Sent in my iPod Touch for repair because of lower volume button, and...

...Apple is sending it back to me because "No problems found." I sent in my iPod because the bottom volume button was at first hard to press and now it only works sometiems when I press it. I CLEARLY described that the bottom volume button only works half of the time and I took the time to give them my iPod so I basically just gave them my iPod for no reason? What should I do since the problem is still going to occur when I get my iPod back?

Hi Cole!,
Make a reservation with a Genius at a local Apple retail store or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)
-Jason

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I requested service to send in my ipod touch for repair but was expecting a box to be sent so that I could send it in. Did I misinterpret? Am I supposed to send it in myself with my own package?

I requested service to send in my ipod touch for repair but was expecting a box to be sent so that I could send it in. Did I misinterpret? Am I supposed to send it in myself with my own package?

??? Your right in the neighborhood of... Where's my box. Did you receive a contact or tracking number? I guess I would make a couple of calls to Apple to see where things are. Good luck. Cheers.

My ipod touch is "disabled" because I forgot my password and have tried to enter it too many times. Can I do anything other than restoring back to original state?

My ipod touch is "disabled" because I forgot my password and have tried to type it in too many times. I have not ever synced it to itunes or backed it up. Is there a way for me to back it up before I restore it back to its original state?

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My iPod touch 2nd generation keeps turning the volume up and then turns off, by itself randomly. Please help!!, My iPod touch 2nd generation keeps turning the volume up and then turns off, by itself randomly. Please help!!

my iPod touch 2nd generation keeps turning the volume up and then turns off by itself randomly. Please help!

Try the standard fixes in order:
- Reset:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Restore the iPod from backup via iTunes
- Restore the iPod to factory defaults/new iPod
- Make an appointment at the Genius Bar of an Apple store.

If i send in a white ipod touch for repair, will they send me a white one back?

I need to send in my ipod touch 4g for repair on the sleep/wake button.
but its white, so will they send me a white one back??

Yes.
B-rock

I sent my iPod Touch for repair, but it still has the same problems as when I sent it off. Help?

It started when my ipod suddenly stopped playing music. After I contacted support and tried just about every way to get my ipod fixed, I was eventually set up to have it shipped to apple for repairs. After two days, my ipod has returned with papers saying that the technicians at apple were unable to find anything wrong with it. The only problem is that it is still behaving the same way as it was before I sent it off, even though nothing was found to be wrong. My music still does not play and my apps will not sync. I decided to give a restore in recovery mode another shot, just to see if it would work, but the restore still only goes so far before the bar completely stops moving. Now, my ipod won't restore or come out of recovery mode, and I'm getting desperate. I thought having it sent off would fix all my problems, but nothing has changed. Please, can anyone help me? I don't know what to do anymore...

- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try restoring on another computer
- Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
Apple Retail Store - Genius Bar

Mailing Ipod Touch for repair......

I set up a repair for my Ipod Touch on the Apple support website. Now do they send me some sort of shipping envelope so I can mail my Ipod to them for repair, or do I have to mail my Ipod to them myself? I was wondering since it has been 2 weeks since I filled out the online form for it to be repaired and I have received nothing in the mail.

You should have received a confirmation email about your service arrangements. Give them a call and ask what happened: U.S. iPod and Mac technical support:
(800) APL-CARE (800-275-2273)

Ipod touch 2nd gen stuck on low battery screen and won't turn on, Ipod touch 2nd gen stuck on low battery screen and won't turn on

My ipod touch was working fine until yesterday it just shut off with about half of charge left. I tried holding the power and home button but nothing. When I plug it into the charging wall outlet the low battery screen pops up and same goes for when I plug it into iTunes on my computer. I let it alone overnight to see if the battery would drain but same thing happened today. What should I do?

I have never seen this answer before but here's what worked for me and I found it accidentally.
I have an iPhone and an iPad and I only had 1 charger (my only Apple cord didn't work anymore so I had thrown it out and I thought maybe that was the problem, except my iphone charged fine with my pink cord) by my bedside, so I would just hook up the one that needed it the most before I went to bed. Well one day I woke up to find that my iPad had a low battery, with the red battery picture. When I plugged it into the charger, it just kept recycling to the Apple logo and then the spinning wheel of death, and back again.
I did some research and couldn't figure it out. People who thought it was a dead battery still had the same problem after they sent it in and got a new battery My iPad is not jail broken and half the "solutions" were over my head. I have over 1300 apps on my iPad, not to mention thousands of pictures, that I was just feeling so bereft and sad that I might have lost everything. So I just let my iPad sit, and drained the whole battery down to the nubbin. It was 2-3 days without a charger that I just let it sit.
Then I put it on the charger again and I noticed I still got the red battery symbol, but the red was a thinner slice. I went to work and left it on the charger all day. When I returned, one of my FB notifications came on and bam, there it was, my sign on screen or whatever it's called, where you slide the thingy across. And it was back!!!!!!
So I was overjoyed. I'd also had a problem syncing with a warning that it overloaded my USB port. It was a separate problem, but I was able to sync it after that, and my iPhone too, so I was ecstatic.
Then the battery thing happened again about a week later. I thought I had been diligent about keeping it charged but it went down after only a day off the charger. Realized that I had FB and mail notifications notifying me in the startup screen, so that it was constantly turning itself on and off. I have almost 5000 FB friends and 10 email accounts, so that was a lot of steady activity that I wasn't really aware of. I have now turned off all notifications to every app, since they also come on my phone AND I bought a 2nd cord, a purple one, so now I'm set and don't expect to ever have that problem again.
Hope this helps everyone who thought they had a brick.

