Serial Code Issue

I purchased a full version of Adobe Photoshop CS4 Extended about a year and a half ago. I loaded it on my laptop just fine. However, following a HD crash, it's asking me for an upgrade check. I used the file just fine previously. How do I fix this issue?

Your post is entitled "Serial Code Issue" but you make no mention of that in your posting.  You should provide the complete message that the software is providing to help make your problem clearer.
If the message is indicating you need to provide a serial number to confirm upgrade eligibility it means you purchased CS4 as an upgrade to a preceding version and you need the serial number from that preceding version in order to confirm the eligibility of the new CS4 version.

Similar Messages

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    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
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  • When i open open illustrator he asks for a serial code, while i have the creative cloud package. How can i change this?

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    marijvelt,
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    You'll have to contact Customer Support by phone or chat. We can't help you with serial number issues in this forum, sorry.

  • Failure to provide a serial code

    This post is an attempt to attract someone from Adobe to help as every time i call, live chat or e-mail i receive nothing but empty promises and incompetence.
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    Normally you would get a serial number when you purchase the software.  Which version are you asking about?

  • Serial Code Aperture update

    With this new update, Aperture asks for the serial code again.
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    Message was edited by: aamato
    Message was edited by: aamato

    I have a similar problem. I have a valid purchased serial number which works fine with Aperture but when I try to update to 2.1.1 the update package says that I don't have Aperture 2.0 or higher. I followed instructions on the support page for serial numbers issues in pro apps and removed the Id file in Library/Application Support/ProApps and Aperture 2 asked for the serial number on launch and I provided it and it was happy with it and I can use 2.1 just fine. I just cannot update to 2.1.1.
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  • I deactivated my student edition of CS6 Design and Web Premium, go to activate it on my new computer and serial code is invalid.

    I downloaded the design and web premium, and entered a serial code to start it as the full version. However, after the install, it asked me for my serial code again. I entered it, and it didn't work. I tried registering my serial code on the adobe site, and it says it's invalid. My school gave it to me last year and it worked fine on my old computer. In that time, creative cloud came out and trials stopped being available as they were before. How I got it before was installing the trial, then activating it with my code. I have a PC and am running windows 7. My laptop is old and really just not up for the games I play or designing anymore, so I built a desktop. Successfully deactivated it, why can't I get it on my new computer? I am able to open the software as a trial, but I want to activate it. The error message I get in-program is "this serial number is not valid for adobe indesign/photoshop/illustrator CC 2014." Any suggestions?

    if you're being asked for two serial numbers, you're probably using an upgrade serial number at the first prompt and the second prompt is probably for the serial number of a previous version.
    otherwise, Error "The serial number is not valid for this product" | Creative Suite

  • How can i see if other accounts on my ipod touch with the serial code?

    How can i see if other accounts on my ipod touch with the serial code?

    What? If other accounts what?

  • TS1292 How do I redeem my gift card if some of the activation code numbers peeled off and so now I can not read them?  Will I be able to use the serial code?

    I got a gift card to itunes for my birthday.  Some of the activation code peeled off the card when I removed the sticker and I am unable to figure out the code.  How do I redeem it now?  the serial code?  If so where?

    http://support.apple.com/kb/TS1292

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