Serial no. does not appear in Toshiba tools & utilities

hi all
can any body help me
in my note book satelite A500 1F4 all tosiba programes doesnot appear the serial no. or part no. or modul
any body has the solution plz infor me that an important thing fo me
thank u all

Has the mainboard been replaced?
If the details in the PC Diagnostic Tool (Toshiba utilities) are incorrect, then the information needs to be updated by an Authorized Service Center.
Or it could be security software that is blocking the information. Try disabling/uninstalling your antivirus software.

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