Serial Code for Mac (vs PC)

I bought the student version of Adobe Lightroom about a year or two ago. I just switched from a PC to a Mac and I'm now trying to download it for my Mac and the serial code that was emailed to me for Adobe Lightroom does not work. I've read that this could be because the PC serial codes are different than the Mac's. How do I go about getting a new serial code? I went through all of the steps it told me to do to contact customer service and it landed me here so I hope I'm in the right place. Thanks.

LR is cross-platform, so there is nothing required usually. If you have genuine issues with your serial, you need to contact support.
Mylenium

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