Sent Items folder is not available

I am using Outlook 2010 and have configured my domains' email address as an account on the Outlook profile. On the left sidebar I see my email address listed as follows:
> [email protected]
Inbox
Deleted Items
Junk E-mail
Sent Items
I have configured my account to keep a copy of sent items. When I compose and email and send it I always get the "Sent Items folder is not available" message which I never got in Outlook 2003.
However, as you can see above the Sent Items folder is listed! When I click on the Inbox node and select IMAP Folders I see that it is NOT subscribed to ANY folder. I press the Query button and select all folders (Inbox, Deleted, Junk, Sent) and press the
Subscribe button. It doesn't produce any error message. I close that dialog and then reopen again to see my subscribed folders list and IT IS EMPTY!!!
So why is it failing to subscribe to the Sent Items folder? This worked seamlessly in previous versions of Outlook, this "improvement" is obviously an anomalous behavior.
http://www.virtual-aviation.net/

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Thanks,
Ethan Hua CHN
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Similar Messages

"Sent Items" folder can not be synced up in time for Outlook 2013 cache mode

Hi,
I found a strange problem in Outlook 2013 cache mode. Hope anyone can help me find out if it is the new design of outlook 2013 or outlook 2013 issue.
I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
I launched outlook using the profiles in the two machines, go to "Sent Items" folder, I assume there are some messages in this folder in your mailbox, do below steps:
1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately.
2. modify another messages in the "Sent Items" folder from the profile in uncache mode, in this case, the changes will never be synced up to the profile in cache mode.
In the second action above, even if I clicked "Send/Receive" button, and waited for whole night, the changes was not synched up to the cached mode side. The way I can get the latest changes to the "Sent Items" folder is "clear
offline items" and click "Update folder" or I need to remove and create the profile again.
All in all, the changes to the items in "Sent Items" folder of Outlook 2013 which was did from cache mode will be synched up to exchange server side immediately, but the changes which was did from exchange server side will
never be synched up to the cache mode side unless the end-user clear the offline items and update folder or create a new profile again.
Any help would be appreciated, thanks in advance!
Best Regards, Emily

The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
Let me know the result. Thanks.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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[email protected]

Entourage 2000 - sent emails are not appearing in "sent items" folder

I am using Entourage 200 with POP account. I have the preference for "save copies of sent messages in the Sent Items folder" clicked since I install it a year ago. But a couple of days ago, all my sent emails have vanished. Even new emails I compose and sent out are not appearing in the "sent items" folder. I did hit "option" when openning the program and everything verify ok. Any help would be greatly appreciate.

Since this is the Mail & Address Book - Tiger discussions/forum for Apple's Mail and Address Book applications, you probably won't get much help here with your question.
What is the size of your Entourage database file? Entourage uses a single large database to store all application data and I believe Entourage X has a 4 GB database size limit.
Does hit the option key when launching Entourage perform the database rebuild function? If not, do a search with Entourage help with "rebuild" for instructions.
This link may be more helpful.
http://www.microsoft.com/mac/support.aspx

Outlook 2010 not saving Sent emails in Sent Items Folder

This problem does not exist on this forum. Using Outlook 2010 (V 14.0.7106.5001 (64-bit) on Windows 7 64-bit with three accounts: 1 account is Gmail and 2 accounts are IMAP. The IMAP accounts inexplicably stopped saving Sent emails. The
Gmail account still saves the Sent emails.
Tried already:
1. Changing the Sent Items setting from Save on folder on computer to Save on server and then changed back to the way it was, which is correct.
2. Created a new profile and entered the email settings. Still no sent mails being saved.
3. Ran Outlook repair. No luck.
Not sure where to go with this next. Never have run into a problem like this before.

Hi,
Please make sure you have the emails sent to the recipients successfully, if not, the emails may be saved to other folders if you have the following setting:
File tab -> Options -> Mail -> If you checked
Automatically save items that have not been sent after this many minutes,
Save to this folder, you may have your emails stored in the selected folder if the emails are not sent successfully.
Please visit the Webmail site, could you find the sent items there?
Try Reset View, then try to search for the sent emails by keywords in Advanced Find, can you find the emails?
Kindly check the following settings:
File tab -> Options -> Mail
-> under Save messages, make sure you have checked Save copies of messages in the Sent Items folder
If none of the above helps, feel free to contact me again.
Regards.
Melon Chen
TechNet Community Support

Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

I've been trying to automatically categorize and send emails I've written and sent to the archive's Sent Items folder. However, everytime I create a rule for a particular type of email it doesn't carry it out. The rule will only work when I manually
click 'Run this rule now...'.
Here is what my rule looks like:
Apply this rule after the message arrives
from Byron33
and sent to 'XXX'
and with 'YYY' in the subject'
assign it to the 'ZZZ' category
and move it to the Sent Items folder (here, 'Sent Items' is in the Archive section)
But it doesn't work. All my other rules work (for the inbox folder). Any way in which I can get this rule to function automatically?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that the rule will only work when you manually click 'Run this rule now...'. If there is any misunderstanding,
please feel free to let me know.
Turn off Cached Exchange Mode to test this issue:
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1
Click the File tab.
Click Account Settings, and then click Account Settings.
On the E-mail tab, click the Exchange account, and then click
Change.
Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
Exit and then restart Microsoft Outlook 2010.
If it work fine after turn off cached exchange mode ,please repair your .OST file follow this article steps:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx?CTT=1
More additional information
Troubleshoot rules you can refer to this link:
http://office.microsoft.com/en-us/outlook-help/troubleshoot-rules-HP005242904.aspx?CTT=1
Similar thread you can refer this link:
http://www.msoutlook.info/question/133
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this
information.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Why are sent emails not stored in the Sent Items folder in iOS7

Why are sent emails not stored in the Sent Items folder?

Thanks, Matt.
I'm now starting to notice the emails that don't come in order are all posted from sites that use multiple platforms to send the same message; email, Facebook, Twitter, etc. so maybe that has something to do with it. I'm thinking the hold up is possibly at their end.

Mail and sent items folder on Yahoo!

(Firstly I'm running the latest version of Mail on the latest OSX on an iMac, and MBA, iPads and iPhones).
What is it with Mail on oSX and how have Apple managed to make it so much worse than Mail on iOS?!!!!!
First issues, if you can help please.
I use Yahoo! On every Mail app in the world for the last zillion years (including on iOS) when you sent an email it goes in to your Sent Items. Nothing revolutionary about that. But why on Mail for OSX does it go in to a different folder called Sent Messages and not in the Sent Items folder like it does on every other Apple Mail app?! If I sent an email on my iMac when I want to find it on my iPhone I won't find it in Sent Items (one of the four or so default folders with a pretty icon) but instead I have to find it all on it's own in a separate sub folder called Sent Messages. Can that really be right?
Secondly, Exchange.
Mail on iOS and Exchange all works simply and logically and updates immediately etc. Why does Exchange mail on Mail for OSX firstly take many, many, many, minutes to update the Inbox (despite manually clicking the Get Mail icon). it is soooooo slow despite forcing it to do it. Also, identicasl settings for Mail Preferences on my MBA and my iMac. One Exchange Inbox says 189 Unread and the other says 98 Unread.
Mail for OSX gets a resounding 2/10 score but maybe I'm doing something wrong?
All input gratefully received.

FROM AN APPLE TECH - SEE BELOW
Hi Scott
To see Sent Mail on you Gmail IMAP address in Apple Mail program, you need to click on and expose Gmail section in left column of mail and show the Sent folder as shown below. This will show you the emails sent from your other devices. This information is stored on Gmail server.
The best way to reach me is via email. Please reply to this email and I will contact you as soon as I possibly can.
Thanks
Scott
[email protected]
Apple

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
To my inexperienced eyes, it looks like the latest version of Mail changed it's default IMAP handling commands that may be incompatible with older IMAP servers. Anyone else have more insight or know how I can get back Mail.app 2.x from Tiger?

Outlook 2010 - Move to public folder brings an error "the folder is not available"

Hi
we have exchange 2010 SP3 in our organization
clients use both 2010 SP2 \ 2013 outlooks
when moving an item from the mailbox to a public folder directory the item moves successfully, and the directory is added to the recent directories under the "Move" button.
then, when I try to move another item to a public folder directory from the dropdown recent list I get the error message:
"The folder is not available"
obviously it's available as I can do the same action manually. it happens on Outlook 2010, Outlook 2010 SP2 and Outlook 2013
for all the users
so it's not a profile or a user's issue
I saw many posts with the same error but they mostly talk about pst files and the solution is the kb
2405793‎ which is already included in SP2 + out users don't use pst. everything is in exchange
hope to get some answers before I open support case at MS
Tamir Levy

Hi Tamir Levy,
From your description, when you drag an item to public folder, it is successful. When you use the "Move" button to move an item to public folder, it occurred the above error. If I have misunderstood your concern, please let me know.
I recommend you check if the issue also exists via OWA. If the issue doesn't occur when you use OWA, please verify if the issue happens on Outlook online mode or in cached mode.
Hope it helps.
Best regards,
Amy
Amy Wang
TechNet Community Support

Sent Items (cached mode) not going to shared mailbox 'sent items.' Permissions Correct.

