Sent my 1st gen iPod nano off for replacement and haven't heard anything in nearly 5 weeks

So I sent off my iPod nano1st gen on the replacement program 4-5 weeks ago and I still haven't heard anything or the replacement delivery process hasn't went to the diagnosis phase. Shouldn't I know something by now or have confirmation that apple have received my iPod nano? Ay replies to this would be here helpful.
Thanks
Michael

Call AppleCare and give them your transaction number for this exchange and have them check it.

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The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

No. You can turn your 6G Nano in to be recycled at your local Apple Store for a 10% discount towards the purchase of a new one. Otherwise, your only other option would be to sell the iPod on Craigslist or eBay and use the proceeds from the sale towards the purchase of the new 7G nano.
B-rock

Do I get a 1st gen ipod nano back when I send for a replacement?

Do I get a 1st gen ipod nano back when I send for a replacement? I have a black 2GB that I got from my grandfather for Christmas years ago. I want the same one(1st gen black 2GB) sent back. I didn't realize I had to send my original back until I was finished. I don't want a 6th gen, I have one already.

That's not good. I just sent mine back a few days ago. Great I want my 1st gen Nano back. I don't want a 6th gen, already have one. And that 1st gen was special. I thought I was getting a replacement. They better be willing to send back my 1st gen if I can't get a replacement 1st gen nano back.

Are AASPs allowed to charge customers that will qualify for the 1st Gen iPod nano recall?

Are AASPs allowed to charge customers that will qualify for the 1st Gen iPod nano recall? There are no Apple stores in the Philippines, only AASPs. Early reports from customers claim that one of the AASPs is charging a 10% discounted price for the replacement. We need clarification from Apple if the AASPs are allowed to do this since this seems counter to what the replacement program is supposed to do. I will not name the AASP for now until I personally confirm the reports.

There are no Apple stores in my country either, i went yesterday to one of those AASP but they didnt charge me or said anything about a price, just checked the screen, wheel and frame i guess to see if there was anything broken because they didnt turn it on. Confirmed the serial number, gave me a receipt and told me to come back in six weeks with the receipt to get my ipod back. I dont think they are supposed to charge you

HT1386 I just reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. Help!

reinstalled my windows operating system and decided to put on windows 8. After loading all of my music back into a freshly installed itunes, my 4th gen ipod is not recognized by itunes. My 1st gen ipod nano works with no problem. I can eliminate any problems with the cable and connection.
I've stopped and started the service, and also have performed cold reboots.
Nothing seems to have helped the situation.
Help!

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
The iPod Classic uses different drivers than the Nano

Having problems syncing 1st gen Ipod nano.

I have a 1st gen Ipod nano (i'm pretty sure it's a 1st gen) that I gave to my mother because I got an Ipod touch. She has her own Itunes accout on her own computer and is trying to connect my old Ipod to her computer/itunes so she can use it and download her music. The problem is the sync function is not working. It will not highlight and stays grey and unable to sync. So can anyone help? I thought I was being nice giving her my Ipod nano for her to use but it's no good is she's stuck with my music and can't put her own on.

Your mother will have to restore (wipe it out) the iPod Nano. After doing that, she will be able to sync her own music.
james s.fromscottsdale wrote:
I have a 1st gen Ipod nano (i'm pretty sure it's a 1st gen)
iPod Manuals
iPod Models

1st Gen Ipod Nano - Shuffle Songs Issue

Everyday I take my 1st gen ipod nano with me for a walk and just select shuffle songs. My walk takes about an hour, but my nano in shuffle mode seems to play alot of the same songs over and over everyday in shuffle mode. I have almost 800 songs on the nano. Is there someway of getting my nano to shuffle up the songs a little better so that I'm not hearing the same songs over and over?

I am having the exact same issue with my iPod, 5th generation. I would like to know if there is a way to change the setup so it will shuffle it better.

I sent back 1st generation ipod nano in 01/16/2012

sent back 1st generation ipod nano in 01/16/2012,why i didn't recevied any replacement???

Key dates for my Product:
Service Requested:
December 20, 2011January 7, 2012: Product received
January 7, 2012: Issue identified
Status:
Replacement Product Shipped
February 18, 2012: Replacement Product Shipped
email from Feb-18, confirmed I'm due to get 6 th generation silver, shipped via FEDEX 2 days.

Where can i buy a 1st gen ipod nano

hi
i rencently lost my 1st gen ipod nano and i loved it so i really want the same 1st gen ipod not the 2nd gen so do you know any websites that sell them

You can buy them refurbished in the Apple Online Store.
Click the 'Apple Certified (iPod)' button on this page:
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=14F BC7C5&nclm=CertifiedMac

Hi, i sent my 1st gen ipod to apple way back in november 2010 and its march now and i still haven't received the replacement, what do i do? life without music is -_-

hi, i sent my 1st gen ipod to apple way back in november 2010 and its march now and i still haven't received the replacement, what do i do?
life without music is -_-

call apple because there may be an issue with the shipment you should have had the ipod replaced a long time ago
APPLE
1800-275-2273

My old 1st gen ipod touch wont turn on and makes a clicking sound when I plug it in.

