Sent email and it's not in my sent folder

I wrote an email, clicked send and it sent, but it is not in my sent folder.  My settings are to save in sent folder.  Any ideas why

I called the 800 Apple SOS number, and was referred to a higher level tech.  He was helpful, though it took several tries, and call backs, ..he had not heard this before.
Basically:
1. Be sure you have backed up your mail.
2. If all your saved mail is in folders (folders you have put ail I after you answered or just b/c you saved it...historical stuff) on your machine (not just on line), and,
3. You have not set your email to delete on the server right away (for example you don't delete your gmail or other mail for 30-days)...
4. You should be able to delete (-) the account and then add (+) it back, with all your mail there.
If you are on an iPad, you might think of it as if you got a new iPad, and needed to set up your account from scratch.
NOTE: most of my (wife's...this is her Mac Book Pro) important mail is on an exchange server for work. What happens when you deal with your email directly, online with that kind of server may also tell you something about how the problem might be solved. In other words, try and go to the Exchange server for your company.)
ALSO: this happened when I upgraded her computer to Maverick OS. So I have been fearful to upgrade mine..
AGAIN: With all this in mind to help you coach the tech person... I STRONGLY suggest you call the 800# on Apple's support page.

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