Sent my macbook to get repaired...

I took my macbook to the apple store since the ethernet port wasn't working, and they sent it in to get repaired. I got it back yesterday and the outside is all scratched up.
What gives?

Why not ask Apple or the folks in the Apple store? We're just other users, like yourself. We can't really do anything about it for you.
-Doug

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My i pod classic shows a sad face on the screen and wont turn on at all will i need to sent it off to get repaired or how can i fix it thanks shiv

my i pod classic shows a sad face on the screen and wont turn on at all > will i need to sent it off to get repaired or how can i fix it thanks shiv

i have this same issue! have you figured out what to do?

When you sent your Macbook for service, did Apple fix the audio pop issue?

I'm experiencing the intermittent audio "pop" problem in my Santa Rose Macbook running 10.5.1. (There are numerous posts on this topic in this forum and elsewhere.)
I'm wondering if this can remedied by a a trip to the Apple repair shop.
For those who have experienced this problem, and who have sent their Macbooks back for repair -- was Apple able to solve the issue? Or is it unlikely to be remedied hardware, and instead be patched with a firmware fix via software update?

bump. anyone?
audio pop thump external speakers hiss crackle leopard

My macbook pro was repaired and since then i can't get nor photoshop or bridge to initialize. a window appears that says it has initializing problems due to an icc profile issue.

my macbook pro was repaired and since then i can't get nor photoshop cs5 or bridge cs5 to initialize. a window appears that says it has initializing problems due to an icc profile issue.
there appear two error messages. the first one says that there has been a problem sincronizing because of a programme error. the second one appears after you clicked ok on the first window and says that photoshop couldn't be initialized because the icc profile is invalid.
does anyone know if i have to delete any system or photoshop preference? the illustrator is also having troubles. thanks

thanks! what finnally worked better was renaming the «settings» folder in te «color folder» in the library with ~before the name. now indesign is asking me for thw icc profiles but still works, so i asume i can reinstall color settings only for indesign and go on.

I sent my iPod in to repair and they still haven't received it. I sent it in about 5 days ago? how long does it take to get their and when will i get it back?

I sent my iPod in to repair and they still haven't received it. I sent it in about 5 days ago? how long does it take to get their and about when do you get it back?

We are Users, like yourself. We do not work for Apple. Contact them directly at the location you turned in your unit. Depending on parts supply stock and work load, completion time can change day to day.

MacBook Pro multiple repairs what do i do ?

ive sent my macbook in multiple times, first time the hardrive broke then my startup was a lot slower than my dads macbook, BTW he has a plastic one and it boots up 10 seconds faster and at times my macbook gets stuck on the blue screen before boot up . . . apple keeps on repairing it but it doesnt seem to stick and they ignore my request for a replacement laptop . . . i purchased my macbook in early 09 for 2 thousand and all i want is a replacment because im tired of sending it in for repair . . .
HELP!

Mac owner gets 16-month old MacBook lemon replaced
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'
Note: I may receive some form of compensation, financial or otherwise, from my recommendation or link.

Took Macbook in for repair at a family shop. They switched computers on me!

Hi guys,
Just last week, I took my Macbook in for repairs at a family shop. The computer was actually purchased at this same shop about a year ago and I got it used, and for some reason it was running slow. They told me that it could be that I needed a software update, but that they will take a look at it. I informed them while they were resolving that issue, I would like to purchase an external hard drive, and if they can transfer my pictures, videos, and music to my external.
A few days later, I did not receive a call from them, so I called and they told me that they needed more time. I called them again later that day, and they told me the same thing. I called them the next morning, and they said they still needed more time. At 6PM, they finally told me that it will be ready by 7PM.
When I picked it up that evening, I noticed a few things.
1) All my data on my internal hard drive was ERASED. I asked him where was my data, and he told me that I told someone that I wanted to transfer EVERYTHING from my internal to external. I said no, I just wanted some media backed up to the external, but not to wipe out my internal.
2) It was not my computer! I noticed little things here and there and determined that it was not mine and they somehow provided me another one. The computer now has a different name to it and also a different password to which I do not know. My original computer also had scratches that I can easily recognize, and on this computer, it shows none.
At this time, I am still holding on to this computer. It was my mistake for not obtaining the serial number before I I gave it to them for repair. The receipt when I purchased it does not also show the serial number. My question is....Is there a way for me to try and obtain the serial number? Maybe through my other Apple devices such as my iphone? I want to submit a police report, but I cannot justify this w/ out any proof. Your thoughts?
Thank you!
Jackson Dinh

Have you ever taken it to an Apple Store (to the Genius Bar)? They would have records of your serial number, as well.
Conversely, you can get the serial number from this computer, call Apple, and see if there was any history of repairs for it. That way, if they show any cases or repairs opened since you've owned your computer (and that you haven't done), you can easily tell that this was somebody else's.

Has Anyone sent the iphone in for repair for the low volume issue ???