My old 1st gen ipod touch wont turn on and makes a clicking sound when I plug it in. The ipod doesnt turn on when I plug it into the wall, even if I let it charge, and itunes won't recognize it. I have tried to reset it with the home and power buttons. Whats wrong and how can I fix it? I think it might be the memory or the battery. What could the clicking sound be related to? Thanks

Try placing the iPod in recovery mode and then try restoring the iPod. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
After that I would make an appointment at the Genius Bar of an Apple store.

MY 1st GEN IPOD NANO WON'T TURN OFF IT IS DRIVING ME CRAZY

It just seems to have a problem recognizing when i'm pushing the play/pause button or if I'm trying to shut it off. It has had water damage is their any way to make it shut off. PLEASE.

Hi, i had the same problem with my 1st gen 4GB nano. I solved it by chosing not to visualize the clock on the ipod display. you can change this option from the ipod prefernces. Apparently visualizing the clock on the display triggers some kind of bug.... Don't ask me why or how, but it worked! good luck:)

Syncing and Charging Problem with 1st gen iPod nano

I purchased a 1st generation iPod nano via eBay about 3 months ago and have developed an interesting syncing and charging problem. When I plug the nano to my iMac, frequently neither the computer nor iTunes will recognize it. I have done "the five R's" with occasional success. I've tried jiggling the cable in the computer port and sometimes it works in getting iTunes to recognize the nano, sometimes it doesn't. Even when I am able to get iTunes to recognize the nano, I have frequently found that the nano hasn't charged up at all. In fact, a couple of times I found it almost totally drained of power after having been connected to my computer. Yes, I have the most recent version of iTunes installed on my iMac and my iMac, by the way, is relatively new - having been purchased in May of this year. What is interesting is that I've taken my nano to work and it has absolutely no problem charging up on my Dell (yuk!). For the record, I do not have iTunes installed on my work computer and I am not allowed to add any apps to my work computer without the consent of my supervisor. The chances of getting iTunes installed on my Dell at work are pretty much nil. Any suggestions on how I can fix the problem?

I bought a new USB dock connector and hoped, with fingers and toes crossed, that something positive would happen. Sure enough, I was able to sync and recharge my old iPod nano. I guess the original USB dock cable is on its last legs. Not totally broken, but no longer reliable. I consider my problem solved! My thanks to everyone who took the time to read and try to solve my iPod problem. I greatly appreciate it!

What Happened with the 1st Gen iPod Nano Settlement

Whatever happened with the 1st generation iPod Nano settlement? Was it a scam? I signed up online a long time ago but never heard back.
Sorry if this is the wrong forum for this question. But, I haven't been able to get an answer anywhere else.
Thanks!

I didn't sign up for it, but my understanding was it had not yet been finalized.
Message was edited by: deggie

1st Gen iPod Nano not appearing in iTunes, but DOES appear as a disk

Good Afternoon All,
I have a 1st Gen Nano 1GB that up until iTunes 9 was syncing fine, but now - Nada.
The Nano is in disk mode and appears just fine in Finder, I can eject it and it's charging fine but iTunes 9 won't see it.
I have:
- reset the iPod (not restored because it won't show up in iTunes)
- updated iTunes to r9 and checked for any other outstanding updates
- Re-installed iTunes 9
- this morning I applied the 10.6.1 update
- The update forced a reboot of the iMac so I have rebooted since the issue started
I can't do most of what is in this KB article because it won't appear in iTunes (hard to restore otherwise, right?): http://support.apple.com/kb/TS1410
My iPod Touch's (both 1Gen) connect to the same USB port/cable combination just fine and applied the 3.1 update to both through the same port/cable.
I don't want to restore the Nano if I don't have to, I have some Nike+ run data on there I don't want to lose, but I suppose I can pull it off in disk mode first if I have to restore.
Any help is greatly appreciated.

Fortunately I solved my own problem, but unfortunately it took an iTunes downgrade.
My daughter's iBook was getting dog slow so I decided to pull a "PC" and reload fresh Leopard to clear out the gunk and get her to trim the fat from her iTunes and other directories and clear the mung left over from the original Tiger to Leopard upgrade.
As part of that I initially skipped the iTunes 9 update and connected the iPod to iTunes 8 - it was recognized instantly and uploaded my Nike+ data.
I did notice that the Nano is still PC formatted from back in the day before I switched to Mac. I am going to try connecting it to my iTunes 9 iMac again, and if nothing comes up I am going to restore it in iTunes 8 to Mac format and then see what happens in iTunes 9.
I will update here.

Sent my 1st gen iPod nano off for replacement and haven't heard anything in nearly 5 weeks

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