Sent wrong hub for infinity install

Hi all,
This may be a better place to post this, bt have sent me a hh4 however I have paid delivery for a hh5 plus am I right in thinking the hh4 doesn't work with infinity?
My infinity is being installed on Friday and I'm worried the engineer will turn up and not be able to do the work

Not without an Openreach modem.
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    Hi All,
    Will be getting Infinity soon & have been reading up on the pre- reqs for installation.
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    I understand that there is a data extension option to move this up to 30M but this involves tacking cables round the skirting boards - not ideal !
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    Regards
    Solved!
    Go to Solution.

    Flanker27_UK wrote:
    Hi All,
    Will be getting Infinity soon & have been reading up on the pre- reqs for installation.
    The master socket is in the bedroom, not where I want the hub ! If you get an Openreach engineer they will either move the socket to where you want it or if you have a phone extension socket they will convert this to become your master socket. If it's a contractor your stuffed. They will generally only put the Homehub next to the master socket.
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    Also there seems to be a new Home Hub that has the Fibre Modem integrated ? would this make the powerline option not possible? As above 
    Sorry for the probably dumb questions but the info online is a little confusing
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  • How long does it take for Infinity DLM to increase...

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     IP Profile for your line is - 38.71 Mbps
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    There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...
    Solved!
    Go to Solution.

    Thanks Dave,
    /Quote (quote button fails with error so copy/pasted)
    Turn both boxes off, turn on the modem and wait for DSL then turn on the HH£ with everything preconnected and you should then resume superfast BB
    end Quote/
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    There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

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    As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
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    Thanks for the reply & welcome Michael.
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  • 4 month Infinity install saga and still ongoing. H...

    I have been trying to get fibre broadband installed since September 2014. I am now on my 4th order attempt and there are still issues with getting it installed. I have missed time off work when the engineers didn't turn up, despite confirming their attendance the day before. It now appears I am being charged for Infinity and BT TV, despite BT being incapable of installing Infinity.
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  • Just had Infinity installed, upload seems very low...

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  • Going for Infinity - will BT agree to cable change...

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    I do need to be absolutely sure of how the installation would work before ordering which is why I am highlighting these issues to avoid problems down the line. I was quoted £134 subject to survey by Openreach to move the point of entry last year (when Infinity in Spalding seemed a pipe dream) - so it is theoretically possible to move the phone line entry point so that the extension can become the master socket in the true meaning of the term. It seems logical if Openreach do the installation for Infinity that they should be able to make the shift at the same time.
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  • New Infinity Install - Dialup Speeds ...

    This morning, I had Infinity installed by BT, although it was ordered through our ISP, a local firm who I've bought internet connection and services from for years - they have some sort of proxy deal with BT, and so actually my broadband has always been a BT service.  However, the supplier, after checking recommended the NetGear N600 Dual Band Router, and I see that quite a few people here and on other forums are using 'non-standard' routers, and clearly they work.
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    Solved!
    Go to Solution.

    Haha!  Well, at least that made me smile!!
    The company I use is a family company, a tiny company really, quite local, and they have had my business since 1994, so there is a high degree of trust and reliability, and they generally deliver a good service and great tech support.
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