Serial # does not work. Chat is always unavailable.

Hello,
1. I bought Adobe Creative Suite 5 Design Standard in 2010.
2. I have not tried to initiate Adobe Premiere until now.
3. The serial number I had originally does not work.
4. I have already contacted help (from the registration screen) and received a new serial number. It also does not work. I have tried very carefully.
5. Support chat has been unavailable repeatedly over two days.
Any suggestions? Thank you

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I have wasted at least 3 hours of my time with this issue
Be kind enough to respond and if you do not want tell me to move to an alternative product and refund me
For the teeth time I bought and paid for a photoshop elements 12 windows for my Mac and obviously in retrospect I made an error downloaded but the serial member does not work
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Serial # does not work. Chat is always unavailable.

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