-disk space
1024x768 screen resolution
DVD-ROM drive
Internet Explorer 7, 8, 9, or 10; Firefox Extended Support Release; or Chrome
Video hardware acceleration (optional)
Note: For 64-bit versions of Windows Server 2003 R2 and Windows XP (with Service Pack 2), Microsoft Update KB930627 is required. -
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Hi ,
I have user login using his profile and suddenly his not able to view thumbnail preview of PDF file using navigation panel but the thumbnail preview
work in administrator profile.
Si, I guess some settings blocking in user profile to view thumbnail preview.
I have checked the settings that I know but it still does not work.
Please advise.
It is adobe acrobat 8.0 professional using win XP SP3Thanks for answering my queries.
Could you please let get me the following details as well:
1. The version of Adobe Reader installed on your system.
2. The default PDF viewing application on your system. You can find the same by double clicking on a PDF on your system and see which application is used to render the PDF.
3. The value of the following registries:
HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe
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HKEY_CLASSES_ROOT\AcroExch.Document.7\shell\Read\command
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Hi Begin,
I have the same issue, I am not sure which version so I had on my old computer but when I got a new windows 7 64bit, and asked IT to install Adobe, my life turned upside down. now they asked if I need X or 9pro and I though 9pro is the latest and greatest.. they installed the standard first then could not edit then asked for the pro and could not edit ... now I search and maybe version X will edit but if the document is signed and we do need to do lots of editing after the signature then what is the solution??
I hope the Guru in Adobe can help here soon please :-)!!
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I have been using firefox because of my adobe acrobat add ons.. I alwasy convert pages to adobe pdf using my acrobat. It works with firefox 4.0 but it does not work anymore with latest firefox.
Can you help me with this?Maybe if you read about privacy, policy and sharing of data you'd change your mind. But it was reported that it appeared to work if you used something like the "Add-ons Compatibility Reporter".
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I have an Acrobat 9 pro that I want to reinstall on acomputer that was reformated.
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I spoke to your support on the phone and was told to contact you.
HELP !
Thanks
Benib. sagi
Please do not share your serial number on public forums.
Also confirm you are using correct serial number, Adobe serial numbers contain 24 digits.
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Error "Invalid serial number" | Acrobat 9 | CS4
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Hi t0m#2410,
How did you install Acrobat, did you install it as a part of Suite installation.
If it is a part of suite then deactivate suite uninstall Acrobat, Reinstall Acrobat using Suite media. Launch Photoshop first and Activate.
Then try launch Acrobat.
Regards,
Ajlan Huda. -
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