Senior Citizens have been overcharged for approximately 3 years for services that were not used.

The technician that personally visited the home confirmed, while servicing a technical issue, that the FIOS service sold to the Senior Citizens were not needed and not used. There is no need for the package that has been paid for over the years despite attempts to reduce the monthly bill with customer service. The home has no computers or any other device that needs a internet connection. Please help these seniors that are on a fixed income.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

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I have been billed for services I did not buy or I did not fully understand that how I would be billed.

I have been billed some USD 5,000 worth of credit card bill. It was by itune app's. Most are because of my son's games, which I was thought it was $.99 a piece, but before I know it, I have chalked up thousands of dollar in credit card. I cannot believe it.
I have a very different understanding of what update means. I thought update was free, because I already pay for the original app. It turns out the update is sometimes $10.00, without me knowing. I also found out app that I have already deleted still charge me by the monthly basis.
This is getting out of hand. I have to make a report but I did not know how. I felt I was sucked into a hole by iPad. iPad is a good device, but this model has been absued. Consumers should not be punished by all these merchants.
EH

See Here for
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

HT4528 I believe I have been charged for something that was not meant

How do I ask to void a purchase made by mistake

All sales are final, but you can try contacting the store support staff at http://www.apple.com/emea/support/itunes/contact.html who are very good at helping with these issues.

I have been billed for something I did not purchase.

can someone please tell me how I inform itunes that I have been billed for something I did not purchase?
it is not a big amount but the purchase was made at 4am and I was definately sound asleep!!

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature. Why is that?

As I stated above, "I have to pay for something that was not my fault, nor Verizon's fault, but is an act of God/nature. Why is that?" I had a hard time keeping my phone charged at one time, so I called/visited my local retailer of Verizon, and they ordered me a new battery (first step after cleaning my phone. Not like it was dirty anyways). Got a new battery, put it in, still same problem. Would not charge...boo! So, I bring it back, and they order me a replacement phone, since it "is still under warranty, and insured". When I first brought my phone in, the young lady said, "That is why it is not charging; it was the charger port, that is why it was not charging. It is as loose as a goose" So, that is why she ordered me a new one.
So, get the new phone, put "new battery" back in. All is good, all of what, 2 maybe 3 weeks later. Now it is doing the same thing again. Checked the charging port, it is fine. Bring it in, to the store, and questioned the young man behind the desk, and find out why I was charged the $299.95(+taxes & s/h). He said, "it was because the old phone was because there was "corrosion" around the port." Of course, there was not a single note of it being loose. He continued, and said it was because it was there had to be a time where you spilled something on it, even if it was a drop of any kind of liquid. Or, you/ or someone else, had it in the shower with them." (Really, a drop of liquid, or taking the phone with me in the shower?) How I could I get a "drop" of liquid in it, if I had an Otter-box on it, or why would I take it in the shower with me? I admit, I am not the sharpest tool in the shed, but, really? Come on now!
Since, I have to now pay for it, I am kind ‘a wondering if anyone else has, or had the same problem with their phone (s). My wife has the same phone and she has not had this same problem. Makes me wonder. Since, my phone is doing this again, if it is something that I am doing wrong with it or not. So, now they have ordered me a new battery, and we will see if this will be a new fix, or "good bye to Verizon." Any comments, or suggestions, please email wife and me, and let me know. Thanks and God bless.

Don't really see how this would be an act of God/nature.
Regardless, are you saying Verizon should have to pay for those, though?

ITunes cannot get CD track names for CDs that were not imported with iTunes

I have a number of WAV files and MP3 files that already have album information. I would like to erase that information and have it replaced using the "Get CD Track Names" function, but keep receiving an error message of "iTunes cannot get CD track names for CDs that were not imported with iTunes." Is there some way to strip the previous information and replace it with information that iTunes receives with the "Get CD Track Names" function?

Programs like itunes use characteristics of the CD such as track duration and sequence to identify CDs. Potentially this could be modified in a very small manner (maybe even a millisecond) in converting to a different format so maybe itunes doesn't even want to try getting the information for other formats.
You can certainly replace whatever information you wish by "get info" on a single or multiple selection of files and entering the data by hand.

TS1702 I HAVE BEEN BILLED FOR APPS I DID NOT ORDER , ANYONE ELSE EXPEIRENCED THIS?

I HAVE BEEN CHARGED FOR APPS WHICH SHOULD HAVE BEEN FREE, THIS HAS HAPPENED TWICE NOW, I FEEL MY DETALS ARE NOT AS SECURE AS APPLE MAKE OUT, HAS THIS HAPPENED TO ANY ONE ELSE? HOW DO I REMOVE MY CARD DETAILS? I FIND THE WEBSITE VERY CONFUSING AND UN HELPFUL.

Go to www.apple.com/store . In the right upper area, directly under "support" you should see a link for "account". Select "account home", and sign in with your Apple ID. You can access are your billing information here.
If you are looking for a refund for the purchases, you must request this from the support web site for the itunes or app's store. Just state you feel these were fraudulently purchased.
iTunes Store - http://www.apple.com/support/itunes/contact/ - follow the onscreen instructions
App's Store - http://www.apple.com/support/mac/app-store/contact/ - follow the onscreen instructions

I have been billed for something that won't download

I am trying to purchase the world pass for scribblenauts and it isjust spinning and I have been billed for it?.....has anyone else had this problem?.....is there something I need to do?

