Sensors Not Working. Please help!!! :(
I have got a new BB z10 and its Sensor doesnt seem to be functioning. When I take the call the take the headseat near my ear, the screen doesnt sleep automatically. similarly when I take the phn back from ear it doesnt wake up. Is this a software issue? I am on the stock OS yet and havent updated to 10.2. Please help.
thanks
Naveen
Hi,
Use the BlackBerry Virtual Expert to test the sensors. It should pre-installed, or go through the Help icon and select Test. I'd also make sure the device software is up to date, using BlackBerry Link.
If the Test shows that it's not working and the device is new. I would suggest you return it to your point of purchase for repair or replacement.
Craig Ashcroft Elite UK
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