I have just got an ipod touch for christmas have created an apple account and linked it to my bank card so i could buy the odd app i have since bought a 69p app and it has done an update my bank account balance has changed by £1.58 can anyone advise

i would just like to know why when i bought a 69p app that it seems apple have taken 1.58 out of my bank account, the ipod has updated since i have had it but i was led to believe all the other free apps i downloaded were free, also that wifi was free so i cant see where the charge has come from, any advise would be very welcome, im a noob to apple merchandise.
Thanks
Elliot

It sounds like a cred hold was placed on your account for the free apps. See:
iTunes Store: About credit-card authorization holds
I would wait until you get the email receipt(s) for your purchases. If yu were charge more than you think then:
How to report an issue with Your iTunes Store purchase

Just registered a brand new iPod Touch for my daughter (created new user name and password) but when she went to App Store and typed in aforementioned Apple ID and password it tells us these are incorrect when I know they are correct. What's up?

The title says it all.
Please help.
Sam

- Go to Settings>iTunes and App Store and sign out and sign back in
- Reset the password and try again. After resetting the PW sing out and sign back in
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get bck to UK

I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK

Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to

Ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???

ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???

Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

ICloud Restoring my ipod question. I just restored my ipod touch for the first time because it was unreadable in itunes, and I had manually backed up my ipod to iCloud prior. The ipod is restored, but cloud not downloading my messages, pictures?

iCloud + Restoring my ipod question.
I just restored my ipod touch for the first time because it was unreadable in itunes, and I had manually backed up my ipod to iCloud prior.
The ipod is restored, but cloud not downloading any of my messages and pictures, and the other files that iCloud claims to back up?
How do I put these on my restored itouch?
Thanks everyone

What messages? What app? The backup includes Messages (iMessage, SMS, and MMS),
What photos? How did the photos get on the iPod
The backup only includes photos in the iPod's camera roll album.

I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop. I just want to get the pix of my family(I have no copies of them) from the device.Do pix from the iPod Touch save in iTunes when it Syncs? If so how do I find them?

I dropped my iPod Touch in a puddle on a camping trip and I sent it to the Pod Drop. I told them that I am only concerned about getting the photos of my family and friends from the device. I know that all of the songs are saved in iTunes on my computer. They told me that they were not able to retrieve the pictures from my device. I recently sync'ed my iPod Touch before it broke. Do the photos that I save on my iPod Touch save to iTunes or to my computer when I sync the device? If so, how do I retrieve those pictures from iTunes or from my computer?
Also, if I buy a new iPod Touch how can I transfer my songs from iTunes to the new device?
Thanks!
Luke

Photos taken by and saved to the iPod are included in the backup that iTunes makes evetime you sync or if do a manual or iCloud backup.
Per the following the backup includes:
iTunes: About iOS backups
Camera Roll (Photos, screenshots, images saved, and videos taken. Videos greater than 2 GB are backed up with iOS 4.0 and later.)
Note: For devices without a camera, Camera Roll is called Saved Photos.
Thus if you backed up after the photos were taken yuo can restore an iDevice from that backup

Returning 1st gen ipod touch for 2nd gen?

Does anyone know if I could return my 1st gen ipod touch for the 2nd gen or even give it to them and get money off the 2nd gen? I want to return my first gen because i have noticed that some of the apps that I want to download require a mic. If you no if i can trade mine in please respond. Thank you

... and the second generation Touch doesn't have a mic anyway. Chris will correct me if I'm wrong, but I believe, if you want to use a mic-dependant App on a 2nd gen Touch, then you need to buy a headphone/mic combination to plug in instead of standard headphones. I don't know +at all+ about the 3rd gen.
Non-mic Apps can run on a 1st gen Touch if you purchase the software upgrade, but whether that also includes mic-Apps, well, once again, I don't know. (Not much I do know really, is there? )
Perhaps you need to consider how much you need mic dependant Apps before rushing into the major expense of a Touch which may not actually meet your needs. There's always the iPhone of course.
Phil
Ah, there you go, in this post - http://discussions.apple.com/thread.jspa?threadID=2322224&tstart=30 - sparky67 says the 3rd gen 32G and 64G Touch comes with a microphone/headphone combination.
Message was edited by: the fiend

Sent in my iPod Touch for repair because of lower volume button, and...

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