Sent email was moved to local failure and can't be found in folder "sent items"

I've a user who somtimes find that the email he sent out was not located in the folder "sent items", but in "local failures". My support team told me that such issue happened when there's sychronization conflicts, while my understanding
is that if both local and server have a same copy of message, then 2 user change the server copy and local copy through different way at the same time, a conflict occurs, but it didn't explain how could we can't find the email which we sent out in
the "sent items"? BTW the receiver could receive it. Even there's any conflict, one copy should still be remained in "sent items", so I don't understand why we could see the only copy in "local failures".
Thanks a lot!

Hi,
Which type of email account are you using? IMAP, POP3 or Exchange? This issue just happens to random emails, right?
Please try to use the Inbox Repair Tool to scan and repair your Outlook data file to check if it helps. See:
http://office.microsoft.com/en-in/outlook-help/repair-outlook-data-files-pst-and-ost-HA102749454.aspx?CTT=1
If above didn't helps, please try to create a new mail profile in Control Panel, and then reconfigure the email account in the new mail profile to check the result. See:
http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
Thanks,
Steve Fan
TechNet Community Support

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