Sent my iPhone 5 in for the sleep button replacement but it has been denied due to scratches??

As the title suggests,  i have sent my phone in for the Sleep wake button replacement program that has been offered by Apple. But after sending my phone in to Machines (Because I'm in Malaysia), they have notified me that Apple themselves have denied my phone for the replacement program due to the scratches i have on my phone. I am utterly dissapointed by the way Apple is handling this situation. Has the Scratches to do with anything with the sleep button? And it has come to my attention that the page on the Apple website containing the details about the program has said nothing about scratches making the iPhone 5 ineligible for this program and i dare say that my phone is in perfect working order.

Here are the specifics for the button replacement program in the US:  https://ssl.apple.com/support/iphone5-sleepwakebutton/
You need to check the Apple website for your country, and it is imperative that you read every word.

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