Does anyone else know the password to your AppleID? if you suspect your account has been compromised, then go and change your password at https://appleid.apple.com in the manage section

I have been charged for apps i did not download

I have been charged for apps Idid not download.

This happend to me too. 10:30 am on March 4 an app was purchased, using my store credit and charging the remaining amount to my bank. I don't even have a smart phone that has apps. I have sent a request to Customer Service. Itunes has a security problem.

I have been overcharged for an Ipod Classic replacement service?

Yesterday I have applied for the Apples Ipod replacement/repair service. I had confirmation that they had shipped the new replacement out but I have been charged both ($140 - which I agreed to pay for the cost of the service), but also $194 on top of that and had no confirmation on what that payment was for! Is this just a deposit so I will get it back when I ship my broken ipod classic to apple? Please someone respond as I am rather annoyed of this hidden payment. Thanks.

THERE NO LICENSE. I am paying for a one year membership (paid 10 months and have not add access to creative cloud) So I recently had to request a month trial period which I am currently using. Please explain that?! Can I please have a telephone number for the North Africa Middle East Region so that I can discuss this matter with someone? Why is this so difficult. For 10 moths I have heard different stories and today after insisting they send me the reply they promised me 1 month ago I revived this wishy washy response:
From: [email protected]
Hi Jennifer,
Thank you for contacting Adobe Customer Service
Jennifer, we are sorry to hear that you were unable to use Creative Cloud apps purchased under the order number 25937842424. We see that the above request has been forwarded to relevant team. The relevant team are still working on your request. Once response received, we will update you accordingly. We apologize for any inconvenience that might have caused to you in this regard.
Regards,
Adobe Customer Support.
PLEASE CAN SOMEONE CLARIFY WHAT IS GOING ON HERE?????

I have been looking for 5 hours today not including yesterday

i have being looking for 5 hours could someone help please i know you got this question lots but how do you creat a jar file i have my classes in c:\jdk1.3.1\jre\classes
where do i input jar cf gcat.jar gcatcars2.class at the msdos prompt??????? i did and its giving me bad command or file name do i have to set my class path before i input this do i use the jar tool and if yes what is the jar tool??? after i jar it how do i recompile or do i have to recompile it and how do i make the jar file executable

thats alot of time spent... i am knew to this stuff myself, however, i do recall reading today, an explanation about jar files... but i dont remember exactly where, try
java.sun.com
pick .... new to java
take a look around.
OR
on the forum page, to the left of the screen you will see a search: textfield, if you type JAR in here you will see a plethora of questions & answers regarding jar files.
Mary.

TS1702 i have been charged for things i did not purchase

i have charges in my email on things i have NOT rented bought and i cant reach a live person u make it impossible to track and work with apple with basically NO customer support! please help zero dk 30 is one i have never looked for and i bet there will b more please contact me.
<Personal Information Edited by Host>

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

I need help with my account! I need to speak with a real person!
<Edited By Host>

http://www.apple.com/support/itunes/
We're all just users here like you. It's also a very bad idea to post personal info like your phone number on a public board like this. (I've referred this post to a Moderator to have it edited out for your security)

Has anyone out there been charged for texts that were hung up and sent thousands of times?

I just wanted to know how many others out there may have had text/billing issues like mine, and then had to fight the useless battle of trying to get help from Verizon's Customer Service group. Let me tell you my story. One evening I came home, and sent a text to a friend who was visiting a dying friend. I sent the text ONE time. Then later in the evening, I tried to send more texts and phone calls, but I kept getting a message that I wasn't connected to the network. For most of the night, I was unable to place a call or send another text. I did manage to get/send (don't remember which) one call, then it started all over again. When I wen to bed that night after shutting it down several times, my phone was still useless. The next am my friend sends me a text that he had gotten the text about 250+ times. I shut the phone down for a while, but then he sent another one saying he had gotten it around 3000 times. Well, I get my bill for the month and low and behold they charged me over $150.00 EXTRA for all these texts. I only had 1500 on my plan. Of course, it my history with Verizon, i had never sent over 3000 texts before, so they can clearly see my volume history. I placed a call to get this resolved and was told that, of course, no supervisor was available, but he saw what happened, assured me that he would get this taken care of, but just needed to get with his supervisor and would call me the next day. NEVER GOT A RETURN call. I placed yet another call and spoke to a guy named Dwayne. He did call me back, but just to leave me a voice mail letting me know that they deemed the charges to be valid and they would NOT be issuing a credit. TWO more calls later, I have spoken to 3 different reps-1 who claimed to be a supervisor. I was promised 2 more times that I would get a call back by the next day and of course have still not received calls back from any of these people. In the meantime, I paid the portion of my bill that was VAILID. After wasting ALL MY TIME trying to get this resolved, what did I get today? A text warning me to pay my bill to avoid interuption!
Anyone else had this problem? I just filed a complaint with the FCC and I urge anyone else that has had this problem to do the same!!! Verizon needs to hear that people are sick of this poor service and shady billing practices!

I haven't seen any one reported issues like this but have you checked that your device isn't part of the issue because I have ran into a issue with my message saying it wasn't sent but it did but never the number of times you have experienced..
Now as for the billing situation this may be a little bit hard to give you a solution, I know this may not be the solution you want but you may have to simply keep trying to see if you can get a workable solution for your situation.

Senior Citizens have been overcharged for approximately 3 years for services that were not used.

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