Sent a mail to apple Customer care- No Reply

Dear All,
Below mentioned (in Blue Font) is the mail I sent to Apple through its website on 15th of December 2011. Till now I have not even recieved the acknoledgement of my complaint.
iPhone 4S is currently the best and the most expensive phone commercially available in India (With the exception of iPhone 4S 32 & 64 GB Models), and backed with a company like Apple, I expected better services.
Please let me know "How can I put forward my complaint to the right department", as I am unable to find the right E-mail id or link for this type of customer complaint.
"Dear Apple Team,
I ordered an iPhone 4S - Unlocked (GSM) - 16GB White on 25th November 2011 through Order Number: W264847590.
This phone was a gift for my sister's birthday (15th December). I ordered the phone from USA because the White iPhone (unlocked) was not available at the apple store in my city - (Jaipur - INDIA), so I requested my friend Mr. A. Dhanuka in USA to send the phone to India, with anyone coming along.
Mr Dhanuka called the Apple Customer care to request a speedy delivery and the status of my order on the apple's website was Shipping on 7th December via 2 to 3 days guaranteed shipping.
It is with great disappointment i am informing you that neither the phone was delivered within 2 to 3 days of shipping, nor did I get the product I ordered for my sister. In stead of a White iPhone, we received a Black one, which totally messed up the whole White theme of her birthday.
I am a loyal apple customer since 2006 and own 2 iPhones (first generation), one Mac book Pro, Ipad 2 etc. But this was a first apple experience for my sister who owns a Samsung Smart phone, and now mocks my love for apple products.
I dont know how much this mail will affect you guys, but this incident had affected my loyalty towards Apple.
I hope u guys have a way to make things better.
Thanks and Regards
Mohit Tambi"
Thanks and Regards
Mohit Tambi
India

http://www.apple.com/feedback/iphone.html
this is a user forum apple dont read or write here the url I posted is how you get their ear

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