I called apple last week and spoke with a level on support agent. After he could not solve the volume issue they sent me to level two. the level two tech took the call and told me right away that they were going to send me a new phone. I give him my credit card as a deposit so they would send a new phone and when I had the new phone I could then send the old one back. Well after a few days I called to check on the phone and found out he never placed the order and now they say they want to send it for repair some place in Texas. They did offer the rent me a phone for 29.00 while I wait for repair. I told them no rental for me. How bad is that, a hardware issue and they say they are going to send a new phone and never do then they offer a repair and to rent me a phone. I was wondering if anyone had sent in the phone for this issue yet. I do not think I am going to send it in and I think I am going to get my refund while I still can. I just thought I would check to see if anyone had sent the phone in for repair yet and how it worked out.
Andrew

How are any of us (Apple users just like you) supposed to have any idea?
We weren't there. We don't know the specifics of what happened to your iPhone.
Ask the store that repaired it.

My MacBook Pro gets very slow while doing work like watching movies and using net .. video gets lag very often

My MacBook Pro gets very slow while doing work like watching movies and using net .. video gets lag very often and while surffing on net it gets very slow ...

First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

I have programmed iCal and Address book to sync via MobileMe. The info I type in iCal and Address Book on the MacBook Pro gets updated on the iPad, but not the other way around. Any hints?

I have programmed iCal and Address book to sync via MobileMe. The info I type in iCal on the MacBook Pro get updated on the iPad, but not the other way around. Any hints?

Levi G B ... Also found another thread by Davidfromsurfside on 10/14/11 0703A with the same problem. I responded on his thread "I have the same problem. IOS5 on iPad1, iPad2 and iPhone4S all with iCloud on. Lion 10.7.2 installed on my MacBookPro and iCloud set up/on. Any new iCal entry on either iPad or on the iPhone ends up via iCloud on both iPads and iPhone. BUT NOT ON THE MacBookPro. And iCal entry on the MacBookPro does NOT GET SENT to iCloud.com or to either iPad or the iPhone. This is a huge problem for me because I do all my office scheduling on the iPad or iPhone but rely on the MakeBookPro to print out daily client lists. I REALLY need to get this fixed...it is causing major business issues. " No one so far has had a fix.... :(

Mail I inherited an iMac, OS X 20.6.8. The Mail system is corrupted. I cannot close mail formats that opened to be written and sent. I just get an unpleasant noise when I try to close these. Also, I don't know what the outgoing mail link should be.

RE: Mail
I inherited an iMac, OS X 10.6.8. The Mail system is corrupted. I cannot close blank mail formats that opened to be written and sent. I just get an unpleasant noise when I try to close these. Also, I don't know what the outgoing mail link should be.
Please help!
M. Levine

Quit Mail, Trash this file...
Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop for now...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

What software do I put on my iPod after it gets repaired?

I just sent my iPod in to get repairs. When I get it back can I just put the latest software on it? or do I need to put the old software on the CD that came with the original iPod first, then update it?

You can put the latest on it, you don't need to use the original CD unless you particularly want to. The latest updater by the way is integrated with iTunes 7 so there is no longer a standalone version: iTunes Download

MacBook Pro 2011 Repair Extension Program for Video Issues -Feedback?

Anybody have any feedback from the MacBook Pro 2011 Repair Extension Program for Video Issues?
I had my early 2011 15 inch 8,2 repaired (free) under the extension program. The machine now appears to run well - but much hotter than before. The case is significantly hotter - especially at the GPU corner and the fans are constantly on moderate to high (not full). Anybody else experiencing similar changes?

Run an Apple Hardware Test;
https://support.apple.com/en-us/HT201257
Note an error free AHT is not definitive.
install iStat menus:
http://bjango.com/mac/istatmenus/
Set Activity Monitor to ALL PROCESSES and set CPU to display values from high to low.
When the MBP gets hot, post images of both for inspection.
Ciao.

My MacBook Pro gets really hot when I open a video file of any kind and the video starts lagging and the image fades away, also with anything that starts the fan. Is extremely hot on the left upper corner. Is there something I can do about it?

My MacBook Pro gets really hot when I open a video file of any kind and the video starts lagging and the image fades away, also with anything that starts the fan. Is extremely hot on the left upper corner. Is there something I can do about it?

You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.

Imovie 11 on macbook pro get error message cannot save project changes

imovie 11 on macbook pro get error message cannto save project changes:
Please check the disk to ensure there is enough free space and you have permission to write projects. iMovie will try to save periodically, but your changes will be lost if you quit iMovie before the problem is resolved. I have 462 GB disc space available. I don't know about "permission to write projects".

OK - bad luck about that. I hope you weren't too far advanced into your project. Sorry to hear that repairing permissions didn't help.
When working on a long project, it's advisable to duplicate the project from time to time. In Project Library view click on your project then select File>Duplicate Project from iMovie's menu. A number will be appended to the name of the duplicate, otherwise you can rename it. A short-cut is to control-click (or right-click) on the project name, then select Duplicate Project from the pop-up menu. Duplicating doesn't take up much extra space, as the project points to the clips in the Event (or Events) and doesn't contain actual video as such (it's basically a text file which also holds information about your edits, added photos, music, titles and so forth).
Also, it's best to have a backup, such as Time Machine. It gives you peace of mind when things go wrong!
John

Sent my macbook to get repaired...

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