Sent a brand new U500-ST6322 to Depot but returned with same problem + hard disk re-imaging

I bought this Satellite about 4 months ago and noticed the fan was very noisy (posted a msg on this forum about it). I called Toshiba Technical Support who said this computer had been having fan issues so they asked me to send it to the Depot, which I did. The depot worked on it and returned it with the following note:
"Replaced fan.Hard drive failed test with multiple bad sectors. Replaced defective hard drive. Re-imaged with default software. Set DMI/Updated Bios/Set BOOT defaults. Blew out heatsink/fan and unit. Unit was tested and passed all tests".
So obviously the guys worked on it, only the noise is still the same. The computer basically makes one think there is a vacuum cleaner working not too far in the background. So I am not really sure if Toshiba and I thought there was the same thing wrong with the fan. And I'm not sure what to do next. The fan noise is really distracting and you'd think a brand new machine would be a little quieter. My 6-yr old Dell is quieter.
About the HD re-imaging... I had backed-up my stuff before I sent it to the Depot, so that turned out to have been useful. When they say they re-imaged the HD, does it mean they re-formatted it in some way but kept the same unit? Would there be a way for me to get the stuff from my "old" HD back? There're no important documents, but just thinking about all the programs I need to install again makes me wonder if I could somehow recover the old hard drive. Also, I see a lot of posts with people having sent their computers in and having had the same thing done. Is it normal for a relatively new computer to have issues with the HD? By the way, when I worked with the computer I had no HD issues, at least nothing I could tell.
Thanks for any advice!

from what you put that they did to your machine they replaced the hdd and used the recovery media to reimage the drive back to factory. hdd and other hardware failures either happen very early or very late in their lives. so it is not uncommon to have a hdd that fails right out of the gate but it is much more common for them to fail later. as for getting your old hdd back i wouldnt count on it. it has probably already been sent away to be recycled.
you may not have had any problems at all with the hdd but from what you wrote that toshiba said it had multiple bad sectors. if these bad sectors are too big they will just replace it since those parts of the disc cant be used.
-civicman4-
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Post all info about your laptop and version of windows. We are working on it but still do not have the powers to read your mind.

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you wrote
I've read that if I installed OSX 10.4 then the fan would run quieter.
Is this the case?
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