Hello,
I have about 15 users that work out of a shared mailbox. According the article below, the email should go the the 'sent items' folder of the shared mailbox and this is not happening.
http://blogs.technet.com/b/maliks/archive/2013/01/14/how-to-have-separated-sent-items-folder-in-shared-mailbox-in-outlook-2007-and-2010-exchange-server-2007-or-2010.aspx
The users have Full Control Permissions - set from Exchange Mgmt Console. They are members of the Security Group that has FC Permissions. Outlook is in cached mode.
Do the user accounts needs FC Permissions directly on the mailbox - as opposed to using a Security Group?
Please Advise,
Thank you

I have not added the registry entries.
Per the article - I have all users setup as described below - which is listed as the 2nd workaround.
2. For Outlook 2010, you can also add the additional mailboxes as an additional Exchange account for this to work. However, this requires you to have full mailbox
access rights for the additional mailbox (this has to be set by your Exchange administrator). You can then select it as a sending account and will be sending the message
“as” that mailbox instead of “on behalf of” that mailbox.
Thanks

Sent items are sometimes not saved

Hi,
I have an intermittent problem in Mail 2.0.5, where some e-mails are not being saved in the sent items folder I have set up.
I'm using IMAP, and have selected the option to store messages on the server, and have selected a folder to use for sent items. Most of my sent messages go there.
Sometimes, (as far as I can remember it's only when replying or forwarding) my sent messages disappear. If I look in the sent items folder immediately I've sent the message, I see it there for a split second before it vanishes. If I click on the arrow next to the message I've replied to or forwarded, I get an error stating the message could not be found. Spotlight turns up nothing when I look for these lost messages.
Does anybody have any suggestions?
Thanks a lot,
Ben

I have the same problem, and I think my mail is an older version 1.3.11 (I don't know why it's not updated though!!) Anyway... it's very frustrating, but I know that even it's not copied in the sent forder, the recipient receive the message. But We don't have any proof until the recipient reply or tell us that he had it. I could say that 97% of my message are copied in the sent folder and the other 3% is lost I don't know where... Why ? I don't understand... I there a probleme with the server .mac or the Mail app. ???
Thank you

Currupted "sent items" folder in Outlook 2007 (on Exchange 2007) causing Outlook to crash.

One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can
access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache
mode and uncache.
I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the
option "hard deletion" and I get
Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder(
lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991
One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze
and crash. Isn't interesting?
Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?
This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered
and removed. I still have the issue..
env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Couple steps you may apply...
1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program
Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\
Outlook\ outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your
profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create
a new profile, where you’ll configure the server with the information you wrote down previously.
If steps above doesn’t work or you need to get more variants of .pst restoration, visit...
http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb
- multi functional user community where you may discuss methods and cases of .pst corruption
https://www.repairtoolbox.com/how-to-repair-outlook.html
Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover .pst file via ScanPST or manually solutions

Why can't I remove attachments from emails in the Sent items folder?

I Recently upgraded from Snow Leopard to Lion, and so far, there are at least a couple of things that puzzle me.
One is that now I don't have the option to "Remove Attachments" from emails in the sent items folder. It seems to work normally
in the Inbox and Drafts folders, but not in the Sent items. Go figure ???
Another thing that bothers me is that in Preview, when I save a screen shot, or a scan, etc., I no longer have the option of saving it as a GIF
(which, when better quality isn't absolutely necessary, is often much lower in KB or MB than a PNG or JPG, etc.. When I store lots of things as such images, I'd rather have that option.
Any suggestions will be appreciated.

I have now created a smart mailbox as described above (good idea), and although I have some 50 messages in my Sent box, all with attachments (waiting to be removed so I can store the messages in the proper mailboxes), the smart mailbox is empty. So, Mail doesn't recognise these messages as containing attachments.
This led me to think that maybe Mail has been redesigned to work the way you would expect it to, at last; to contain a link to attachments instead of including them in all their bits and bytes. That would mean that the messages in my Sent box - with attachments - could be stored in local (or server-side) mailboxes without taking up extensive space.
But then I checked the size of my Sent Messages folder inside the Mail Folder in Finder, and - whoops - it's 50+ MB. So the sent messages do contain attachments all right. And Mail doesn't recognise these, since a) the smart mailbox trick says that the messages are free from attachments, and b) the Remove Attachments menu option is disabled.
I will have to wait for the next Mail update, and my Sent box will grow accordingly ...

Entourage problem with sent items folder

I have an "invisible" item in my sent items folder. I keep getting an error that says "The action could not be completed. An unknown error (4362) occurred."
How can I get rid of this invisible file?
I often have to force quit entourage because it seems like it locks up.
Thanks,
Jeremy

Hi Jeremy,
This article should answer your question.

Sent items folder

I had an issue where emails I sent from my laptop were not appearing in the sent folder on my iPad or iPhone. Conversely, mails sent from the apple devices were not showing on my laptop. I also had holes in my sent messages ie months/years missing! They were all present when I viewed via webmail however. Despite various bouts of deleting and re-adding email accounts I could not fix this. I thought (foolishly I now understand) it would be a good idea to consolidate all of my sent messages in a new folder and then move them back into my sent items. Yahoo does not allow you to manually add mails to the sent folder! My apple devices can see the newly created consolidated sent items folder but the mails never download and my laptop can't even see the folder. How can I move my sent mails back to the original sent items folder..? Help! It's driving me mad!

I have the same problem....I have checked settings on my phone and it only seems to be Yahoo sent mail that is not showing in sent folder on my iphone5..... Grrrrrrr Can't find any help on this anywhere

Sent Items folder is not available

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